In this role, you are aiming at ensuring consistent management presence on the floor, resulting in better client experience and better team support. As a result of your specialization as Sales Supervisor you will have the following core responsibilities:
Ensure business opportunities and client experience are maximized through efficient floor management – including but not limited to:
Be a visible presence on the floor
Oversee and direct clients and staff flows to minimize waiting time
Oversee and optimize the welcoming process from greeting to managing waiting time and offering a broad variety of personalized services
Act as first point of contact for any client escalation matters
Assist Sales Associates by acting as first line for trouble shootings (ex. provide assistance to the team on policies & procedures as needed)
Ensure execution of Maison’s guidelines (ex: VM guidelines)
Client Development & Client Experience
Strongly support the operational roll-out of all clienteling activities for the team
Engage and support team members in building client action plan
Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions
Translate learnings from our client engagement barometer and bring them into action
Leadership
Support & develop sales team to elevate team experience:
Provide feedback and coaching on the spot
Actively participate to the performance management process
Identify learning opportunities
Engage in learning by doing for the team by involving them in co-development exercises to solve boutique challenges
Operations & Business Models
Uphold boutique operations & promote new services & tools:
Guarantee proper execution of all procedures / compliance related activities (ex. Sales / Finance procedure & cash management, Security & Safety procedures)
Promote knowledge & adoption of tools in an effective way, i.e new mobile POS, sales force
Promote knowledge & adoption of new services in an effective way
Your Personal Skills
Be a Cartier Ambassador
Be a multitasker and very attentive
Have a Hands-on mentality and a can do approach
Deep customer and service orientation
Karrierestufe
Management
Beschäftigungsverhältnis
Vollzeit
Tätigkeitsbereich
Vertrieb, Geschäftsentwicklung und Verwaltung
Branchen
Einzelhandel: Luxusgüter und Schmuck
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei Cartier verdoppeln.