Head / Director of Creative Operations (m/w/d)

Clariness is looking for a visionary Head of Creative Operations / Director of Creative Operations (m/w/d) based in Berlin or Hamburg.

- Full-time; unlimited -

About The Role

As the Head of Creative Operations, you will oversee and optimize the structure and processes within our creative team, ensuring seamless capacity planning and operational workflow management. You will focus on establishing efficient processes, managing resources, and planning capacity to handle various projects. As Head of Creative Operations, you'll lead and enhance our strategies, guiding the Creative Department. Your leadership will foster a cohesive, efficient team, producing exceptional work to meet clients' needs and drive growth.

Direct reporting line to Chief Operating Officer.

As a Head/Director of Creatives Operations, you would be responsible for:

• Leading the Creative Services Team Leads at Clariness. 
• Coordinating the creative workflow, ensuring all teams deliver quality work on time and in compliance with established standards.
• Developing, executing and driving business strategy for Creative Services product to success.
• Budgeting for the Creative Services group, including responsibility to achieve revenue goals. 
• Organizational Structure: Define and maintain an efficient and scalable organizational structure to streamline workflow and communication.
• Strategic Planning: Lead strategic planning efforts to align operations with Chariness's goals and client needs through OKRs.
• Capacity Management: Manage resources effectively to meet current and future demands, ensuring the right balance of human and technical resources.
• Vendor Management: Oversee relationships with external vendors, ensuring quality service delivery within budget and on time.
• Process Improvement: Develop, implement, and refine processes to enhance efficiency and productivity across the agency.
• System Implementation and Optimization: Lead the implementation of new systems and technology solutions to improve operational efficiency. Drive the future increase in system use and specification to meet evolving business needs.
  
  

We would like you to have:

• Bachelor's degree in Business Administration, Operations, Communications, or a related field. A Master's degree or equivalent experience is preferred.
• A minimum of 3-5 years of experience in creative operations, project management, or a related field, with at least 2 years in a leadership role.
• Proven track record of managing and leading cross-functional creative teams, including designers, project managers, and copywriters.
• Extensive experience in developing and executing business strategies within a creative services environment.
• Strong background in budget management and achieving revenue goals.
• Demonstrated experience in capacity management, resource allocation, and process improvement.
• Proficiency in vendor management and establishing efficient vendor relationships.
• Solid understanding of working in highly regulated fields, ensuring compliance with industry standards and regulations.
• Strong leadership and communication skills.
• Ability to maintain a positive work attitude in a flexible and fast-changing environment.
• Excellent English skills are a must.
• Any additional language skill (e.g., German) is a plus.
• Ability to thrive in a fast-paced, dynamic environment.
  
  

You may ask now, why should I work for you? Let us give you a few reasons – more you will find out during the process.

• Varied and exciting job with ownership in an international company.
• Flat hierarchies and a chance to shape the work environment as part of an ambitious and international team.
• Professional and personal growth opportunities, a designated training budget.
• Flexible working hours and mobile working options within Germany.
• A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team
• Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster.
  
  

Have we sparked your interest?

Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/