Uwe Richter, MBA

"Going to Gemba” ("Gehe an den Ort des Geschehens") is one of the most relevant principles for relentless improvement. For me it is also became essential part of my work routines - especially back again after the pandemic. Only if we meet and connect with real people, with real discussions and in real offices, we can get the full picture. With "Magenta Office" a new possibility to work abroad in the EU is available in DT since 2023. And this year, I decided to combine a wonderful trip to Valencia with working in the Offices of VTI abroad (DT IT Spain, powered by T-Systems). A special THANK YOU to my colleagues Sergei Holmeckis and Kirill Chernin who opened some doors and connected me to people on-site! Some thoughts I'd like to share, also on our way to New Work and Magenta Offices: - 💓Magenta “has many colors”, but you can always feel when you are entering a “Magenta Office” – equipment works, easy to connect on topics, openness of colleagues, cross-functional mindset ...  - 🌍A shift of location brings a perspective - new ideas, new inspiration and energy to go on - 🦸🏻‍♀️Local roles, people who take care on-site, are needed! These colleagues act cross-functional, have their ears an eyes on the pulse, have the best interest of employees at heart. But we need to LISTEN what is needed locally! - 📝Some creativity and small ideas make a difference – be it individual naming for conference rooms, small meeting areas, local communities – and these ideas do not necessarily cost a lot of money!  - „👋Connecting People“ is important – especially in times of transformation and Change #NewWork #NewWorkatVTI #transformationstartswithme #BestTeamintheIndustry Jan Meyer

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This newest post by Wolfgang zu Putlitz poses the final question in our series focused on the culture of a learning organization. Certainly success in any business requires an investment in the people that make it work. This is where a structured program that teaches and measures success is a critical tool toward assuring that all associates are following the same 'north star'. When done properly, the real measure of success will be found in delighting customers beyond their expectations. Are you confident that all your employees are, in fact, turning your customers into promoters of your brand? If not, you may wish to discuss this further with Wolfgang and the team at Levelcoaching. I hope you have found this Q&A dialogue series between Wolfgang and myself intersting and helpful. --- Jim Inglis

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One of my many passions is staying abreast on state-of-the-art thinking for organizational development. Often times, the best examples are not simply "on trend" but rather are embedded with what has proven to last / make an impact while adds a fresh element adapted to today's challenges. David Fiorucci's approach under the name of Octocracy is one such example. Where do you seek inspiration or sources for solid but fresh approaches to organizational development or leadership?

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𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 - 𝗮𝘁 𝘁𝗵𝗲 𝗶𝗻𝘁𝗲𝗿𝘀𝗲𝗰𝘁𝗶𝗼𝗻 𝗼𝗳 𝗔𝗿𝘁 & 𝗦𝗰𝗶𝗲𝗻𝗰𝗲. Egon Zehnder and dentsu welcomed CMOs, Marketing leaders and CEOs/MDs for an event in Hamburg as many of us started into a week dedicated to the OMR festival. Marketing is a mix of science and art. 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 - 𝗻𝗲𝘄 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝘀𝘂𝗰𝗵 𝗮𝘀 𝗔𝗜. 𝗔𝗿𝘁 - 𝗰𝗿𝗲𝗮𝘁𝗶𝘃𝗶𝘁𝘆. Every day we hear: Technology is impacting everything. Also in marketing and media. But what is hype, what is trend and what creates sustainable added value? 𝗛𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗽𝘂𝘁 𝘀𝗰𝗶𝗲𝗻𝗰𝗲 𝗮𝘁 𝘁𝗵𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗼𝗳 𝗮𝗿𝘁? 𝗛𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗸𝗲𝗲𝗽 𝘁𝗵𝗲 𝗿𝗲𝗶𝗻𝘀 𝗶𝗻 𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀? And what tools, processes and, above all, leadership approaches are needed for this? We investigated these questions with the help of: ⭐ Aline Santos Farhat, who inspired with insights into her marketing philosophy, her approach to AI adoption and eye-opening background information on some of the most iconic campaigns of the past decades. ⭐ Sabine Zantis talked about the AI roadmap at Deichmann and shared specific examples of AI usage from process optimisation to content creation. ⭐ Thomas Walter showed us live on stage how to set up AI-based Marketing assistance. Thank you to our speakers for their inspiring contributions and to all guests for the engaged discussions. Thank you to our partner dentsu, particularly to Karin Zimmermann - Georg Berzbach - Judith Weiand - Christian Liedgens - Miriam Duma. Thank you to my colleagues who helped to develop this event: Eva Tholen - Meike Rosenfeld - Stefanie Julia Meisch - Lene Rabeler - Dr. Gesa-Kristina Petersen. #MarketingFuture #AIinMarketing #LeadershipDevelopment #OMR

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Visuelles Storytelling — show me, don’t tell me   Business-Visualisierungen Die 20 Besten der letzten 180 Tage https://lnkd.in/dWMYF8AP Nr. 167 Change is a process Source: Corporate Rebels

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With all the AI hype going on, I've been asked a lot lately about my vision for Migros Online. In the leadership team we've even asked ourselves if we need an AI task force. I've been developing and iterating my view in many discussions inside and outside the organisation, and here's my current state of thinking. 🧭 Focus on Customer Orientation and Business Drivers Understanding the needs of our customers (external AND internal) and aligning them with our business drivers should always be our first priority. No LLM will spit this out for us. Instead, we need to talk to the people in the (online) shop and on the floor. Thank you Alexandra for pointing out the importance of the human connection. 💡  Curiosity and Learning Organisation By educating ourselves and empowering our teams, we should enable smart people to take smart decisions. ML algorithms and tools have been making their way into our business for some time now. Whenever they did the job best (we're talking about search algorithms, replenishment forecasts, marketing texts...), they were naturally selected or developed. As Gabriel pointed out, today's graduates are all well versed in ML. We should use our internal potential. 🛑 No Innovation for the Sake of Innovation This is one of our core principles at Migros Online. With that in mind, and a high level of trust in my smart and curious colleagues, I've come to the conclusion that we don't need an AI taskforce or roadmap. Instead, we will continue to solve our customers' problems and business challenges using the right technology for the right job (and at the right price). Having said that, I still believe that the potential for automation and use of AI in many of our processes is huge and I'm excited to see what comes next 😃 . Thank you Laura and Denis for the opportunity to reiterate my views at this event.

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A coaching trends report by Dr. Christopher Rauen and colleagues Dawid Barczynski, David Ebermann, Alexandra Plath and Inez Tanzil, This includes coverage on the use of Artificial Intelligence in Coaching. Translated extract from page 46.. ‐------------- Artificial Intelligence (AI) has seen a breakthrough and has significantly impacted the coaching industry. This section explores the extent to which AI is used in coaching practices. The use of AI in coaching varies, with a considerable percentage of coaches integrating AI tools into their coaching practices. This includes AI-driven analytics, personalized coaching programs, and AI-based feedback mechanisms. The data indicates that both male and female coaches are adopting AI, though there are slight variances in the extent and nature of AI usage. The adoption of AI tools across different experience levels and genders is explored. Experienced coaches are more likely to integrate AI into their practices, leveraging AI for more advanced coaching techniques. Key Insights: Adoption Rates: A significant number of coaches are incorporating AI into their methodologies, suggesting a trend towards more technologically enhanced coaching services. Benefits of AI: Coaches reported several benefits of using AI, including improved client engagement, more accurate tracking of progress, and the ability to provide more personalized coaching experiences. Challenges and Limitations: Despite the advantages, some coaches expressed concerns about the reliability of AI tools and the potential for AI to undermine the personal touch essential to effective coaching. ‐‐----------

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Meet 🤖 Dr. Alexander Bauer, one of our Schwarz IT GenAI master minds, at the KI Festival in Heilbronn. Get to know more about how our corporation enables our employees to make use of AI tools for problem solving. The future is what we make it 💪💥✨ #TeamSIT #SIT #SchwarzDigits

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3 Inspiring days at the BSH - Live Authentic Leadership 2 retreat. Below a few insights from participants about what Authentic Leadership means for them. Authentic Leadership is a compass that guides me to discover and develop myself and lead in alignment with my Values and Life Purpose. It helps me lead by being the best version of myself, enabling me to create the most effective interpersonal environment for my team and empowering me to lead and inspire them to greater collaboration, satisfaction, results, and growth, in a much more effective way. This is how I want to lead and how I want to be led. If I am able to get out of my own way, solutions come much more naturally to me, and as result, my life becomes much less stressful. Authentic Leadership is a choice: where I am in my own consciousness, how I behave, what impact I have, and what I experience, are the results of my choices as a leader. Armin Klaiber Constanze Fux Irina Seifert Maren Kuhlmann Maximilian Volk Ramona Haberkamm Simone Moser Dr. Verena Kitzer Tim Bangert Christian Wild Andreas Kokorski BSH Home Appliances Group Axialent #leadershiptraining #leadershipcoaching #authenticleadership #leadershipdevelopment #leadership #selfdevelopment #vulnerability, #psychologicalsafety

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I've had the pleasure of knowing Felix for over 10 years, collaborating as both partners and team members. This year, he embarked on a new venture by starting his own AI consulting company. Now, he's launching his first newsletter! Given Felix's expertise and dedication, I'm confident this newsletter will be both precise and informative and highly recommend signing up for it. #AI #Consulting #Newsletter

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Handling yourself - is the hardest leadership skill, but the most important one in my opinion. 👉 know yourself 👉 know how to handle your triggers 👉 know how to handle your ego 👉 know how to express yourself without attacking another people But how can we learn that if we do not seek actively feedback from peers and friends? As an athlete, it is the most normal thing to do. I had a trainer once that did not give me feedback for 2 consecutive days... I then told him that I don't feel I am getting enough feedback to become a better defense player. I tried this very same request in business... 👉 And it is mind-boggling how people shy away from being honest and helping others to improve. And it is the biggest gift you can get - honest and respectful feedback. Read some more in the Raiffeisen Switzerland article. Jonas Kiefer Katia Murmann Amirhosseini WolfPak.ai Lara Dickenmann https://lnkd.in/dUYMsz9F

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Did you know that prioritizing mental health in the workplace is essential for both employees and organizations? At yesterday's event hosted nilo.health and Personio Jonas Keil, Michael Becher, Felix Berghöfer and I spoke about why this matters. With the ever-increasing demands of our fast-paced world, mental well-being has become a significant aspect of our overall health. When employees are mentally healthy, they can perform at their best, contributing to a thriving and productive work environment. 🌟 Here are a few reasons why focusing on mental health in the workplace is crucial: - Enhanced productivity: When employees have a healthy state of mind, they are more focused, creative, and efficient in their tasks. ✅   - Reduced absenteeism: Mental health issues are a leading cause of absenteeism. Addressing these concerns can significantly improve attendance and commitment. 📆 - Improved employee retention: A supportive work environment that prioritizes mental health can foster loyalty and reduce turnover, saving time and resources spent on recruitment and training. 💼 - Stronger team dynamics: Open conversations about mental health can lead to a more empathetic and supportive team, improving collaboration and morale. 🤝 - Better company reputation: Demonstrating a commitment to employee mental health can enhance your company's image and attract top talent. 🏆 Let's continue to break the stigma surrounding mental health and create inclusive, supportive workplaces where everyone can thrive. #MentalHealth #WorkplaceWellbeing #EmployeeEngagement #Productivity #CompanyCulture

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The inspirational impact of values and life purpose: Last week's BSH Live Authentic Leadership retreat in Kloster Zangberg provided participants with four key insights, among others. 1. By fully embracing, embodying and living our values, we reinforce our foundation and, in turn, what we fundamentally stand for as individuals and as leaders. 2. Our negative impact on others is a direct result of our passive or aggressive behaviour that we use to protect ourselves when we are insecure or vulnerable. Our deepest fears fuel this insecurity, in turn. 3. Knowing our deepest fears is the first step in the journey of developing the courage to embrace our vulnerability and break the cycle of reactive behavior. 4. Choosing to stay aligned and true to my values and life purpose as a leader fills me with the drive, vitality, and energy to form authentic connections with others. Carolin Jall Gisa Püschel Merve Orbay, M.Econ Stephanie Grebner #leadershiptraining #leadershipcoaching #authenticleadership #leadershipdevelopment #leadership #selfdevelopment #vulnerability #psychologicalsafety

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The book for entrepreneurs on how to perform while in crisis is live today! Congrats Cristobal Alonso and Stoyan Yankov! 🥂 This is definitely one of the most hands-on books you can find and filled with relatable examples from other startups in Europe. So - you got it - highy recommended! I will definitely share some insights, when I get my copy. P.s. proud to share that I have co-authored one chapter of the book on communication. 😎 Crisis communication in my opinion is the ultimate challenge for any comms and PR professionals. It is also one of the least visible ones, as often silence is the best result of a crisis communication carried out well. #perform #crisiscommunication #performincrisis #books #goodread

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It is an honour that our book is taken up by Michael Köttritsch and Die Presse! If you’re looking for a summer read on change mangement, you might as well grab your copy here: https://lnkd.in/dMgbQNVF

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I’m happy to be now an official International Coaching Federation (ICF) member! 🎉 After my coaching training in Germany at the KompetenzZentrum Coaching I Anja Mumm, I coached individuals, #Teams and #Organisations in Germany and internationally. You would assume that coaching outside the #Culture you grew up in is a different beast. Is it? 👾 We often associate other cultures with different #Values, unfamiliar #Languages and perceived alien #Behaviour. When confronted with a foreign culture, we can tend to be too much of one of the following #Extremes. 👉 We rigidly stick to our way of communicating and expressing ourselves - trailblazing ahead - the way we always do. We assume „our“ culture is the „standard “ culture and expect that everybody understands our ways and can „talk“ in the same culture. Why would we do such a selfish thing? ⁉️ Well, it’s our right to express ourselves as the person that we are, right? Especially when we’re out of our comfort zone leaning into the #PanicZone, it can give us #Confidence, as we „know what we’re talking about“. Finally, culture can give us a feeling of #Identity and #Belonging. 👉 The other extreme would be trying to make the other person or group as comfortable as possible in expressing themselves in their „natural“ culture, being too polite and not discussing the actual topic - not to hurt the other’s feelings. Especially in a coaching context, this means that we failed at our job. ‼️ Although such behaviour can come from a purpose of #Inclusion and #Enablement, it tries to ignore that communication requires two parties and, therefore, is prone to misunderstandings. I believe #Misunderstandings help to understand: they trigger a conversation about different #Perspectives and help both parties reveal #BlindSpots. However, those are the same issues when communicating with other people (within your culture) with different values, belief systems and ways of thinking!  As in any communication, the same applies here: finding the right #Balance of expressing yourself while #ActiveListening and being #Aware of the other’s style of understanding and communicating things. ⚖️ I believe communication between #Cultures helps us better understand each other as #Humans, especially ourselves. 🌏 Living, working, coaching and communicating in different cultures helped me get to know and shape my true self - independent from the values and beliefs I have been raised. 🙍‍♂️ I’m looking forward to even more international coaching - especially within the International Coaching Federation | ICF Saudi Chapter and ICF Germany Charter Chapter e.V. - and many new interesting contacts within the international coaching community! 👋

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The EU AI Act enters into force across all 27 EU Member States a week from today, on 1 August 2024, and the enforcement of the majority of its provisions will commence on 2 August 2024. The activation of the Act's most stringent articles related to 'Prohibited' uses comes into force in February 2025. Katrin-Cécile Ziegler raises an important AI perspective: 80% of industrial data is unused. (EU Commission estimate 2022). She highlights that the AI Act by no means prohibits chatbots or multimodal models but it complicates top application cases in the industry. So, why, as she questions, does the lion's share of industrial data go unused? Are, as she queries, AI and data economy really contradictory? The key challenge, as it will be in the use of AI in Coaching, Business or Organisational Psychology, or Therapy, will be 'Legal Clarity'. Until then there is reticence in using AI because of exposure to ethical and compliance related risks. Since June 2023 I've been raising that particular flag in communities of practice within coaching, mentoring and psychology and now ask those in the aforementioned fields, don't wait for the EU AI Act regulations enforcement dates to pass. Stop chewing your pencil, twirling your pen or tapping your keyboard. Follow the Collaboration Cycle steps and Initiate Connection, Conversation, Cooperation, Commitment, Collaboration, Creation and Communication. Use the momentum of Collaboration cycles and their outcomes to Engage, Embed, Embody and Evolve Ethical and Inclusive Compliance based AI principles for your clients and stakeholders, for yourself, your peers and your processes. Getting ready for the law after it has been enacted will cost you in ways that you may not be expecting. The path you are on, will it cost you or benefit you? Listen to Ziegler's #TecTalk at https://lnkd.in/dvubegqD

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... there is something else that I've been working on since February apart from my work at ALDI SÜD IT. And I finally made it: certified in psychosocial emergency care by the German Red Cross. Examined in a written, practical and oral exam. Ready to volunteer! I was especially proud when I got the feedback that I had delivered the best practical exam in a long time. (You basically get a scenario and need to roleplay with two actors in front of the examiners how you would approach this scenario.) What made it special was that I didn't play by the book by entering the room introducing myself and my role and jumping into the conversation. The girl appeared to have something like an acute stress reaction and didn't appear very perceptive of her surroundings and in panic. So I kinda scratched every routine I had learned in our seminars and went with my gut. I took my time and simply positioned myself next to her in silence. We looked out of the window together, breathing deeply together. More silence. I gave her time to perceive me and adjust to me as a new and unknown person before I slowly started to draw her attention to me so I could "steady" her emotionally. My partner and myself received a little applause after the roleplay. Silence is so important and oftentimes, it is hard for us to endure. Have you ever practiced enduring silence in difficult situations and crisis? Just being there for a person and not frantically trying to find solutions or trying to turn something painful into something positive? Let problems be problems. Let a person feel the pain that is there. It is okay to feel pain and all those emotions. There is enough time afterwards to come up with solutions. Always ask yourself: do you offer a solution to another person because you do that for THEM or for yourself as you cannot endure the pain yourself? :-) ..... what a month. Now my energy reserves desperately need refilling. So, off to vacation now.

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