Wie können Sie Ihre Beratungsleistungen verbessern, um die Bedürfnisse Ihrer Kunden besser zu erfüllen?

Two key things: 1.) Start in listen mode, stay in listen mode. 2.) Present solutions that demonstrate how and why they meet client needs. Help them to see the things they don't.

The question of how to improve consulting services revolves around one crucial element: truly understanding a client's definition of success. Instead of imposing generic solutions, we need to become partners in defining and achieving their specific goals, For example, imagine a client's KPI is to increase customer satisfaction through faster resolution times. To align with this, our consulting services could focus on optimizing their service workflows, implementing predictive maintenance strategies, and streamlining communication channels. This would directly contribute to predictable and timely service delivery, ultimately improving customer satisfaction.

One critical thing is the ability to provide value by continuously refining service delivery. To achieve this, we need to ensure our strategic goals focus on: 1. The ability to prioritize and understand client needs and expectations/ tailor solutions to address the challenges. 2. Have a clear and open communication channels and ensure to provide regular updates to client on project progress and milestones. 3. Seek knowledge , invest in continuous development and stay abreast of industry trends and best practices. 4. Put in place high ethical standards of work, build trust and ensure there is transparency in all transactions. 5. Always define and measure performance.

It's obvious that you need to know your client, their industry and market. But everything should start with business processes. You have to be brave enough to question your customer, not only listen and try to adapt to what they are asking for. Are their processes relevant for the age of AI and Automation? Do they have legacy systems that are insufficient, based on revitalized business processes? What's the state of KPI's? A strategic Governance plan? My experience is that regardless of business area or industry, most of clients has similar needs when it comes to Digital Transformation. Many processes are outdated and not relevant in this age. And you never start a project by discussing tools and platforms...

A reflective and an action type analysis, of the field situation, is an important way of gauging customer satisfaction. Some clients get distracted too quickly, when asked many questions, that are often too direct. To avoid such distraction and anomaly, explore other participatory methods, in obtaining qualitative data.

Be empathetic to the customer and understand their problems by communicating effectively and asking right questions. Most of the time we get information from business through a 2nd or 3rd person and the key message gets diluted. It is a great quality to be in customer mindset when we look at the things and sometimes people have to think ahead of the customer. Customers will give more boost on the trust when you start communicating the way he/she thinks.

Undoubtedly, defining a communication framework is important when presenting information, especially when customers and stakeholders are not technical people or require a high level of information to make decisions. From a personal point of view, defining and applying a communication framework brings a lot of value to each interaction.

Uphold high ethical standards in your consulting practice. Transparency, honesty, and integrity are essential for building trust and maintaining a positive reputation.

Technology Integration - Embrace technology to enhance your consulting services. Utilize tools for data analysis, project management, and communication. Stay updated on digital trends that could benefit your clients' businesses.