Sie werden mit Reparaturanfragen überschwemmt. Wie bewahren Sie Professionalität und Geduld unter Druck?

Listening their problem and note it in a dairy with client name then fix a appointment with them by looking at your free slots. If they agreed to your time its fine, if not and they are showing emergency then you ask them for a price hike or you are have another appointment politely. Acknowledge them with the fact that this requires maximum attention and time consuming for quality works. Manage your time to do maximum work in a particular time slot. Showing your empathy towards clients by saying I understand your problem, "I will try my best solve your problem as early as possible". Don't panic or overwhelmed yourself as it leads to decrease overall performance. Pay attention on quality works.

First you have to accept that you only have so many hours in the day and one pair of hands per person. Unless you can call in more staff or do overtime these things are fixed. Next you need to determine priorities. Are some jobs more urgent than others? Do you need to do certain jobs that don't seem urgent in themselves but which are needed to do other more important jobs? Are some urgent tasks blocked due to lack of parts? Ask yourself questions like these continuously so you can identify fixed and changing priorities and vary your work accordingly. Always stay calm, and be kind to your stakeholders. They may not understand what priorities you have ahead of theirs no matter how frustrating their problem is to them.

Understand the issue, expectations, nature of urgency and then Log the complaint, keep the client informed about the progress, ensure timely feedback to client. I found JIRA as a very good tool to organise, priorities and make timely follow-up

It's all about staying ahead of the game and ensuring you have plenty of 'break fix' parts or spare devices ready for immediate use. Additionally, having clear and precise documentation, along with thorough and easy-to-understand tickets, is crucial for you and your colleagues to reference at a moment's notice.

I will create a priority list wherein this list will show what are requests that require the top most to the least most urgency. And the troubleshooting done with those requests.

Informing clients promptly is integral for overall client satisfaction. The more communicative you are, the more valued your client feels. However, make sure you are giving them valuable information at check-ins. "I don't know" or "we don't have any updates" can be upsetting and counterproductive to communication.

Communicate the status to client on time. Try not miss the deadline and never overcommit. I find it very useful when you reply on time as per your last commitments. Even if there is no progress for certain reason please be transparent to your client. Understand that they might be planning something based on your commitments.

Clear communication with clients is essential, particularly when facing a backlog. As a project manager, establishing transparent turnaround times and setting realistic expectations from the outset is critical. Promptly informing clients of any delays fosters transparency and trust. Utilize non-technical language when explaining complex issues, as not all clients possess technical expertise. Effective communication mitigates client concerns and prevents misunderstandings, thereby reducing the risk of last-minute rushes and maintaining project timelines. This approach not only ensures client satisfaction but also enhances team efficiency and reduces stress, ultimately leading to more successful project outcomes.

Honesty is key to building strong relationships with clients. This not only makes your life easier, as clients become more empathetic during difficult or stressful moments, but also enhances your company's reputation. Additionally, providing daily updates, even if it's just a quick email, reassures clients that they have not been forgotten.

Clear communication with clients is essential, particularly during busy periods. Being upfront about potential delays and setting realistic expectations builds trust and prevents misunderstandings. Use simple language to explain technical issues, ensuring clients are informed and reassured throughout the process.

If you have a team of techies evolved in repairing the try distributing the job as per work load and work complexity. Ensure that you are on top of the urgent cases so that you are aware of the situation and adjust your plan to meet the timeline.

Time management is easily achieved through effective teamwork and communication. By assessing the workload, tasks and sites can be delegated to the right people, ensuring everyone’s time is used efficiently and streamlining the workload. Additionally, having a leader who is an expert in the task at hand provides a central point for employees to quickly obtain answers to issues and problems.

Effective time management involves breaking your workday into dedicated blocks for diagnostics, repairs, and follow-ups. Avoid multitasking excessively to reduce errors and burnout. Scheduling regular breaks, even short ones, can enhance focus and productivity, helping you manage busy periods more effectively.

Never take any feedback in a negative way. Stay calm and listen to your client. Given them chance to speak and share their pain. Always say that you understand the concern and also share the ways by which you can support. Show empathy. In urgent situation I always try to offer an immediate support and a long term resolution.

Showing respect for clients and listening to their problems is crucial for providing excellent customer service. By truly understanding their issues and needs during difficult times, you can often devise or create a workaround to keep them up and running. As an IT professional, maintaining operations is the most critical part of your job. The true MVPs are those who can think outside the box to provide on-the-fly workarounds.

Listen actively to clients’ concerns and address them calmly. Showing empathy can ease tense situations. By actively listening, showing empathy, and providing clear, patient responses, you not only address the client's immediate concerns but also build trust and confidence in your services.

Delegation is just not a process of assigning jobs to your team it is also about authorising a person to complete her/his job independently. The individual should have some decision making power. When you assign responsibility to your team for a task and praise them for their work it also reduces the challenge of delegation.

Proper delegation requires a leader who excels in their role and has the most experience on the team. The team leader or manager should be the most experienced person in the group, with a deep understanding and years of experience, enabling them to make the best decisions. I firmly believe a leader should be an IT professional first and a leader second. Companies that structure their business this way are set up for success.

Please remember that careful work and a calm approach are good policies for avoiding mistakes that arise from haste. "HASTE MAKES WASTE" I've personally encountered many situations where I've noticed that the previous technician installed a component incorrectly, creating further damage to the computer. It is important to maintain a careful approach to every repair, being patient with yourself first and foremost as the pressure mounts. Rushing through a repair can lead to skipping important steps in the installation process of components. Follow the principles of organization, communication, good time management, and empathy for your clients' situations and asking for help from your networkand self-help creates a healthy balance.

When considering self-care, I envision it as a pyramid. How should self-care be structured? Where do I place myself? At the top or at the bottom of the pyramid? Understanding your needs is essential before you can begin to care for yourself. It involves setting personal boundaries, making time, practicing mindfulness and self-awareness, and never missing the chance to build supportive relationships.

BE "PRODUCTIVE" 1. Prioritize Projects: Organize tasks by urgency. 2. Review Requests: Set realistic expectations. 3. Organize Orders: Keep calm and focused. 4. Divide Duties: Simplify large tasks. 5. Utilize Understanding: Show empathy. 6. Communicate Clearly: Maintain a positive attitude. 7. Take Timeouts: Take short breaks. 8. Initiate Improvement: Learn from experiences. 9. Verify Validation: Ensure completion and accuracy. 10. Engage Expertise: Request help when needed.