Sie navigieren mit Feedback-Missverständnissen in der schriftlichen Kommunikation. Wie gehen Sie diese effektiv an?

The first step is to clarify the intent behind the feedback. I ensure that my message is clear and free of ambiguity. If there’s any confusion, I take the time to explain the purpose of the feedback and what I hope to achieve.

A melhor forma de abordar esses ruídos é simplificar a comunicação e chamar as pessoas envolvidas para um papo em tempo real, on-line, ou presencial, com diálogo mútuo e transparente. No final das contas, quando a tecnologia está mais atrapalhando do que ajudando, precisamos nos voltar para as formas mais simples e eficazes de comunicar, de modo a conciliar: o olho no olho.

Navigating misunderstanding in writtten communication by active listening engaging and interacting with your audience, accepting your mistakes while taking constructive feedback,' from your clients and readers By asking open ended and probing questions,

To understand how the feedback was received, I ask open-ended questions. This helps me gauge the recipient's interpretation and identify any misunderstandings. For example, I might ask, “Can you share your thoughts on the feedback I provided?”

Sometimes, restating the feedback in different words can help clarify my message. I make sure to use simple and direct language to avoid further confusion. Restating the key points ensures that the core message is understood.

Review, Reflect, and Revise: Do review what you write. On whether it serves its purpose or misses the mark. If you can recognise it, then you have the opportunity to revise. A mental review of the task and your performance is often called reflection. It involves looking at the available information and, as you review the key points in your mind, making sure each detail is present and perfect. Reflection also allows for another opportunity to consider the key elements and their relationship to each other. When you revise your document, you change one word for another, make subtle changes, and improve it. Look at it from the perspective of the reader.

Reflecting on my feedback approach helps me identify any areas for improvement. I consider the recipient’s feedback on my feedback delivery and adjust my communication style accordingly to make it more effective in the future.

-Tone & Language: Written communication lacks the nuances of verbal communication, so I pay extra attention to the tone & language used -Feedback Timing: Timing can impact how feedback is received. I try to provide feedback promptly while the context is still fresh, but also at a time when the recipient is likely to be receptive & not overwhelmed -Two-Way Communication: Encouraging a two-way dialogue helps in resolving misunderstandings. I invite the recipient to ask questions & share their perspective, fostering an open & collaborative environment -Non-Verbal Cues: In virtual settings, I sometimes follow up written feedback with a video call to convey non-verbal cues such as facial expressions & body language.

Listen actively, focus on the speaker without interrupting. Avoid assumptions, allow the person to explain their point of view. Provide constructive feedback, be specific, offer solutions. Improve communications skills and express yourself more clearly. Take notes or follow up with a written summary to ensure everyone is on the same page.