Frequently asked questions
How can I return items purchased on Kohls.com?
Items purchased on Kohls.com can be returned at any Kohl’s store location or by returning the items via mail.
What do I do if I am missing an item or received a broken item?
Please call us at (855) 564-5705 or use the “Ask Us” button to chat with someone about your issue.
What forms do I need to mail a return?
Print your Order Invoice from your Kohls.com shopping account, or send a completed Return Form with your item(s).
Can I return store purchases by mail?
No, we do not accept returns for store purchases by mail. You may bring your items to any store, even if you didn't purchase them at that store.
How many days do I have to return an item?
The Kohl’s Return Policy allows you to return most merchandise purchased in-store and Kohls.com for up to 180 days after the original purchase date, with or without receipt except for the following items which are subject to the noted restrictions and require either a valid Kohl's receipt or Kohl's account look-up. Premium electronics and watches must be returned within 30 days of purchase with the original packaging and a valid receipt or account lookup.
How do I return Kohl's Marketplace products?
Kohl's offers two ways to return your Marketplace items. Return it directly to our certified partner by attaching the return shipping label to your repackaged product and dropping it off at the nearest shipping center. Or, return your product to your nearest Kohl's store.
Help articles
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ReturnsNeed to Make a Return? No problem! We will accept most returns up to 180 days after the original purchase date, with or without...
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Returning a Kohls.com PurchaseItems purchased on Kohls.com can be returned at any Kohl’s store or by mail. Returning your online order to a store Bring your item(s)...
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Kohls.com ReturnsWhen returning merchandise purchased on Kohls.com, any shipping costs paid on the order are not refunded. A refund will only be...
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Kohl’s Cash® Impact on ReturnsKohl’s Cash® is a great way for you to buy the everyday things you need for yourself and your family, while receiving Kohl’s Cash® to...
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SMS AlertsTo sign up, text “SAVE02” to KOHLS (56457). You’ll receive a message asking you to confirm your participation. Once you reply...
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Link to a URL Return by Mail form
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Items in Order Were Missing or IncorrectDid you receive an incorrect item? We’re sorry! The quickest way to return or exchange the incorrect item is by visiting your local...
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ExchangesMost items, whether purchased online at Kohls.com or in the store, are eligible for an even exchange within 180 days of the date of...
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Sephora Gift Cards at KohlsWhat's New Kohl’s stores with Sephora at Kohl’s are now selling and accepting Sephora gift cards. The Sephora gift card can be used on...
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Miniverse Make It Mini Sets with Liquid ResinNew