Experian‪®‬ 4+

Experian is very subpar. My credit score that is displayed when I first open the app is never accurate; I even have alerts in the app that say my supposed current score(cause it’s always different from my other two scores) yet the score displayed is still old by over three months once. Also, this score fluctuates A LOT for no reason. Compared to my Transunion and equifax scores that I monitor on credit karma, that is always reflected accurately and quickly after any changes, this score drops all the time for no reason, and there is no reason stated and I haven’t done anything risky besides pay my bills, and there is no way to find out. Whereas, in credit karma it tells you exactly what changed, when something actually does change in my life like I’m reducing balances paying bills or applying for cards etc., and why it changed and it is very easy to find. Also boost so far is misleading. I added a phone bill and it boosted my score 6 points, then just as quickly dropped my score 6 points because I added a new credit account to my profile.

Hello Elisha. Thanks for the feedback on our app. If you would like further assistance or additional information, please contact us via AppSupport@experian.com. We’d be happy to help you further. Thank you. -Maggie

I’ve been using the Experian app for quite sometime now. I was glad when things were found incorrect on my personal information on my credit report. It was great to get them cleared up.
Here’s my BIGGEST CON… I called Experian regarding issues with their Boost issues regarding to my account. In the Boost several of my utility bills were left out though I’ve been using these utilities for over 5+ years. My auto and homeowners was left out as well. Sure the Boost picked up the VERY OLD INSURANCE COMPANIES WE WERE USING BUT COULD NOT FIND THE NEW ONES? We have been with the new insurance companies for over 6 months making automatic monthly payments. WHAT MORE DOES EXPERIAN WANT?
I called Experian regarding this issue and guess what their answer was???? A BIG HANG UP!!!! NOTHING GOT RESOLVED… NOTHING - ZIP - NADA!! This now really leaves a BAD taste in my mouth.
Calling back is out of the question. For what…wait another 45 minutes for someone to transfer me to someone else then to someone else again? And the worse part is I could barely understand these people with their heavy accent. I blame Experian for all of this. Certainly not their employees.
Experian hires the cheapest people they can find and we as the consumer pay for it. Experian should learn some great customer service skills from a great company like Apple. Keep jobs here and with people whom we can understand…

Hi there. We’re sorry that we didn't meet your expectations. We would love to help you with this. Please send us message through your membership or reach out to us on social media for assistance. Thank you. -Vivian

Signed up for free subscription. Tried to cancel within 10mins as the app said you can cancel anytime within the specified period of time. App won’t let me cancel the subscription. I went through the app and found the section to cancel membership/subscription but when you click that section it continually loads and never populates. I don’t have any connection issues and I’m connected to Wi-Fi and everything else in the app works perfectly fine and loads right away; but, mysteriously, when you try to cancel it won’t populate. Guess what else won’t populate within the app? Contacting support. That doesn’t populate either. Sure, they show you the link to click in the app but it takes you to a screen that never loads so you cannot contact them and you can’t cancel like they stated you can. This is a scam. This isn’t right. This is wrong. I had payed for them in the past on the web (not the app) and when I tried to cancel there I also ran into issues: they couldn’t verify my identity in order to cancel. I signed up for the app to get my credit score as my veteran friend advised me to do like he did but it wouldn’t show me my credit score (I have one btw and other places have showed me that in the past) but some how I can’t see my score through experian and they get you to signup but then block you from canceling. What a joke of a company. No one should use this product.

Hi there. Thanks for reaching out to us. We are happy to help. Can you please reach out to us via social media on Facebook, Twitter, or Instagram? If you do not have access to social media, please contact us via the Contact Us section on your membership. We’d be happy to help you further. Thank you. -Lori