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zavianApprentice

Integrating Freshworks CRM with Third-Party Applications like Instapro

Hi everyone,I am currently using Freshworks CRM and have found it incredibly helpful for managing customer relationships. Recently, I've started using an application called Instapro for social media management and would love to integrate it with Freshworks to streamline my workflows.Has anyone here successfully integrated Freshworks CRM with third-party applications like Instapro? If so, could you share your experience and any tips or best practices? Any guidance on APIs or integration tools that could facilitate this process would be greatly appreciated.Thank you in advance!

1 hour ago

DcurtApprentice

API and Webhooks

View Solution Folder

How am I supposed to make an API call to view a list of subfolders? To view list of a Solution Folder you have to put in the category as a param…/api/v2/solutions/folders?category_id={id}

1 hour ago

klingirlingApprentice

Automations and Workflows

rest api v2

Getting an access denied for rest api. Anyone have any idea? I have admin access.

1 hour ago

StefmiCommunity Debut

How do I....?

Prevent auto reply on ticket resolution and closure

Hello,we receive a lot of tickets from sources like Azure or applications with no reply addresses. These sources do not expect replies on the send mails and some times the mails bounc e between these systems and open unnecessary tickets.I managed to create an automation to prevent the reply on ticket creation via “Skip new ticket email notifications” but how can you do that on ticket resolve / closure ?In OTRS for example you can add a loop tag to the ticket and will not send out any mails.

2 hours ago

art-isdCommunity Debut

How do I....?

pull emails come from same email account

HiI recently downloaded an add-on for Google Forms that is supposed to send the responses entered into the form to a designated email address. The Google Form in question is associated with the email address art-isd@kau.edu.sa.The issue I'm encountering is that when the Google Form sends the response to the same email address, it does not appear in my Freshdesk inbox. However, when I receive emails from other sources, they do appear in the Freshdesk inbox without any issues.Any idea please.

2 hours ago

VanderdeckenContributor

Automations

Extract two email address from a field in a custom object using a reader and expression builder

Hi,I read a field from a custom object that has two email addresses separated by a comma and a space.“xyz@func.com, wrt@func.com”I need to get each email address and send an email.I am new to this so any suggestions are welcome.I think I may need to do two expression, one to extract each email-R

6 hours ago

joanna.smithApprentice

Ticket & Workflow Management

Ticket Feedback Loop

I wanted to check in about an issue we've run into that impacts our ability to send/receive responses for tickets if it goes unnoticed or unaddressed. Essentially we had a ticket in which the requester copied in another email alias for a 3rd party vendor that was also using a ticketing system with an automated instant generic reply ("We'll review your request within X days and get back to you..." etc.). It then triggered our FreshService instance to then also send our canned auto reply and create this ongoing feedback loop of the systems going back and forth sending the same generic message to each other (screenshots attached). Right now we do have a workflow automation in place to keep this from happening and have since added this specific alias to it. My thought is that though we do have our workflow automation, we can't necessarily control for the variable if a requestor is copying in a new alias that may also have an auto response, only address it reactively as it happens and comes

8 hours ago

michaelmartelSkilled Expert

Automations

zavianApprentice

How do I....?

Integrating Freshworks CRM with Third-Party Applications like Instapro

1 hour ago

DcurtApprentice

API and Webhooks

View Solution Folder

How am I supposed to make an API call to view a list of subfolders? To view list of a Solution Folder you have to put in the category as a param…/api/v2/solutions/folders?category_id={id}

1 hour ago

klingirlingApprentice

Automations and Workflows

rest api v2

Getting an access denied for rest api. Anyone have any idea? I have admin access.

1 hour ago

StefmiCommunity Debut

How do I....?

Prevent auto reply on ticket resolution and closure

2 hours ago

art-isdCommunity Debut

How do I....?

pull emails come from same email account

2 hours ago

joanna.smithApprentice

Ticket & Workflow Management

Ticket Feedback Loop

8 hours ago

rohitochaniApprentice

How do I....?

Creating Freshdesk Tickets from Chat Bot Queries

9 hours ago

Paul FlurryApprentice

Ticketing & Agent Productivity

Ticket creation with ticket ID at the beginning of the subject line.

As a product enhancement, please can we request the ticket ID is placed at the start of the subject line when a ticket is first created. This is best practice with most other service desk providers.

9 hours ago

Khalid_RagyApprentice

Analytics

Issue with data classification in a report of incidents within SLA vs out of SLA

While I was creating a repot about the incidents within SLA versus out of SLA, I found out that there is an unclassified data point which I don’t know where it is coming from. Could it be a bug? How to identify the source and eliminate it so that it doesn’t mess up my report? The data point in question is in light blue below The screenshot below shows the metric, time dimension and group by filter for better understanding

11 hours ago

darrenmccApprentice

Automations and Workflows

Automated 3 strike rule no working with days

one of my colleagues has been trying to integrate the 3-strike process with an automated response:2 days after no response - 1st automated “No Response” message2 further days - 2nd automated “No Response” message1 further day - 3rd automated “No Response” messagenext day with no response, ticket closed with confirmation of no responsehowever, when trialing, the automated messages work with hours apart, but not days apartany idea what could be causing this issue?

11 hours ago

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Integrating Freshworks CRM with Third-Party Applications like Instapro

View Solution Folder

rest api v2

Prevent auto reply on ticket resolution and closure

pull emails come from same email account

Extract two email address from a field in a custom object using a reader and expression builder

Ticket Feedback Loop

Scheduled Workflow with Ticket Age

Creating Freshdesk Tickets from Chat Bot Queries

Ticket creation with ticket ID at the beginning of the subject line.

Integrating Freshworks CRM with Third-Party Applications like Instapro

View Solution Folder

rest api v2

Prevent auto reply on ticket resolution and closure

pull emails come from same email account

Ticket Feedback Loop

Creating Freshdesk Tickets from Chat Bot Queries

Ticket creation with ticket ID at the beginning of the subject line.

Issue with data classification in a report of incidents within SLA vs out of SLA

Automated 3 strike rule no working with days

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