JUNE 11-13, 2024
NEW YORK HILTON MIDTOWN
RETAILERS & BRANDS: Get up to a $1200 travel credit in addition to a FREE ticket! Apply now →
June 11-13, 2024 at New York Hilton Midtown
Relive the memories of CommerceNext 2024 with these photos
Exponential Retail Growth Starts Here
Over three amazing days, join us for visionary keynotes, true connections and actionable insights that fuel your ecommerce and retail success. From strategies for growth to discussion of the intersection of physical and digital retail, you’ll find it here.
Industry Leading Speakers
Gain insights on the latest trends and best practices in dynamic keynotes and breakout sessions. This year’s speakers include accomplished and diverse executives from leadings brands including Coach, Fanatics, J.Crew, Patagonia, Sephora, SHEIN, Uniqlo and more.
See this year’s agenda →
Scaled Retailers & Innovative Tech Companies
Build lasting connections with senior-level leaders from retailers and DTC brands ranging from mid-market to enterprise level, as well as innovative tech companies. Connect with peers and make new lifelong friends who can help do more to advance your business.
See who attends →
Sessions with Actionable Insights Over 3 Days
Every session leaves you with insights that you can put into action in the coming days. Our content covers everything from modernizing traditional marketing, AI use cases in ecommerce, omnichannel retail experience, the evolution of loyalty, conversion rate optimization and much more.
See the videos from last year →
Why Attend the CommerceNext Growth Show
2024 Speakers
Doug Mack
Former CEO
Fanatics
Angela Clark
VP of Digital Studio
Patagonia
Ryan Fagan
VP of Digital
Lowe's
Amber Turley
VP, Omni Convenience & Commerce Partnerships
Sephora
Lynda Pak
Divisional CIO, Global Brands and Functions
The Estée Lauder Companies
Noam Paransky
Chief Omni and Innovation Officer
Tapestry
Peter Pernot-Day
Head of Strategic Communications, US/UK
SHEIN
Billy May
CEO
Brooklinen
Denise Incandela
EVP, Fashion Division
Walmart US
Linh Peters
Former CMO
Walgreens
Michelle Pacynski
VP, Digital Innovation
Ulta Beauty
Rick Lockton
SVP eCommerce Omnichannel & Master Data
Tractor Supply
Derek Yarborough
Frmr CMO
J. Crew
Sree Sreedhararaj
CTO
IPSY
Zia Wigder
Chief Content Officer
EMARKETER
Alex Goldelman
CFO
Uniqlo
Jessica Dennis-Capiraso
SVP of Marketing
Victoria's Secret
Krystina Gustafson
Chief Content Officer
Trybe
Doug Jensen
SVP Go-to-Market Analytics & Activation and Learning Center of Excellence
Estée Lauder Companies
Emily Hickey
Co-Founder & CEO
Chief Detective
George Khachatryan
Cofounder & CEO
Offerfit
Deanna Bershad
Director of Performance Marketing
Chewy
Dave Finnegan
Head of the Customer Experience Practice
Reach Partners
Jill Pavlovich
SVP Digital Shopping Experiences
Albertsons Companies
Oliver Chen
Managing Director - Retail, Luxury, New Platforms Sector Head
Cowen
Kimberly Minor
CEO
WOCRA
Alex Brocklehurst
SVP & CFO
Coach
Surabhi Pokhriyal
Chief Digital Growth Officer
Church & Dwight
Emily Culp
Chief Brand & Strategy Officer
BodyHealth
Elaine Rubin
President, Advisor, Board Director
Digital Prophets Network, LLC
Sheryl Goldstein
Chief Growth Officer
IAB
Michael Challinger
CEO
Houzer
PJ Oleksak
CEO
Nuts.com
Christopher Veck
CIO
Miansai
Melissa Repko
Reporter
CNBC
Pano Anthos
Founder & Managing Partner
XRC Ventures
Susan Weisel
CFO
Brooklinen
Josh Greene
CEO
The Mather Group
Sucharita Kodali
Vice President and Principal Analyst
Forrester
Chris Hansen
VP Digital Product
Sally Beauty
Carlisha Robinson
Chief Customer Officer
Beyond
Kevin Ertell
Founder / CEO / Principal Consultant
Mistere Advisory
Isabelle Chafkin
VP Ops and Finance
Harper Wilde
Ryan McClurkin
Chief Analytics Officer
JTV
Mara Sirhal
Chief Merchant & Brand Officer
Saks off 5th
Aaron Zagha
CMO
Newton Living
Renee Halvorsen
CMO
Marine Layer
Jon Mandell
Frmr Chief Customer and Marketing Officer
Cooper’s Hawk
Nadina Guglielmetti
Chief Customer Officer
Vitamin Shoppe
Meyar Sheik
Global President
Insider
Jason Nickel
Senior Vice President Marketing
Ten Thousand
Payman Nejati
CoFounder & CEO
Ownit AI
Rohan Shah
Founder, CRO
Extend
Christian Ward
Chief Data Officer
Yext
Brendan Roeschel
VP Retention and CX
Fresh Clean Threads
Kristen D’Arcy
CMO
True Religion
Ahmed Naiem
President
Lily AI
Melissa Dixon
Senior Director, Brand and Content Marketing
Big Commerce
Patrick Murray
Strategy Director
Listrak
Sharon Gee
SVP Sales & Partnerships
Feedonomics
Matt Champion
Frmr CMO
BevMo!
Taylor Holmes
Global VP of Solutions Consulting
Persado
Mike Dupuis
CDO
SPARC Group
Amanda Cole
CMO
Bloomreach
Marc Mathies
Senior Vice President of Data Technology
Vericast
Michael Scholz
VP Product & Customer Marketing
commercetools
Devang Modi
VP, Digital Strategy
Bausch & Lomb
Jacob Ross
CEO
Pebblepost
Jason Seeba
CMO
Session AI
Calvin Lammers
SVP Digital and Media
Necessaire
Dan LeBlanc
CEO & Co-Founder
Daasity
Hani Batla
CIO
Adorama
Fayez Mohamood
CEO
Bluecore
Cathy Hotka
Principal
Cathy Hotka & Associates
A.J. Ghergich
Global VP Consulting
Botify
Linda Shein
CEO
Bala Growth Partners
Ken Pilot
Senior Vice President Marketing
Ken Pilot Ventures
Julia Hare
Editor-in-Chief & Cofounder
RETHINK Industries
Justin Garvin
SVP, Media Strategy
Rise, a Quad Agency
Elizabeth Ray
VP Client Strategy
Attentive
Bill Schneider
VP Product Marketing
SheerID
Djalal Lougouev
President and Co-Founder
Ometria
Kunal Puri
VP, Customer Success
Infosys Equinox
Bhavin Prashad
Senior Director, Digital Media
DAC
Andrew Contillo
Enterprise Growth
Signifyd
Angela Voss
CEO
Marketing Architects
Michael Lamb
Chief Commercial Officer
RTB House
Zach Epstein
CEO and founder
Haus
Peter Buckley
CRO
Taggstar
Ernest Chi
Senior Director, Product Acceleration
Passage
Courtney Siegel
VP Marketing
Skeepers
Hari Valiyath
Co-Founder/CBO
Pixis
Daniel Brady
CEO
Orita
Tobias Ring
Managing Director Commercials
Scayle
Maja Schaefer
CEO
Zowie
Jay Topper
Head of Strategy & Innovation
fabric
Melanee Hannock
Chief Digital and Innovation Officer
St. Jude Children's Research Hospital - ALSAC
Doug Weich
CoFounder
Retail AI Council
Sonal Gandhi
Chief Content Officer
The Lead
Teju Prabhakar
CEO
Share Local Media
Melaney Lubey
Sales & Partnership Leader
Amazon Today
Josh Krepon
President of US DTC & Global Digital at Steven Madden, Ltd
Steve Madden
Addie Rintel
Vice President Women's Merchandising & Design
PACSUN
Peter Larsen
VP of Buy with Prime & Multi-Channel Fulfillment
Amazon
Marni Levine
GM TikTok Commerce
TikTok
Kamanasish Kundu
VP, Head of Digital & Ecommerce
Kendra Scott
Liz Horowitz
Founder
Sonic Strategy Consulting
Michael Callahan
Director, Digital Delivery
Dawn Foods Global
Elizabeth Garry
VP, North American eCommerce
Pandora
Vikas Jha
VP Clarity in Engineering
Bloomreach
Mia Bali
Head of Product
Rise AI
Dustin Rehmann
Senior Director of Marketing at Beyond Inc.
Beyond Inc
Angel Singh
VP Customer Experience | Personalization | UX
Petco
Ryan Hofmann
VP, CRM & Channel Marketing
Forever21
Katie Pursino
Vice President, Ecommerce + Site
J. Crew
Bobby Meixner
Senior Director, Enterprise Solutions Marketing
UserTesting
Vicki Cantrell
CEO
Vendors in Partnership
Matt Collins
Head of Product Marketing
MNTN
Tom Dupont
Director of Market Operations & Development
ABOUT YOU
Allyson Piatt
Director of Performance Marketing
NASCAR
Joe Yakuel
CEO
brkfst.io
Amera Khalil
Senior Strategic Account Director
Feedonomics
Sam Garfinkel
SVP of Commercial Operations & Strategy
Fresh Hemp Foods
Lisa Martinez Gilpin
Director, Global Partnerships
Google Chrome Privacy Sandbox
Chris Smith
Director of Ecommerce
Big 5 Sports
Sherry Shi
Head of Fashion Category, TikTok Shop
TikTok
Mandeep Bhatia
VP, Global Digital Product & Omnichannel Innovation
Tapestry
Sheena Butler Young
Senior Correspondent
Business of Fashion
Scott Allen
VP of Special Projects
Portland Leather Goods
Melanie Cummings
VP of Product and UX
Fabletics
Arthur Root
Founder/CEO
Nostra
Cindy Marshall
Founder & CEO
SHINE Strategies
Jack Riker
VP of Revenue
Wunderkind
Elizabeth Pilkington
VP of eCommerce
J McLaughlin
Cezanne Huq
Frmr VP Growth
Hello Fresh
Linh Calhoun
Chief Marketing Officer
Replacements, Ltd.
Jacob Rokeach
Founder & CEO
Fluency Firm
Vanessa Marko
Director of Ecommerce
Harry Rosen
Venkat Gopalan
CDO & CTO
Belcorp
Felecia Boccuto
Director of Creative Operations
Victoria Secret
Sandeep Patel
CFO
Popsockets
Kimberly Wallengren
Vice President Marketing, North America
Coach
Joe Milano
SVP Digital
Tapestry
Kate Foster
Co-Founder & CEO
Outset
George Musi
Chief Business Officer
Night Market
Amanda Zajac
SVP, Client Strategy
Stella Rising
Dr. Ram Singh
Chief Data Officer
Night Market
Caitlin Graham
Manager, Ad Sales Account Management
Amazon Ads
Bailey Busch
Chief of Staff, Client Experience
Cordial
Irene Cassedy
Vice President, Customer Acquisition and Retention
Orveon Global
Ryan Pabelona
Vice President of Performance Marketing
REVOLVE
Jess Cervellon
Growth and Advocady
Kustomer
Paul Meinshausen
Co-Founder & CEO
Aampe
Tanya Nam
Staff Solutions Engineer
Shopify
Jim Laurain
Head of Growth
Aampe
Emily Dawson
Enterprise Success Manager
Shopify
Brian Lastovich
Head of Deman Gen
Kustomer
Annie Soderstrom
VP of Digital Product
SKIMS
Keith Washington
COO
Missouri Star Quilt Co
Wendi Mills
Director of Customer Service
Missouri Star Quilt Co
Jacen Cabading
Senior Care Specialist
Monos
Angelina Aileen
Z Suite Member
Rima Makhoul
Z Suite Member
Alanis Castro
Z Suite Member
Ella Ramirez
Z Suite Member
Fay Shuai
Z Suite Member
Jennifer Glaspie-Lundstrom
CEO
Tandym
Ranjana Sharma
CXO and Co-founder
Sweft
Joe Megibow
CEO
Casper
Valera Djordjevic
Creator
Neilson Flemming
Solutions Architect
Shopify
Yim Noble
Senior Director of Customer Success
Contentsquare
Jason Grunberg
CMO
Bluecore
Farzana Nasser
Partner
Chameleon Collective
Randy Browning
Founder / President
Night Market
Sophia Hall
Z Suite Member
Tim Schulz
VP of Product, Commerce Cloud
Maropost
Jessica Binns
Editorial Director
Berns Communications Group
Jason John
CMO
1-800-FLOWERS
Matt Gehring
CMO
Dutch Pet
Chris Maliwat
Chief Digital Officer
Victoria Beckham Beauty
8:00 AM ET
Registration / Discovery Lounge Opens
8:00 AM – 9:00 AM ET
1hr
Networking Breakfast – All Attendees
Location: Discovery Lounge
8:00 AM – 8:50 AM ET
50min
Content Breakfast: Ecommerce Reimagined: How Ulta Beauty’s Guest Experience Will Evolve With AI
Location: Track C
Generative AI is a watershed moment for ecommerce. AI allows us to improve every facet of the shopping experience from new product discovery to facilitating more confident purchase decisions. Hear from Michelle Pacynski, VP of Digital Innovation at Ulta Beauty and Payman Nejati, cofounder and CEO at Ownit AI on how the world’s leading retailers are reimagining ecommerce with AI. Nejati is a 5-time founder who sold a company to Amazon, incubated a company at Amazon Alexa Accelerator, and spent the rest of his career competing with Amazon. This session will uncover areas where Amazon has launched AI-powered solutions in their shopping experience and an actionable playbook for how retailers can win eCommerce with AI.
Payman Nejati
CoFounder & CEO, Ownit AI
Michelle Pacynski
VP, Digital Innovation, Ulta Beauty
8:00 AM – 8:50 AM ET
50min
Breakfast: Trailblazing Women in Retail: Overcoming Obstacles to Achieve Greatness
Location: Track D
This panel discussion will offer a compelling exploration of executives’ career journeys, highlighting their resilience in the face of adversity and the strategies they employ to overcome challenges. Through candid anecdotes and insights, the discussion will shed light on how these trailblazing women navigate and foster meaningful careers and while driving inclusivity in the retail industry.
Linh Peters
Former CMO, Walgreens
Mara Sirhal
Chief Merchant & Brand Officer, Saks off 5th
Surabhi Pokhriyal
Chief Digital Growth Officer, Church & Dwight
Cindy Marshall
Founder & CEO, SHINE Strategies
Opening Remarks
Location: Main Stage
9:10 AM – 9:30 AM ET
20min
Opening Keynote: Fanatics: Creating 10x Growth and a Global Brand Through Culture, Agility and Innovation
Location: Main Stage
Over the last ten years, Fanatics became the premier digital sports powerhouse, with revenue skyrocketing from $800M to $8B. What was at the heart of this meteoric rise? Under the visionary leadership of then-CEO Doug Mack, Fanatics developed a unique employee culture, invested in cutting-edge tech and ecommerce capabilities and relentlessly innovated around their future. Join this session to discover the strategies that catapulted Fanatics to the forefront of the fan experience revolution.
Doug Mack
Former CEO, Fanatics
Elaine Rubin
President, Advisor, Board Director, Digital Prophets Network, LLC
9:35 AM – 9:55 AM ET
20min
Keynote: How AI-Powered Personalization is Redefining Lifecycle Marketing
Location: Main Stage
Brands are increasingly using AI to personalize the optimal frequency, timing, channel, message and incentive for each individual. But the state of the art is changing. Previously, companies would use predictive models to “score” customers on several dimensions (like propensity to repurchase) and then run multivariate tests to pick tactics for each segment. Now, the most advanced companies are replacing this method with AI testing. Learn how AI will revolutionize personalization.
George Khachatryan
Cofounder & CEO, Offerfit
9:55 AM – 10:25 AM ET
35min
Break + Brand Bodega
Location: Discovery Lounge
10:25 AM – 10:45 AM ET
20min
Keynote: Omnichannel Excellence: From Brick-and-Mortar to Digital Dominance
Location: Main Stage
During Covid, Albertsons embarked on a transformative journey towards omnichannel excellence, seamlessly integrating its brick-and-mortar stores with digital platforms to meet evolving customer needs. Leveraging innovative technologies and data-driven insights, Albertons’ Jill Pavlovich will share how they optimized their online presence, enhancing convenience and accessibility for shoppers. Learn how Albertsons transitioned from a traditional brick-and-mortar retailer to a digital powerhouse.
Jill Pavlovich
SVP Digital Shopping Experiences, Albertsons Companies
Melissa Repko
Reporter, CNBC
10:50 AM – 11:20 AM ET
30min
Panel: Winning at Omnichannel in Customer Led World
Location: Main Stage
Customers no longer see the divide between digital and traditional shopping channels; they anticipate a seamless experience from shopping to order delivery regardless of location or how they shop. This session will cover best practices for omnichannel commerce, including optimizing fulfillment using stores, extending store inventory with endless aisle capabilities, improving the post-purchase experience by streamlining returns and driving loyalty through identity resolution.
Noam Paransky
Chief Omni and Innovation Officer, Tapestry
Amber Turley
VP, Omni Convenience & Commerce Partnerships, Sephora
Ryan Fagan
VP of Digital, Lowe’s
Jason Grunberg
CMO, Bluecore
Krystina Gustafson
Chief Content Officer, Trybe
11:20 AM – 12:05 PM ET
45min
Roundtables 1 (Multiple Topics)
Location: Track C
The Z Suite on How They Spend
Location: Track E
In this interactive session from BCG’s The Z Suite, a panel of Gen Zers share how they make purchase decisions and why. Wondering where this generation is cutting back or what they’re willing to splurge on? Find out directly from the source during this session, where you can ask the panel questions directly. Make sure to arrive early, as this has been standing room only for the past two years.
Kristen D’Arcy
CMO, True Religion
Rima Makhoul
Z Suite Member,
Alanis Castro
Z Suite Member,
Sophia Hall
Z Suite Member,
12:05 PM – 1:20 PM ET
1hr 15min
Networking Lunch
Location: Discovery Lounge
Content Lunch: Powering the Pervasive Store to Enable Commerce Anywhere and Everywhere
Location: Track C
With attention dispersed, the linear decision journey collapsing and transactions having no beginning or end, anything and everything can be a shopping opportunity. This session will show how to combine the right data, advanced analytics, AI and technology to design and deliver omnichannel experiences that influence consumer perceptions and behavior as they move across owned (digital & physical store), leased (retailers & marketplaces), contextual platforms (social & gaming) and experiential (immersive channels like AR, VR, and MR), ultimately generating incremental sales for brands and retailers.
Randy Browning
Founder / President, Night Market
Dr. Ram Singh
Chief Data Officer, Night Market
George Musi
Chief Business Officer, Night Market
Caitlin Graham
Manager, Ad Sales Account Management, Amazon Ads
12:05 PM – 12:55 PM ET
50min
Content Lunch Workshop: From Support to Sales: How AI Agents Are Redefining the Ecommerce Landscape
Location: Track D
Discover how AI agents transform customer service into a pivotal part of the retail journey by enhancing customer conversations throughout the entire lifecycle. This session will explore how retail companies such as Monos and Creativity Inc leverage AI to personalize customer interactions, improve engagement, and boost sales through strategic product recommendations and upselling at key moments.
Maja Schaefer
CEO, Zowie
Keith Washington
COO, Missouri Star Quilt Co
Jacen Cabading
Senior Care Specialist, Monos
Wendi Mills
Director of Customer Service, Missouri Star Quilt Co
1:20 PM – 1:40 PM ET
20min
Keynote: Return of the Brand: Using Creative + Technology To Unleash the Full Potential for Growth
Location: Main Stage
Explore how innovative branding strategies and cutting-edge technology can drive growth. Discover how Steve Madden transforms data insights into strategies, maintain a consistent omnichannel experience, and utilize AI-driven personalization.
Josh Krepon
President of US DTC & Global Digital at Steven Madden, Ltd, Steve Madden
Sheena Butler Young
Senior Correspondent, Business of Fashion
1:45 PM – 2:05 PM ET
20min
Keynote: Hyper-Personalization Made Possible: AI and the Future of Retail
Location: Main Stage
AI’s ability to identify patterns invisible to humans in large, unstructured data gives it immense power to enhance personalization and is set to revolutionize the shopping experience for both brands and consumers.
This session will include a conversation with Attentive’s VP of Client Strategy and their customers, Victoria Beckham Beauty and Fresh Clean Threads, on the intersection of marketing, personalization, and AI. Attendees will gain a clear understanding of the value AI can unlock for marketers overall, as well as in specific channels like SMS and email. Plus, gain insights into how Attentive customers are using AI for hyper-personalization today and the results they are seeing.
Elizabeth Ray
VP Client Strategy, Attentive
Brendan Roeschel
VP Retention and CX, Fresh Clean Threads
Chris Maliwat
Chief Digital Officer, Victoria Beckham Beauty
2:05 PM – 2:45 PM ET
40min
Break + Brand Bodega
Location: Discovery Lounge
2:45 PM – 3:05 PM ET
20min
Breakout Session 1
Ahmed Naiem
President, Lily AI
Mandeep Bhatia
VP, Global Digital Product & Omnichannel Innovation, Tapestry
Melaney Lubey
Sales & Partnership Leader, Amazon Today
Sharon Gee
SVP Sales & Partnerships , Feedonomics
Justin Garvin
SVP, Media Strategy, Rise, a Quad Agency
Patrick Murray
Strategy Director, Listrak
Innovate, Iterate, Grow: Redefining the Omnichannel Customer Journey
Melissa Dixon
Senior Director, Brand and Content Marketing, Big Commerce
Michael Challinger
CEO, Houzer
Amera Khalil
Senior Strategic Account Director, Feedonomics
3:15 PM – 3:35 PM ET
20min
Breakout Session 2
Christopher Veck
CIO, Miansai
Taylor Holmes
Global VP of Solutions Consulting, Persado
Harnessing the Power of REVOLVE’s and bareMinerals’ Billion-Dollar Personalization Strategies
Bailey Busch
Chief of Staff, Client Experience, Cordial
Ryan Pabelona
Vice President of Performance Marketing, REVOLVE
Irene Cassedy
Vice President, Customer Acquisition and Retention, Orveon Global
Sam Garfinkel
SVP of Commercial Operations & Strategy, Fresh Hemp Foods
Amanda Zajac
SVP, Client Strategy, Stella Rising
Bill Schneider
VP Product Marketing, SheerID
Allyson Piatt
Director of Performance Marketing, NASCAR
Accelerating Growth Beyond Amazon.com: How Brands Convert Prime Members on Their DTC Site
Peter Larsen
VP of Buy with Prime & Multi-Channel Fulfillment, Amazon
Sandeep Patel
CFO, Popsockets
3:45 PM – 4:05 PM ET
20min
Breakout Session 3
“Personalization Is Now A Strategic Initiative” – What Does This Mean?
Chris Hansen
VP Digital Product, Sally Beauty
Chris Smith
Director of Ecommerce, Big 5 Sports
Matt Champion
Frmr CMO, BevMo!
Kunal Puri
VP, Customer Success, Infosys Equinox
Michael Callahan
Director, Digital Delivery, Dawn Foods Global
Beat the Algorithm! Manual Media Bidding Tactics for Cost Efficiency and Growth
Bhavin Prashad
Senior Director, Digital Media, DAC
Mike Dupuis
CDO, SPARC Group
Djalal Lougouev
President and Co-Founder, Ometria
Breaking Barriers & Boosting Sales: How Kendra Scott Unifies Data and Drives Ecommerce Success
Kamanasish Kundu
VP, Head of Digital & Ecommerce, Kendra Scott
Yim Noble
Senior Director of Customer Success, Contentsquare
4:15 PM – 4:35 PM ET
20min
Breakout Session 4
Conversational Commerce: Harnessing AI for Seamless Customer Interactions
Amanda Cole
CMO, Bloomreach
Vikas Jha
VP Clarity in Engineering, Bloomreach
Joe Megibow
CEO, Casper
Sherry Shi
Head of Fashion Category, TikTok Shop, TikTok
Addie Rintel
Vice President Women’s Merchandising & Design, PACSUN
Valera Djordjevic
Creator,
Leveraging Branded Store Cards To Cut Costs, Raise Revenue and Lift Loyalty
Jennifer Glaspie-Lundstrom
CEO, Tandym
Scott Allen
VP of Special Projects, Portland Leather Goods
Make Efficiency Your New Superpower: New Paths to Retail Profitability
Felecia Boccuto
Director of Creative Operations, Victoria Secret
Vanessa Marko
Director of Ecommerce, Harry Rosen
Ranjana Sharma
CXO and Co-founder, Sweft
4:35 PM – 5:05 PM ET
30min
Break + Brand Bodega
Location: Discovery Lounge
5:05 PM – 5:35 PM ET
30min
Panel: Driving Ecommerce Growth with Full-Funnel Marketing and Measurement
Location: Main Stage
This panel will explore challenges in implementing full-funnel marketing strategies, focusing on measuring ROI and attribution. It will discuss leveraging various marketing channels, AI’s role in customer acquisition and how brand marketing is key for feeding top of funnel strategies. Retailers will gain insights on how to test into new marketing programs and effectively measuring marketing ROI across the entire funnel.
Billy May
CEO, Brooklinen
Doug Jensen
SVP Go-to-Market Analytics & Activation and Learning Center of Excellence, Estée Lauder Companies
Emily Hickey
Co-Founder & CEO, Chief Detective
A.J. Ghergich
Global VP Consulting, Botify
Renee Halvorsen
CMO, Marine Layer
5:40 PM – 6:10 PM ET
30min
Keynote: Unlocking Growth Potential: How to Win CFOs Over to Marketing and Ecommerce Investments
Location: Main Stage
To secure investment for marketing and technology projects, it’s essential to articulate ROI in financial metrics that resonate with CFOs. Gain firsthand knowledge on how to align proposals with financial objectives, quantify potential returns and effectively communicate the value proposition to secure buy-in from CFOs and drive growth initiatives forward. This session offers practical strategies for marketers and ecommerce professionals to speak the language of finance and effectively engage CFOs in the decision-making process
Alex Goldelman
CFO, Uniqlo
Susan Weisel
CFO, Brooklinen
Alex Brocklehurst
SVP & CFO, Coach
Emily Culp
Chief Brand & Strategy Officer, BodyHealth
6:00 PM – 6:45 PM ET
45min
Exhibit Hall Drinks
Location: Discovery Lounge
7:00 PM – 9:00 PM ET
2hr
Registration / Discovery Lounge Opens
8:00 AM – 9:00 AM ET
1hr
Networking Breakfast – All Attendees
Location: Discovery Lounge
8:00 AM – 8:50 AM ET
50min
Content Breakfast: Personalizing Not Just for the Moment But for the Entire Customer Journey – Easier Said than Done!
Location: Track D
Meyar Sheik
Global President, Insider
Venkat Gopalan
CDO & CTO, Belcorp
8:00 AM – 8:50 AM ET
50min
Content Breakfast: Three Impacts of AI That Will Last — and How to Succeed with Each
Location: Track C
Christian Ward
Chief Data Officer, Yext
9:00 AM – 9:10 AM ET
10min
Opening Remarks
Location: Main Stage
9:10 AM – 9:30 AM ET
20min
Opening Keynote: Crafting Organizational Design for Accelerated Digital Transformation
Location: Main Stage
“Organization design eats strategy for breakfast,” was likely said by someone who leveraged an organization to accomplish ambitious goals that few believed were possible. In this fireside chat, veteran retail analyst Sucharita Kodali of Forrester Research sits down with Rick Lockton, SVP eCommerce Digital & Master Data at Tractor Supply. Lockton will share how organizational design impacts digital transformation at Tractor Supply. They’ll discuss processes and share best practices and land mines to avoid.
Rick Lockton
SVP eCommerce Omnichannel & Master Data, Tractor Supply
Sucharita Kodali
Vice President and Principal Analyst, Forrester
9:35 AM – 10:05 AM ET
30min
Panel: Designing Loyalty Experiences that Cultivate Customer Devotion
Location: Main Stage
Loyalty is more than a loyalty program. That is the central theme behind this discussion, which will delve into the strategies brands can use to keep profitable customers coming back and telling their friends and family how much they love your brand. What kind of technology and resources are required to do this right? How do you benchmark loyalty and get started with a plan to improve over time? A panel of loyalty experts will cover loyalty from all angles, including loyalty programs, loyalty cards and a lot more.
Angela Clark
VP of Digital Studio, Patagonia
Nadina Guglielmetti
Chief Customer Officer, Vitamin Shoppe
Derek Yarbrough
Frmr Chief Marketing Officer, J.Crew
Jessica Dennis-Capiraso
SVP of Marketing, Victoria’s Secret
Jon Mandell
Frmr Chief Customer and Marketing Officer, Cooper’s Hawk
10:05 AM – 10:35 AM ET
30min
Break + Brand Bodega
Location: Discovery Lounge
10:35 AM – 10:55 AM ET
20min
Keynote: Mastering Identity and Performance Marketing: The Power of Retargeting With Owned Channels
Location: Main Stage
A dynamic fireside chat with Elizabeth Pilkington, VP of eCommerce at J McLaughlin that dives into the evolving landscape of identity and performance marketing, and the strategic role of retargeting through owned channels. As third-party cookies become a relic of the past, this session explores innovative approaches to customer identification and the importance of first-party data in crafting personalized marketing campaigns. Learn how to leverage owned channels, such as email and SMS, to retarget high-intent users effectively, drive conversions and foster brand loyalty. This session will provide actionable insights on how to navigate the challenges and opportunities in a cookie-less world, ensuring marketing efforts yield the highest ROI.
Elizabeth Pilkington
VP of eCommerce, J McLaughlin
Jack Riker
VP of Revenue, Wunderkind
11:00 AM – 11:30 AM ET
30min
Panel: Unveiling Innovative Strategies for New Customer Growth in 2024
Location: Main Stage
New customers are the lifeblood and source of growth for every brand. But where do you cost-effectively find new customers? This panel of growth marketers will explore the latest ideas and thinking in new customer acquisition. They will discuss what emerging trends and technological advancements will play a pivotal role in attracting new customers in 2024 and how businesses can leverage these to stay ahead of the curve in an increasingly competitive market.
Linh Calhoun
Chief Marketing Officer, Replacements, Ltd.
Deanna Bershad
Director of Performance Marketing, Chewy
Marc Mathies
Senior Vice President of Data Technology, Vericast
Sheryl Goldstein
Chief Growth Officer, IAB
11:30 AM – 12:15 PM ET
45min
Roundtables (Multiple Topics)
Location: Track C
11:30 AM – 12:15 PM ET
45min
The Z Suite on Brand Values
Location: Track D
In this interactive session from BCG’s The Z Suite, a panel of Gen Zers share how they shop, their brand preferences, customer experience likes and dislikes and more. Wondering what motivates or irritates Gen Zers? Find out directly from the source during this session, where you can ask questions directly to the panel. Make sure to arrive early, as this has been standing room only for the past two years.
Ella Ramirez
Z Suite Member,
Angelina Aileen
Z Suite Member,
Fay Shuai
Z Suite Member,
Jessica Binns
Editorial Director, Berns Communications Group
12:15 PM – 1:30 PM ET
1hr 15min
Networking Lunch
Location: Discovery Lounge
12:15 PM – 1:05 PM ET
50min
Content Lunch Workshop: Maximize Sales and Loyalty with Seamless Omnichannel Experiences
Location: Track C
In this session, our panel will discuss the loyalty strategies they use to enhance customer retention and drive repeat purchases by personalizing interactions across all touchpoints. We will also explore essential technology for scaling these strategies, highlighting how a composable commerce platform swiftly adapts to market dynamics and ensures seamless experiences, utilizing rapid fulfillment and comprehensive support to strengthen customer relationships and boost conversion rates in stores and online.
Jay Topper
Head of Strategy & Innovation, fabric
Angel Singh
VP Customer Experience | Personalization | UX, Petco
Katie Pursino
Vice President, Ecommerce + Site, J. Crew
12:15 PM – 1:05 PM ET
50min
Content Lunch Workshop: How Beyond Turned Their Post Purchase Experience into a Profitability Tool
Location: Track D
With a focus on ecommerce, Beyond — the parent company of Bed Bath & Beyond, Overstock.com and Zulilly — is leveraging new tools and technologies to enhance their customers post purchase experience and deliver meaningful improvements to profitability, loyalty, and LTV. Join us for lunch with Beyond’s Chief Customer Officer Carlisha Robinson to hear more about leveraging AI and value added services to drive customer engagement and profit.
Rohan Shah
Founder, CRO, Extend
Carlisha Robinson
Chief Customer Officer, Beyond
1:30 PM – 1:50 PM ET
20min
Keynote: Harmony in the C-Suite: Bridging the Gap Between CIOs and CMOs for Digital Success
Location: Main Stage
Strategic alignment between Retail CIOs and CMOsis key for aligning technology investments and marketing strategies. Hear how Tapestry bridges the gap between these two crucial departments to leverage digital tools and data analytics to enhance customer engagement, improve operational efficiency and drive revenue growth. These synergies enabled them to adapt quickly to changing market trends, capitalize on opportunities and maintain a competitive edge in the dynamic retail landscape, ultimately leading to improved financial performance and sustained success.
Joe Milano
SVP Digital, Tapestry
Kimberly Wallengren
Vice President Marketing, North America, Coach
Kevin Ertell
Founder / CEO / Principal Consultant, Mistere Advisory
1:55 PM – 2:15 PM ET
20min
Keynote: How a Leading MedTech & Life Science Company Unlocked Composable Commerce’s Speed, Scale and Simplicity
Location: Main Stage
Retailers recognize that composable commerce delivers numerous competitive benefits, such as creating personalized customer experiences at scale and enhanced operational agility, all while lowering costs. However, the perceived complexity of transitioning to composable commerce can make retailers hesitate to embrace this platform. In this presentation, we’ll demonstrate how Bausch & Lomb successfully transitioned to a composable commerce platform in just six months and unlocked speed, scalability and simplicity in their ecommerce experience.
Devang Modi
VP, Digital Strategy, Bausch & Lomb
Michael Scholz
VP Product & Customer Marketing, commercetools
2:15 PM – 2:55 PM ET
40min
Break + Brand Bodega
Location: Discovery Lounge
2:55 PM – 3:15 PM ET
20min
Jason Seeba
CMO, Session AI
Andrew Contillo
Enterprise Growth, Signifyd
Hani Batla
CIO, Adorama
Elizabeth Garry
VP, North American eCommerce, Pandora
Isabelle Chafkin
VP Ops and Finance, Harper Wilde
Calvin Lammers
SVP Digital and Media, Necessaire
Dan LeBlanc
CEO & Co-Founder, Daasity
Jacob Ross
CEO, Pebblepost
Ryan McClurkin
Chief Analytics Officer, JTV
3:25 PM – 3:45 PM ET
20min
Breakout Session 2
A Giant Leap Into the Cookieless Future
Dustin Rehmann
Senior Director of Marketing at Beyond Inc., Beyond Inc
Lisa Martinez Gilpin
Director, Global Partnerships, Google Chrome Privacy Sandbox
Michael Lamb
Chief Commercial Officer, RTB House
Farzana Nasser
Partner, Chameleon Collective
Speed, Strategy, Success: Unpacking Forever 21’s CRO Winning Formula
Arthur Root
Founder/CEO, Nostra
Ryan Hofmann
VP, CRM & Channel Marketing, Forever21
Aaron Zagha
CMO, Newton Living
Zach Epstein
CEO and founder, Haus
PJ Oleksak
CEO, Nuts.com
Angela Voss
CEO, Marketing Architects
3:55 PM – 4:15 PM ET
20min
Breakout Session 3
Kate Foster
Co-Founder & CEO, Outset
Jacob Rokeach
Founder & CEO, Fluency Firm
Bobby Meixner
Senior Director, Enterprise Solutions Marketing, UserTesting
Paul Meinshausen
Co-Founder & CEO, Aampe
Jim Laurain
Head of Growth, Aampe
Liz Horowitz
Founder, Sonic Strategy Consulting
Cezanne Huq
Frmr VP Growth, Hello Fresh
4:25 PM – 4:45 PM ET
20min
Breakout Session 4
Ernest Chi
Senior Director, Product Acceleration, Passage
Courtney Siegel
VP Marketing, Skeepers
Daniel Brady
CEO, Orita
Peter Buckley
CRO, Taggstar
Matt Collins
Head of Product Marketing, MNTN
4:45 PM – 5:15 PM ET
30min
Break + Brand Bodega
Location: Discovery Lounge
5:15 PM – 5:45 PM ET
30min
The CommerceNextys
Location: Main Stage
7:00 PM – 9:00 PM ET
2hr
8:00 AM – 9:00 AM ET
1hr
Networking Breakfast – All Attendees
Location: Discovery Lounge
9:00 AM – 9:05 AM ET
5min
Opening Remarks
Location: Main Stage
9:05 AM – 9:25 AM ET
20min
Opening Keynote: Fashion Forward: Walmart’s Strategy to Attract the Next Generation of Shoppers
Location: Main Stage
Join Denise Incandela, EVP Fashion at Walmart US, and Ken Pilot of Ken Pilot Ventures, as she delves into the innovative strategies behind Walmart’s fashion business as an omni retailer. From focusing on assortment and experience to changing perception and broadening reach, discover how Walmart is leading the evolution of fashion retail. Gain insights into how Walmart caters to its core customer and attracts new shoppers, like Gen Z, with on-trend styles and quality essentials while remaining focused on offering unbeatable value.
Denise Incandela
EVP, Fashion Division, Walmart US
Ken Pilot
Senior Vice President Marketing, Ken Pilot Ventures
9:30 AM – 9:50 AM ET
20min
Keynote: How Brands & Retailers Can Prepare for the Consumer Journey of 2030
Location: Main Stage
The consumer shopping journey is expected to become even more digitized by 2030, as the megatrends of GenAI, AR/VR, instant & social commerce, and hyper-personalization are fully realized. So how should brands & retailers prepare to take advantage of these trends? Having a flexible and agile commerce technology stack is the critical factor to future success, but it also needs to meet today’s business realities: profitability, responsiveness to new competitors, and a friendly user experience for your employees. ABOUT YOU, the world’s largest fashion marketplace for Gen Y&Z, is meeting these challenges though a combination of a unified commerce experience and flexible technology to bring the future shopping experience to life.
Tom Dupont
Director of Market Operations & Development, ABOUT YOU
Tobias Ring
Managing Director Commercials, Scayle
9:55 AM – 10:25 AM ET
30min
Panel: Navigating the Digital Frontier: Strategic Insights on Tech Investments
Location: 3rd Floor
Discover how top industry leaders set their strategic technology priorities to stay ahead. Delve into critical decision-making processes involving whether to build, buy or partner to achieve tech goals. Plus, gain expert insights on vetting various technology solutions to ensure alignment with business objectives and maximize ROI. This session will help business and technology leaders sharpen their approach to building a technical product roadmap.
Sree Sreedhararaj
CTO, IPSY
Lynda Pak
Divisional CIO, Global Brands and Functions, The Estée Lauder Companies
Michelle Pacynski
VP, Digital Innovation, Ulta Beauty
Zia Wigder
Chief Content Officer, EMARKETER
10:25 AM – 10:45 AM ET
20min
10:45 AM – 11:15 AM ET
30min
Innovations in Commerce: New Features From Shopify To Power Your Growth
Tanya Nam
Staff Solutions Engineer, Shopify
Neilson Flemming
Solutions Architect, Shopify
Reimagining Retail: How Brands Achieve Scalable, Personalized Customer Experiences
Brian Lastovich
Head of Deman Gen, Kustomer
Jess Cervellon
Growth and Advocady, Kustomer
Melanie Cummings
VP of Product and UX, Fabletics
The Call To Create UGC: Producing Winning Content at Scale
Jason John
CMO, 1-800-FLOWERS
Joe Yakuel
CEO, brkfst.io
11:20 AM – 11:50 AM ET
30min
Fireside Chat: Growth Strategies To Help You Prepare for the Holidays
Annie Soderstrom
VP of Digital Product, SKIMS
Emily Dawson
Enterprise Success Manager, Shopify
Mia Bali
Head of Product, Rise AI
Teju Prabhakar
CEO, Share Local Media
Navigating the Data Landscape: Strategies for Ethical Personalization and Privacy in Marketing
Hari Valiyath
Co-Founder/CBO, Pixis
Matt Gehring
CMO, Dutch Pet
11:55 AM – 12:25 PM ET
30min
Breakout Session 3
Tim Schulz
VP of Product, Commerce Cloud, Maropost
Sherry Shi
Head of Fashion Category, TikTok Shop, TikTok
12:25 PM – 1:25 PM ET
1hr
Networking Lunch with Roundtables to Go Deep on Morning Session Topics
Location: Track C
1:25 PM – 1:45 PM ET
20min
Keynote: Fashion Disrupted: SHEIN’s Journey to Become a Next-Gen Brand Leader
Location: Main Stage
With more choices than ever, consumers rely on brands to meet them where they are. SHEIN’s Head of Strategic Communications, Peter Pernot-Day, will dive into how SHEIN’s customer-first, on-demand business model won over Gen Z, their approach for building their brand in the US market and how the retailer continues to evolve to ensure it offers shoppers what they want, where and when they want.
Peter Pernot-Day
Head of Strategic Communications, US/UK, SHEIN
Oliver Chen
Managing Director – Retail, Luxury, New Platforms Sector Head, Cowen
1:45 PM – 2:00 PM ET
10min
Closing Remarks & CommerceNext Summer Getaway Giveaway Prizes
Location: Main Stage
We’re More Than a Conference. We’re a Community.
Fun Networking Activities
Yacht Rock Welcome Cruise Around New York
Party Both Nights of the Summit
Fun Discovery Lounge
Activities
VIP Dinners at Top NYC Restaurants
Product Giveaways at Brand Bodega
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