IntouchCX

In today's competitive consumer goods industry, standing out requires more than just meeting customer needs. It demands exceeding their expectations. The key to driving sales? Upselling. This powerful strategy not only boosts revenue but also transforms the entire customer experience. Through a customized training program, a leading sports retailer was able to achieve remarkable results in revenue growth. Our partner experienced a boost in average order value and marked enhancements in key performance indicators such as voice of the customer (VOC) and average handling time (AHT). Ready to dive into the full success story? Download our case study today here💡 https://lnkd.in/eUD-cYJ9

In today's saturated market, customer loyalty is the ultimate competitive advantage. To build it, brands must understand the entire customer journey—from acquisition and engagement to upselling and retention. Download our white paper to discover strategies that enhance customer loyalty and boost your brand’s retention rates. https://lnkd.in/e_p39GTg

We are excited to announce today that IntouchCX is hiring over 600 customer service positions, including team leaders and operations managers, for its Mesa, Arizona campus. “We have been part of the Mesa business community and the surrounding area for nearly a decade,” said Keith Tracy, Sr. Director of West NORAM Campus Operations. “We’re excited to be able to create this many new jobs, strengthening our relationship with the community while giving people the opportunity to work with some of the world’s premiere automotive, retail, and technology brands.” “When you join IntouchCX, you are provided exceptional opportunities to grow and develop your career with us,” said Teri Miller, EVP, Head of Global Operations Experience. “We have a tremendous track record of developing our people, and giving them the ability to achieve their career-oriented goals.” This career-centric focus has led to IntouchCX winning multiple awards with global recognition. Forbes selected IntouchCX as one of the Best Employers For Women. This recognition was preceded by Forbes naming IntouchCX as one of the Best Employers for Diversity, one of America’s Best Large Employers, and a Top Employer for New Grads. To apply for one of the many open positions in Mesa and around the globe, visit www.intouchcx.com/careers. Full Press Release: https://lnkd.in/eSJxyFtF

IntouchCX is excited and proud to support the 13th InterBPO Olympics 2024 Opening at FilOil EcoOil Center!  Join us as we come together, compete, and rally for our teams in basketball, volleyball, and badminton.  Let's showcase our spirit of camaraderie and commitment to well-being!💕💪

In the ever-evolving landscape of CX, brands constantly seek innovative ways to balance efficiency with empathy. While Generative AI has emerged as a powerful tool, it's crucial to remember that technology alone cannot fully replicate the nuances of a real connection. That’s why a human-machine teaming approach allows brands to harness the power of AI-driven insights while ensuring customers receive the authentic, personalized support they crave. Our latest blog post delves into this dynamic interplay between technology and soul. Read our newsletter below.

Fore-get work, it's tee time! 🏌️♀️ ⛳ This annual golf tournament in Winnipeg, hosted by our awesome EX team, was more than just a game; it was a chance to connect with colleagues from around the globe, share laughs, and soak up that team spirit. Because we know that a strong team (and a strong swing!) starts with well-being and camaraderie!

On a special trip to see Carlos Alcaraz prevail on the red clay, I watched Ford vs Ferrari and the iconic red folder scene. In the movie, the red folder details the racing program's status and must pass through various management levels before reaching Henry Ford II. Matt Damon’s character advises Ford to cut the layers and engage directly, removing the proverbial red tape. Reflecting on this, I felt confident that IntouchCX doesn't have these layers; we've scaled with our soul, right? Then, in typical fashion, I started worrying. My inner voice reminded me of conversations with the team saying, "we have too many layers," or clients saying, "we don't understand your layers." Meanwhile, I'm often told I shouldn't HAVE to do things like calling customers or analyzing program performance—rely on the layers, they say. So, what's the extreme of no layers? We have 30K employees in over 30 locations. Can they all report to one person? That seems impractical. The challenge is to have structure without feeling layered. As "layers, layers, layeeeeeers" echoed in my head, my thought was that you need structure and levels, but avoid "layers" as best you can. To do this, I believe you need leaders that care about and immerse themselves in what they do. They need to love the grind of being in the business, getting closer to the action as they grow, and focusing on what should be done, not what shouldn’t. IntouchCX is surrounded by such people. We make mistakes and are far from perfect, but we have a culture of action over reaction and a love for the grind. After Carlos beat Jannik Sinner in the semi-finals, he was asked about the difficult moments of the match. He said he loved the torture; and that you have to love those moments to win. This from a 21 year old. To scale with your soul, I think you must love the trenches, the grind and embrace the constant evolution of the industry.

¡Hola México! IntouchCX has officially arrived! 🚀 This expansion isn't just about growth—it's about welcoming a vibrant new community to our family. The spirit and passion of our Mexican team significantly enriches our diversity that makes us stronger together. We're excited about this significant milestone and are ready for the best chapter yet! #IntouchCXMexico

Marching proudly with our Philippines team at the Pride parade! 🤍🏳️🌈 Today and every day, we stand united for diversity, inclusivity, and equality. Together, let's create a future where everyone feels safe, supported, and celebrated!

The modern workplace is facing a significant mental health crisis, compounded by a shortage of accessible professional care.  This is impacting well-being and requires organizational intervention.  SuperpunchCare, an intelligent stress detection tool, directly tackles this challenge. By proactively engaging with users, it seeks to reduce and prevent the impacts of stress, improving long-term mental well-being.  Check out our latest infographic to learn more about this innovative AI-powered tool 👇 https://lnkd.in/gNiTnvVY