UPDATE 9/18/22 - Bonavita has returned as a restructured company selling the very same products as before so, if you like the product and want to buy, go ahead. Be aware that anyone who purchased products before the restructuring are out of luck insofar as warranty service goes. My coffee maker I review here was still within the original 2-year warranty but the "new" company refused to honor it due to that being "the previous company's problem." So I am stuck with a broken thermal carafe. I won't be buying Bonavita products in the future if that's how they treat their customers.UPDATE - 2/15/22 - Apparently Bonavita has gone out of business. Their website is down and no one answers any e-mails or warranty requests. While their coffee makers were well regarded in the coffee community, I guess they were unable to remain successful. So, if you still want one, go ahead and buy one but know the warranty will not be honored and you're not likely to get spare parts or any other service from now on. So, take my previous information below with a grain of salt.Upon receipt, I saw that the top section of the brewer was loose and did not sit flush on the top of the brewer. I checked the connection and saw a small plastic tab on the top section was broken so the top was only held on with one tab. Broken from the factory. Strike one.Instead of simply sending it back to Amazon I contacted Bonavita for warranty service and they did not initially honor my Amazon receipt but also required me to provide a photo of the brewer in my kitchen. I thought that was a bit wonky but provided the pictures and they sent a replacement top in a few days. So strike two for requiring a photo but minus half a strike for sending a replacement right away.Sadly, though the brewer generally works fine, the plastic ring on the top of the carafe has since developed cracks and they are getting big enough so that it appears the handle and ring combination will eventually break off the lower metal carafe. I have never seen this in any other coffee brewer I've had over the last 30 years. All I do is place it on the brewer, let the coffee drip into it, pour it out into my cup, rinse it and put it back on the brewer base. I definitely don't abuse it. These are probably just heat-induced stress cracks but they shouldn't be there.I contacted Bonavita TWICE now and they have not replied in two weeks to my warranty claim for service. Strike three.I doubt a replacement will last more than 16 months unless they somehow made a major design change that prevents these cracks from developing. So I'm not happy with this outcome knowing a simple replacement will probably result in the same outcome.I compare this to a couple of Mr. Coffee brewers and a Black and Decker brewer I had over the last 40 years, all of which lasted easily 12-15 years each before wearing out. And those brewers were just $20 each! I expected this $160 brewer to last a bit longer than 16 months.I'll revise this if Bonavita replies to my claim but I still expected a longer lived brewer for this price.