United States
Review of Fresh N' Lean
Food is incredible! So simple, clean, and just what the doctor ordered! Had some shipping issues, but the staff there has been so helpful in making things right.
Date of experience: February 17, 2021
Reply from Fresh N' Lean
Hi Paul! Thanks for your support & the patience! We've seen some delays recently due to the weather, but have been working non stop to resolve. We are always more than happy to help!
Review of Fresh N' Lean
Shipment was disposed. Had to call to get credit. No credit given; extra box simply sent randomly. Emailed to make sure regular shipment was delayed. It wasn't. Call multiple times; no call backs. Received 3 boxes in 12 days. No way for one person to eat this much. Had to give a box away. Emailed again; no response. Called again; no call back. Received my last box and it was missing five meals. Still waiting for someone to contact me.
Date of experience: January 27, 2021
Reply from Fresh N' Lean
Hi Paul,
I'm happy we can connect and find a way to reset the experience. I'm sorry to hear you had a tough time! I totally understand the frustration. I can confirm I have refunded you for last week's delivery you did not receive. This weekend we had a major FedEx shipping delay where they decided they were at capacity and could not take any more deliveries from us. There was no warning for this. When our shipping department was made aware, they organized a complimentary reshipment for you to be delivered by Tuesday (Wednesday latest) this week. That reshipment is currently on the way to you free of charge. (: I have also refunded you for the missing items in the following delivery. I'm so happy we can stay in touch! Please let me know if you have any other questions.
Take Care,
Irene
