Director of Banquets

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Director, Banquets, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

Why work for Fairmont Pacific Rim?

• Employee benefit card offering discounted rates in Accor worldwide
• A competitive salary, starting from $90,000.00 per annum
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Consistently offer luxury service to our clients and guests
• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed and key performance indicators achieved
• Lead and manage the banquet team, including hiring, training, scheduling, and performance evaluation.
• Ensure all functions maintain a positive visual impact; including ambiance, décor and service delivery
• Organize, plan and schedule for all functions in the banquets area of hotel
• Oversee all aspects of banquet operations, including setup, service, and breakdown of events.
• Ensure compliance with health and safety regulations, hotel policies, and industry standards.
• Address and resolve any issues or challenges that arise during event planning and execution
• Liaise with catering and sales team as required for event sales and set up
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure all financial reporting is maintained and accurate billing for each event is accurately recorded
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Conduct regular inspections and evaluations of banquet services and staff performance.
• Implement and monitor standard operating procedures (SOPs) to ensure efficiency and excellence.
• Other duties as assigned

Your experience and skills include:

• Demonstrated leadership skills to support an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.
• 2-3 years previous Banquet leadership required in luxury service environment
• Luxury five diamond operation experience preferred 
• Proven track record of managing high-profile events, including weddings, corporate functions, and galas.
• Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
• A proven team player, possessing a high degree of professionalism, energy and determination.
• Experience leading and managing a team of banquet staff, including hiring, training, scheduling, and performance management.
• Strong attention to detail and ability to plan and execute flawless events
• Ability to stay current with industry trends and incorporate innovative ideas into banquet services.
• Strong leadership skills with the ability to inspire and lead a diverse team.
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.

Your team and working environment:

• Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
• A team dedicated to providing the best accommodation guest experience
• A team with outstanding attention to detail and is dedicated to delivering unparalleled customer service

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS