Remote Customer Success Advisor
Remote Customer Success Advisor
Globe Life
Calgary, Alberta, Canada
See who Globe Life has hired for this role
Position Summary: We are looking for a dedicated Remote Customer Success Advisor to join our team. In this role, you will ensure customer satisfaction, provide exceptional service, and help customers maximize the value of our products, all while working remotely.
Key Responsibilities:
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Key Responsibilities:
- Engage with customers to understand their needs and goals
- Provide proactive support and guidance to ensure customer success
- Address customer inquiries and resolve issues promptly
- Monitor customer usage and identify opportunities for improvement
- Collaborate with internal teams to enhance customer experience
- Document customer interactions and feedback
- Previous customer service or customer success experience preferred
- Excellent communication and problem-solving skills
- Strong organizational and multitasking abilities
- Ability to work independently in a remote environment
- Proficiency with customer success software and tools
- Competitive salary with performance-based incentives
- Flexible remote work environment
- Comprehensive training and professional development
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career advancement
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Internet Publishing
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