Dejan Slokar

The latest draft of the next version of ISACA’s governance of enterprise IT framework—the COBIT 5 Framework.

The COBIT 5 Process Reference Guide incorporates and is the successor to COBIT 4.1, Val IT and Risk IT processes. It describes the:

Goals cascade
Process model
Process reference model
Detailed processes

The School Technology Services Self-Evaluation Guide is a tool for jurisdictions to self-assess and
develop their own improvement initiatives in three domains of IT management:
• IT Governance - A set of processes centred on ensuring that the expectations of IT are met
and that the risks associated with IT directions are understood and accepted or mitigated.
• IT Service Management - A set of processes centred on the effective and effi cient provision
of IT services that… Show more

The School Technology Services Self-Evaluation Guide is a tool for jurisdictions to self-assess and
develop their own improvement initiatives in three domains of IT management:
• IT Governance - A set of processes centred on ensuring that the expectations of IT are met
and that the risks associated with IT directions are understood and accepted or mitigated.
• IT Service Management - A set of processes centred on the effective and effi cient provision
of IT services that focus on the objectives of the organization.
• Information Security - A set of processes used to ensure information and systems are safe
from unauthorized access, use, disclosure, disruption, modifi cation or destruction.
The guide presents a number of high-level processes that will assist jurisdictions in determining
the current state of maturity in each of these three domains, as it has been developed in a maturity
model format. The maturity model can be thought of in much the same way as an educational
rubric, as it provides jurisdiction leadership with a clear set of criteria with which to measure their
current IT practices and provides the opportunity for refl ection and improvement. Show less

The importance of Information Technology to business performance is growing with an unprecedented rate. The enablement of business processes using information and technology solution is present in virtually every industry and business, and is poised to proliferate even further. This drives the need for business managers to have refined IT governance and management skills, as well as for IT managers to have deeper understanding of the business. Yet, we continue to see failures associated with… Show more

The importance of Information Technology to business performance is growing with an unprecedented rate. The enablement of business processes using information and technology solution is present in virtually every industry and business, and is poised to proliferate even further. This drives the need for business managers to have refined IT governance and management skills, as well as for IT managers to have deeper understanding of the business. Yet, we continue to see failures associated with major IT enabled business investments, continued lack of effective stakeholder engagement, and achievement of defined return on investment.
One of the major considerations, the impact of uncertain or poor return on IT investment, is unlikely to be limited to a single investment alone. It indicates presence of broader organizational issues, particularly in the areas of IT Value governance and management. Organizations facing this challenge are more likely to experience not only financial loss, but also suboptimal business performance and ultimately brand risks due to underperforming IT solutions.
There is a growing body of knowledge on the issue of IT Value Governance and Management. The guidance comes in many different forms, from general management frameworks to internationally accepted standards. Due to the variety of different approaches to the subject, understanding and actioning related guidance can be hard and often fails to deliver desired results.
The purpose of this paper is to provide business line managers, IT managers, and other stakeholders involved in IT Value Governance with an actionable list of broadly recognized best practices on this subject. Show less

Aimed at providing specific guidance on how to use COBIT when performing a particular role, this guide focuses on service managers, providing them a better understanding of the need for IT governance and how to apply good practices in their specific roles and responsibilities. It facilitates easier use and adoption of COBIT and ITIL concepts and approaches, and encourages integration of COBIT with ITIL.

Included are explanations on how to get started and combine COBIT and ITIL for… Show more

Aimed at providing specific guidance on how to use COBIT when performing a particular role, this guide focuses on service managers, providing them a better understanding of the need for IT governance and how to apply good practices in their specific roles and responsibilities. It facilitates easier use and adoption of COBIT and ITIL concepts and approaches, and encourages integration of COBIT with ITIL.

Included are explanations on how to get started and combine COBIT and ITIL for successful service management. Core guidance is provided in the form of a table showing:
The key activities of a service manager organized by ITIL V3 processes
The corresponding COBIT 4.1 control objectives
The corresponding ISO/IEC 20000 references
Roles and responsibilities for a generic range of role players in the various processes
COBIT User Guide for Service Managers is applicable to any service provider, whether acting as an internal IT function or as a commercial vendor. The guidance is based on good practice and the practical experiences of industry experts. The structure has been based on COBIT’s key components of key controls, goals and metrics, roles and responsibility (RACI) charts, and maturity models. It also leverages ITGI’s COBIT mapping research of COBIT 4.1 with ITIL V3. Show less