Imad Lodhi

A contact center is a central point from which customer or client contacts are managed. The purpose of a contact center is to provide an easy and convenient way for customers to reach out to a company or organization. Contact centers can offer a variety of services, such as customer service, technical support, sales, and marketing.

The goal of every business is simple: Increase Customer Satisfaction, Generate More Revenue, and Maximize Profits. Achieving this goal in today's challenging and turbulent economic conditions has become increasingly difficult. Businesses responding to competitive threats, technology changes, financial constraints, and demanding end users are under enormous pressure to implement change. The pressures are further compounded as the businesses deal with a dissatisfied and disconnected workforce… Show more

The goal of every business is simple: Increase Customer Satisfaction, Generate More Revenue, and Maximize Profits. Achieving this goal in today's challenging and turbulent economic conditions has become increasingly difficult. Businesses responding to competitive threats, technology changes, financial constraints, and demanding end users are under enormous pressure to implement change. The pressures are further compounded as the businesses deal with a dissatisfied and disconnected workforce, inadequate management and governance systems, ineffective processes, and technology & tools prone to failure. These additional pressures are resulting in significant enterprise outages impacting revenues, causing perception issues and reputational damage, employee and customer attrition, and additional spending on new technologies, consulting services, and transformational projects. As challenging as the task is to deal with the complex nature of business today and address the variety of employee and customer needs, the rise in operational issues has moved beyond a distraction to posing a great threat. The Journey to a Unified Delivery Model - A Framework for Optimizing Operational HealthChecks is designed to help you objectively evaluate your Organization’s operational performance relative to a set of baseline targets. The Operational HealthCheck takes a strategic approach to enable the Organization to review the efficiency, effectiveness, and execution of its teams at a high level, identify strengths, highlight areas of risk and opportunity, compare against world-class best practices and facilitate the shift left strategy. Show less

You want to be a leader, but you're not sure where to start. Leaders are made, not born. It's something that can be learned and developed over time with the proper guidance. The Guiding Principles of Leadership is an e-book written by a leadership expert with over 24 years of global experience. In this book, you will learn the essential qualities of a good leader, how to develop your own leadership style, and practical tips for becoming a successful leader.

It can be difficult to make the transition from manager to senior manager. You may have the potential, but that doesn't mean you'll automatically be successful in this new role. The Guiding Principles of Senior Management is an e-book written by a management expert with over 24 years of global experience. In this book, you will learn the essential qualities of a good senior manager, how to develop your own senior management style, and practical tips for becoming a successful senior manager.

Are you a first-line manager looking to take your leadership skills to the next level? Are you struggling to understand your role and navigate the challenges that come with it? Look no further! Our 7 Essential First Line Management Systems, developed by experienced Global Management Executive Imad Lodhi, can provide you with the clarity and confidence you need to succeed as a leader.