Aizan Technologies Inc

Did you know that First Call Resolution (FCR) is particularly poor in the Insurance, Energy, and Retail markets? While some sectors achieve high FCR rates, the incidence of low FCR is notably high in these three verticals. This presents a significant opportunity for improvement and innovation. Curious to learn more about FCR and why it matters? Explore the latest insights in our industry article authored by Jon Arnold. Read more: https://lnkd.in/egEB8zEp SCTC - Society of Communications Technology Consultants International, Inc.

We're thrilled to announce the release of new activities in Qtivity, our innovative in-queue entertainment platform designed to enhance your CX. Imagine getting destination ideas with "Your Travel Guide" or learning about "Unusual World Records" while on hold. Qtivity did it! We’re proud to push boundaries and continuously improve our service. Experience the difference with Qtivity. Learn more today: https://lnkd.in/grZEjVWp #Aizan #Qtivity #OnHoldExperience

Today, we reflect on one of our most enriching collaborations so far. For the past few months, Aizan has been collaborating with tech thought leader, analyst, and speaker Jon Arnold. Together, we've explored the complexities and challenges of the industry, focusing on how we can enhance customer experience. We are incredibly thankful for the insights and expertise Jon has brought to the table. We can’t wait to continue this collaboration, exploring new ideas and pushing the boundaries of what’s possible to improve CX. Thank you, Jon! - SCTC - Society of Communications Technology Consultants International, Inc.

Key to CX success? Understanding your customer metrics. And today, we’re highlighting one of the most critical contact center KPIs: First Call Resolution (FCR). FCR reflects a contact center's ability to resolve inquiries on the first call, crucial for driving positive customer experiences and loyalty. That’s why FCR is a top priority for any contact center aiming to improve CX. Yet, many contact centers struggle with FCR rates hovering around 70-75%. We believe that AI can play a role in enhancing FCR. For instance, it can provide agents with real-time insights. Join the conversation: How do you think AI could improve FCR? Share your thoughts below! Jon Arnold SCTC - Society of Communications Technology Consultants International, Inc.

Happy Independence Day to our American staff, clients and friends! 🇺🇸

Last week, we celebrated a huge milestone: our 25th anniversary. 🎉 For this special occasion, the Aizan team came together at our Toronto office. It was such a blast! We had a fantastic time connecting, sharing laughs, and enjoying a delicious lunch together. We are so grateful to our amazing team for their hard work and dedication. Here's to many more years of success and innovation! A big thank you to everyone who reached out with special wishes and gifts for our anniversary. Your kind words and support mean the world to us. #Aizan25 🎂

Wishing our Canadian clients, partners, and staff a very Happy Canada Day! 🇨🇦

Say goodbye to boring hold music and repetitive announcements. With Qtivity, callers can now engage with trivia, fun facts, reviews, and more while waiting. Experience the difference with Qtivity. Keep callers entertained with our innovative in-queue entertainment platform. Learn more today: https://lnkd.in/grZEjVWp #Qtivity #Aizan #CXSolutions #CX

No surprises: Telephony remains central to customer service, but that's just the beginning. Discover invaluable new insights into customer preferences and pain points in our industry report, authored by Jon Arnold, SCTC - Society of Communications Technology Consultants International, Inc. Discover how Qtivity serves as the essential bridge, keeping customers engaged during their hold time, ensuring a seamless transition to the moment of truth for CX: the conversation with your agents. Download our Industry Report now: https://lnkd.in/ekUndFmH #Qtivity #Aizan #CX #CXSolutions #IndustryReport

#Aizan25🎂 Since 1999, we've been leading the way in innovation. Our story from pioneering IVR solutions to introducing Qtivity showcases our dedication to continuous improvement and exceptional customer satisfaction. Thank you for being part of our journey! #Aizan #CX #CXInnovation #Celebrating25YearsofInnovation SCTC - Society of Communications Technology Consultants International, Inc.