68% of outsourced businesses faced a security incident in the past year! Our latest blog post simplifies data security regulations for your business operations. Stay secure & informed! #DataSecurity #Cybersecurity #AdvantageCommunications https://hubs.la/Q02HNDn80
Advantage Communications Inc.
Outsourcing and Offshoring Consulting
Charlottetown, PE 10,948 followers
Outsourced Customer Service Programs That Drive Profitable Growth with our "Customer Experience Centers™."
About us
With 25 years in service, we've mastered the dynamic between cost-efficiency and customer service, meaning you won't have to sacrifice one for the other. www.advantagecall.com ► Access the cost-savings and cultural alignment of Canada & the Caribbean ► Elevate Customer Satisfaction with loyal, experienced agents and technicians who are proud to represent your brand ► Leverage 20 years of BPO experience through executive consultation and proactive program management Advantage Communications is a Canadian outsourced service provider of Tech Support, IT Helpdesk and Customer Service. We provide smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand. Our contact centres are located in Eastern Canada and Jamaica to provide scalable solutions, reliable business continuity, and the best customer experience across the board. Get the coverage you need and the partnership you can rely on with our Dedicated, Shared and Hybrid service models. To Request a Quote or Learn more, call or visit us at: 1-800-296-4022 www.advantagecall.com
- Website
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http://www.advantagecall.com
External link for Advantage Communications Inc.
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Charlottetown, PE
- Type
- Privately Held
- Founded
- 1997
- Specialties
- Help Desk Support, Customer Care, Technical Support, Customer Origination, CX, Outsourcing, Trust and Safety, Content Moderation, Customer Experience, CX Strategy, AI, and Analytics
Locations
Employees at Advantage Communications Inc.
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Jean-Marc Cheong
Chief Technology Officer, CISO
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Peter Melhado
President & CEO, ICD Group Ltd
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Clive Woodrow
Chief Operating Officer at Advantage Communications Inc.
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Eric L. Jue, SSBB, Top Twenty Coach in LA, Arthur Andersen Consulting and Toyota Alum, DTM
Help organizations become best in class through strategic planning, organizational transformation, and operational excellence
Updates
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Navigating the Challenges of Data Security in BPO https://hubs.la/Q02HNxR40
Navigating the Challenges of Data Security in BPO
advantagecall.com
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Read our latest white paper! How AI and human skills can work together to transform your operations. Achieve the perfect balance between automation and human skills, optimize your business processes, and improve customer satisfaction. 📖 Read the full white paper here: https://hubs.la/Q02GYNVQ0 #Automation #Insights #AdvantageCommunications #AI #Future
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Building a Winning Contact Center Team? Think outside the box! Embrace non-traditional profiles, foster diversity & create a culture of opportunity. Look beyond resumes! Learn how non-traditional profiles & on-demand models can transform your team. 👉 More: https://hubs.la/Q02GyJk70 #AdvantageCommunications #HiringTips
Beyond Resume: Non-Traditional Hiring Profiles Delivering Excellence
advantagecall.com
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Read our latest Blog Post! Automating Quality with AI! 🔍🤖 Leverage AI tools like NLP and ASR to streamline QA, improve performance, and enhance efficiency. Choose, implement, analyze, and share insights seamlessly. Boost customer satisfaction and reduce costs. Connect with us today! #QualityAutomation #CustomerServiceExcellence #AIinQA #AdvantageCommunications https://hubs.ly/Q02BJZ7Z0
Quality Automation for Quantitative Process and Performance Improvement
advantagecall.com
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Leveraging Vendors as Strategic Partners - A Hidden Potential https://hubs.la/Q02z3yQy0
Leveraging Vendors as Strategic Partners - A Hidden Potential
advantagecall.com
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Amazing work by Julie here at ACI!!! 👏 #advantagecall #canabisindustry #letushelpyou
What a fabulous couple of days out in Vegas 🎰 meeting amazing brands and distributors at the Alternative Products Expo! The amount of passion that goes into these products, processes and distribution, I saw it first hand. I am so excited to show how ACI can support this incredibly fast growing (+47 billion dollar in 2023) industry with the front end customer support coupled with leading technology and back end process improvement to help optimize and deliver the best customer experience! What are your 2024 operational improvement objectives? Let us help! #outsourcingsolutions #ai #customerexperience #bposervices #wedoitbetter #cannabisindustry #operationalexcellence #letusdothework
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I'm excited to attend Applied Intelligence Live! Austin - where smart tech meets human innovation! Looking forward to meeting with everyone. Let's connect! #ai #cx #outsourcingservices #advantagecall Join me and the rest of the #IoT, #AI and #Quantum communities, September 20-21 at Palmer Events Center as we gain strategic insights to shape the future of innovation and pave the way for transformative advancements in technology. Will you join me at #AppliedLive? https://lnkd.in/gNPYzXTM . Applied Intelligence Live! Austinapp.ingo.me
Applied Intelligence Live! Austin
app.ingo.me
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Exploring the Powerful Intersection of Large Language Models and CX - Explore the powerful intersection of Large Language Models and CX and discover how Advantage Communications can help you enhance customer interactions. https://hubs.la/Q020B_qG0
Exploring the Powerful Intersection of Large Language Models and CX
advantagecall.com