We all spend too much time complaining at work. Why? Because it feels good, requires minimal risk, and it’s easy. When we complain about someone else, the uncomfortable feelings begin to dissipate because complaining releases our pent up energy. That’s why we say things like “I’m venting” or “I’m blowing off steam.” But complaining creates a number of dysfunctional side effects (beyond the time wasted): It creates factions, prevents or delays productive engagement, reinforces and strengthens…
