Customer success manager tips

A customer success maturity model can help you find out how developed your current customer success function is and identify which capabilities still need to be established.

Track the following 7 metrics in your small business and you will have a much better understanding of how to make your business successful and profitable.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Whether you're looking for a new challenge or need to understand who you're hiring to manage your accounts -you're in the right place. Key account

Customer-success-management: Your job, if you're a customer success manager, isn't to make friends with your client. Your primary job is to challenge them, and get them to think, in order to make them more successful.

How do you demonstrate the impact your #CustomerSuccess team is having on revenue? Here are 4️⃣ ways to maximize and communicate your team’s impact on expansion opportunities. via @strikedeck https://strikedeck.com/how-to-demonstrate-impact-in-customer-success/

How do you define Customer Success? Is it a technical or organizational initiative? Is it dimensional or multi-faceted? Here's the complete story.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Top 5 Customer Success Manager interview questions with detailed tips for both hiring managers and candidates.

7 steps to win over customers and clients