Customer service scripts

Learning how to talk to a customer, while using positive phrases, can enhance your business and better the customer experience.

12 postitive customer service phrases:

Want to skyrocket your CX? We investigate the most common power words for customer service, while also drawing attention to those which help to add value to contact centre conversations. What Are Power Words? Powerful words are words that we [&hellip.

[FREE PRINTABLE] Customer Service Workbook - Conscious Communications - Mary Shores - Sign Up to Download

A call operator is often the first impression that a customer or caller will have of your company. So they need to bring the best of your company!

Improve your team’s Skills And Abilities For Customer Service with these seven tips. Provide the best experiences to generate loyal customers, and build trust.

Does your team have the problem-solving skills to handle difficult customer situations properly? Read this roadmap to get your team on the right path.

Let’s take a closer look at what makes a good customer service resume and what you cannot afford to miss off that employers will be looking for.