Client success manager

7 steps to win over customers and clients

Top 5 Customer Success Manager interview questions with detailed tips for both hiring managers and candidates.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Technology is advancing rapidly but try as it might, it still can’t replace a human touch. And while customer success might be a company-wide discipline, it’s customer success management professionals that are leading the charge.

You've landed a new client you worked hard to convert. Congratulations—now what? Here's our 8-step client onboarding checklist to help you kick things off right.

Whether you're looking for a new challenge or need to understand who you're hiring to manage your accounts -you're in the right place. Key account

Customer-success-management: Your job, if you're a customer success manager, isn't to make friends with your client. Your primary job is to challenge them, and get them to think, in order to make them more successful.

If you want to know how to gain more business out of your existing client relationships, here's our list of top ten tips for outstanding client relationship

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.