Client experience

You’re working your tail off in your creative service-based business. Your life is all about clients: finding them (where ARE they??) , landing them (and competing on price makes your feel like you’re charging so much less than you need to if you want this biz to be sustainable) , making the ones

In this blog post, we'll explore what welcome packets are, why they matter, and how you can create a compelling one to leave a lasting impression on your clients using different tools like Canva or Dubsado.

Take a look inside my proven client onboarding process and the key components for onboarding a client as a service provider regardless of your industry that keeps you protected, keeps your client delighted, and keeps the back-and-forth email exchange to a minimum. Uh, yes, please!

The way we serve our clients creates an overall experience for them, AND it makes your life easier! Plus, a memorable client experience creates a positive association that makes it easy for your clients to go sing your praises to everyone they know. But a legendary client experience can't happen overnight—it takes intentionality to elevate your processes and systems to royalty status. On the blog, I’m sharing 3 steps you can take TODAY to elevate your client experience! | b is for bonnie…

When done right, your client experience should be designed to be strategic and help you sell your services. The process I talk about day in and day out is a strategic client experience process for interior designers and wedding planners who want their clients to enjoy a luxury experience.

Download this Premium Photo about User rate service experience on online application customer review satisfaction feedback survey concept customer can evaluate service quality leading to business reputation ranking, and discover more than 60 Million Professional Stock Photos on Freepik

Discover the 4 stages of the customer journey: from initial contact to purchase and retention. And, uncover why it's vital for your business and how to utilize it effectively.

What happens when you've written your website, you've written your work with me or a services page and somebody reaches out and you get a bite on the line to work with you? Ah, what next? Well, if that is you and you've ever wondered that before, voila. Today, I'm taking you behind the scenes

A pleasant client experience is crucial in building better relationships with future and current clients. With these tips, you can create a memorable brand, establish stronger connections, and earn raves from clients.