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Felipe Souza
Senior HR Analyst at Zim Integrated Shipping Services
ZIM Logistics is a freight forward company handling with multi-modal cargo.
The Customer Service Analyst is responsible to follow up the cargo process and dealing with operational issues, ZIM Logistics is seeking someone with customer service approach and agility mindset.
Major areas of responsibility
• Follow up multi-modal cargo process.
• Deal with operational solutions as booking requisition for example.
• Respond to inquiries, by email or phone, from clients/vendors.
• Write and present rate quotes to customers.
• Support the Customer Service Leader with operational issues.
• Update internal system data.
Nível de experiência
Júnior
Tipo de emprego
Tempo integral
Função
Atendimento ao Cliente e Cadeia de suprimentos
Setores
Transporte, armazenagem e correio
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