SMT

SMT is your global strategic partner in CX and EX transformation! We use the best experience management technologies and the best practices applied in the market so that our clients can achieve their results. Learn more: https://smttech.com.br/ #CX #EX #SMT #customerexperience #employeeexperience

📸 Wrapping up Day 2 at ClienteSA X-Summit 2024! Our team had an amazing experience. The event was fantastic, with insightful discussions highlighting how the CX market in Brazil is maturing. A common theme was the importance of aligning business objectives with CX strategy to generate value across the company. Thank you, ClienteSA, for hosting such an impactful event. Until next time! Ernani Kramer Luiz Henrique da Silva Matheus Motta Araujo #SMT #ClienteSAXSummit2024 #CustomerExperience #CX #BusinessStrategy [PT] 📸 Encerrando o segundo dia no ClienteSA X-Summit 2024! Nossa equipe teve uma experiência incrível. O evento foi fantástico, com discussões esclarecedoras destacando como o mercado de CX no Brasil está amadurecendo. Um tema comum foi a importância de alinhar os objetivos de negócios com a estratégia de CX para gerar valor em toda a empresa. Obrigado, ClienteSA, por organizar um evento tão impactante. Até a próxima! Ernani Kramer Luiz Henrique da Silva Matheus Motta Araujo #SMT #ClienteSAXSummit2024 #ExperiênciaDoCliente #CX #EstratégiaDeNegócios

📸 Kicking off ClienteSA X-Summit 2024! Our Commercial Director Ernani Kramer, Commercial Account Executive Luiz Henrique da Silva, and XM Customer Success Manager David Blanco-Fombona are here representing SMT. As your partner in the experience management journey, we are thrilled to share this moment with ClienteSA. The event is packed with panels and forums focused on delivering the best customer experience and client-centric strategies. Are you at the event? Come find us for a quick chat! #SMT #ClienteSAXSummit2024 #CustomerExperience #CX [PT] 📸 Começando o ClienteSA X-Summit 2024! Nosso Diretor Comercial Ernani Kramer, Executivo de Contas Luiz Henrique da Silva e Gerente de Sucesso do Cliente David Blanco-Fombona estão aqui representando a SMT. Como seu parceiro na jornada de gestão da experiência, temos o prazer de compartilhar este momento com a ClienteSA. O evento está repleto de painéis e fóruns focados em oferecer a melhor experiência e estratégias centradas no cliente. Você está no evento? Venha nos procurar para uma conversa rápida! #SMT #ClienteSAXSummit2024 #ExperiênciaDoCliente #CX

Last Friday, we asked if you understand the true power of data and how to transform insights into actionable strategies. Today, we're excited to reveal how SMT is at the forefront of this transformation. We are thrilled to announce that our expert David Blanco-Fombona has been invited by our client, Correios, to deliver a presentation on "MÉTRICA, PARA QUE EU QUERO". This is an internal initiative from Correios to engage their employees and partners in CX.     This invitation underscores our strong collaborative relationship with Correios and highlights the impactful work we are doing together. Metrics play a crucial role in driving success, and David will share our approach and insights on this vital topic.     Many companies have access to data but struggle to extract meaningful insights and implement action plans based on those insights. At SMT, we recognize the importance of transforming data into actionable strategies. We have the expertise to turn raw data into valuable insights that drive innovation and create tangible success for our clients. Stay tuned as we continue to push the boundaries of data management and insight generation, turning data into strategic assets for our clients. [PT]  Na última sexta-feira, perguntamos se você entende o verdadeiro poder dos dados e como transformar insights em estratégias acionáveis. Hoje, temos o prazer de revelar como a SMT está liderando essa transformação.      É com grande satisfação que anunciamos que nosso especialista David Blanco-Fombona foi convidado por nosso cliente, Correios, para fazer uma apresentação sobre “MÉTRICA, PARA QUE EU QUERO”. Essa é uma iniciativa interna dos Correios para envolver seus funcionários e parceiros na CX. Esse convite ressalta nosso forte relacionamento colaborativo com os Correios e destaca o trabalho impactante que estamos fazendo juntos. As métricas desempenham um papel crucial na condução do sucesso, e David compartilhará nossa abordagem e insights sobre esse tópico vital.      Fique atento, pois continuamos a expandir os limites do gerenciamento de dados e da geração de insights, transformando dados em ativos estratégicos para nossos clientes.     #DataAnalytics #Metrics #CustomerInsights #Innovation #CX #XM #SMT 

Do you know the Power of Data? Are you able to extract meaningful insights and create actionable plans from them? Many companies are strategically harnessing their data to drive innovation and success. They understand that transforming information into actionable insights is crucial for staying ahead in today's competitive landscape. Stay tuned to find out who is leading the way in Customer Experience (CX) transformation. [PT] Você conhece o poder dos dados? Você é capaz de extrair insights significativos e criar planos acionáveis a partir deles? Muitas empresas estão utilizando estrategicamente seus dados para impulsionar a inovação e o sucesso. Elas entendem que transformar informações em insights acionáveis é fundamental para se manter à frente no cenário competitivo atual. Fique atento para descobrir quem está liderando o caminho da transformação da Experiência do Cliente (CX). #DataAnalytics #CustomerExperience #Innovation #Insights #CX #XM #SMT

What an incredible achievement, Portobello Grupo! Congratulations on receiving the "Voice of Customer and Insights" award at the Customer Centricity World Series Awards 2024, held in Dubai. 🎉🏆 As partners of Portobello, it's inspiring to see the team's commitment to putting the customer at the center of all decisions and initiatives. Congratulations to everyone involved for this significant achievement! Maria Carolina Mendes Garcia and Laura Sica, CCXP, we appreciate your trust and partnership! 👏🌟 #PortobelloShop #CustomerCentricity #Retail #PortobelloGroup #SMT #CX [PT] Que conquista incrível, Portobello Grupo! Parabéns por receber o prêmio de "Voz de Cliente e Insights" no Customer Centricity World Series Awards 2024, realizado em Dubai. 🎉🏆 Como parceiros da Portobello, é inspirador ver o compromisso do time em colocar o cliente no centro de todas as decisões e iniciativas. Parabéns a todos os envolvidos por esta conquista significativa! Maria Carolina Mendes Garcia e Laura Sica, CCXP, agradecemos a confiança e parceria! 👏🌟 #PortobelloShop #CustomerCentricity #Varejo #PortobelloGrupo #SMT #CX

Throwback to the incredible moments of Day 2 at Qualtrics X4 Summit! From the inspiring presentation by Michelle Obama to valuable connections with industry leaders like Antonio Forte, Qualtrics Partner's Director, and Márcio Eduardo Buck from Natura - our valued client. And to cap off the night in style, a thrilling performance by the Backstreet Boys! 🌟 #QualtricsX4 #SMT #CX #EX #XM #CustomerExperience

Recapping Day 1 at #QualtricsX4! From the kickoff with Zic Serafin, Qualtrics CEO, emphasizing the power of experience management in building authentic connections, to insightful guest speakers, latest XM innovations fueled by Qualtrics AI, and engaging with top minds in LATAM Partnerships alongside Vitor Rodrigues Simao. Stay tuned for more highlights from Day 2! #SMT #ExperienceManagement #Innovation #QualtricsX4 #X4Summit #CX #EX

Hello from Salt Lake City! 🏔️ We are thrilled to be here for the Qualtrics X4 Summit, where we'll be diving deep into the latest trends in Experience Management (XM). Over the next two days, we'll be immersed in learning, networking, and uncovering insights that will shape the future of #CX and #EX. Join us as we share key moments from the event! Marcelo Costa Rafaela Marzano #QualtricsX4 #X4Summit #SMT #Innovation #SaltLakeCity

Only one week left until the Qualtrics X4 Summit in Salt Lake City kicks off! Our CEO Marcelo Costa and Practice Lead Rafaela Marzano will be among the attendees, eager to connect and engage with fellow industry leaders. This event presents a prime opportunity for networking, knowledge sharing, and forging new partnerships. Whether you're interested in exploring innovative solutions, discussing industry trends, or simply connecting with like-minded professionals, we invite you to reach out and schedule a meeting with our team. Let's seize this opportunity to connect, collaborate, and drive positive change together! See you at #QualtricsX4! #X4Summit #SaltLakeCity #SMT #CX #EX #XM