Afiniti

In 2023, we launched our first ever global recognition program centered around our company values. The program, ‘Values All Stars’ enables employees to nominate their teammates and colleagues across the globe for outstanding work and for having unwavering commitment to our values – Think Big, Build Trust, Be Open, Work Smart, and Spread Joy. We are thrilled to announce our winners, they deserve to be celebrated with our extended network. Congratulations to the following employees: Huseyin Gultekin - Service Group Leader II, GSD, Engineering Beste Öztamur – Associate Director, Operational Excellence Syed Meran Arshad – Expert Software Engineer, GSD, SID Hasan Hüseyin Ali Gul – Expert SDET Engineer, GSD, Engineering Muhammad Nawaz  – Sr. Database Architect, GSD, Global Delivery These individuals truly made an impact to our business and we cannot wait to see what they do next. Congratulations again Values All Stars!

A summary video of our 3 days at CCW last week. Great conversations with clients and prospects.

Thanks to everyone who attended our CCW session last week with Orlando and Jonathan to hear about how Caesars are always looking to improve the experience for their guests and also their internal teams. "When we are having Afiniti use their AI routing to route the call, we are seeing an uplift in our conversions and an uplift in conversions is an increase of revenue" It was a great interactive session with lots of smart questions from the audience #CCW

Join us at CCW Vegas on Wednesday to hear from our Chief Customer Officer Orlando Hampton and Caesar's Vice President of Teleservices Support Operations Jonathan Arnold on how Caesar's went “All In” on CX AI Optimization to Unlock Revenue and Personalize Customer Experiences Time: 1.45pm, Wednesday 5th of June Location: Caesar's Forum, Forum D Details: https://lnkd.in/euamBE2j

CCW Vegas is just around the corner and we will be there at booth 307. You have the chance to get a complimentary ticket by filling out this form: https://lnkd.in/eUEH77gS We’re eager to hear about your challenges and discuss how our eXperienceAI product suite can help. We'll also share insights from our 18 years of experience in the contact center industry. Looking forward to seeing you there!

Following yesterday's product news, as reported by Business Wire this morning and also on our own website, we are announcing that Afiniti eXperienceAI is natively integrated within Avaya’s new AXP Private Cloud – Extended Scale. It unlocks untapped business value, resulting in improvements in revenue generation, retention rates, average handle time, customer sentiment, first call resolution, and more. "With Afiniti eXperienceAI, AXP customers will now have the ability to easily enable AI optimization atop their existing Avaya routing strategies" Ben Evans, Chief Partnerships Officer at Afiniti. "By integrating Afiniti eXperienceAI we can continue to deliver on the promise of ‘innovation without disruption’ for Avaya customers" Eric Rossman, VP of Strategic Alliances and Partnerships at Avaya The full article is available on our website here: https://lnkd.in/eYxw92Ga and on Business Wire here: https://lnkd.in/eB7KynrM

🚀 Big News Alert! Unveiling eXperienceAI 🚀 We're thrilled to introduce our new product set: eXperienceAI by Afiniti. Say hello to a whole new era of possibilities for businesses of all sizes within the contact center domain! Dive into our diverse product lineup, featuring three tiers tailored to meet your needs, whether you prefer self serve or a fully managed service: - eXperienceAI: Transform your contact center effortlessly with our user-friendly, no-code solution, leveraging data-driven insights to optimise on service metrics. - eXperienceAI+: Take your customer experience to new heights with advanced AI capabilities, streamlined data preparation, performance monitoring and optimization strategies designed to drive revenue growth. - eXperienceAI Elite: Indulge in the ultimate CX customization with our premier managed service offering. Experience bespoke AI solutions, multi-channel optimization, and empathetic interactions that set the gold standard for customer experience excellence. Go to https://lnkd.in/e2E3sptc to find out more. Afiniti is CX AI, exciting times ahead!

Hear from Afiniti at Avaya Engage! Our chief data officer Caroline O'Brien and our VP of product Theresa Gebert will be talking at Avaya Engage next week about how you can unlock revenue and personalise customer experience: - Gain insights into how AI-powered solutions can maximize revenue while minimizing cost - Hear about real-world examples of businesses using our solutions to improve customer loyalty and drive growth - Learn how to implement advanced AI in your current Avaya system without migrating to the cloud Join us in Denver on Wednesday May 15th from 3-4pm! #AvayaENGAGE

Afiniti is a proud sponsor of the WICT Signature Luncheon event which is on today. Afiniti will join other industry members to celebrate gender diversity in media around the world. We know that gender diversity brings greater variety in ideas which in turns drives more innovation. We also know that greater diversity drives greater results. The Signature Luncheon is The WICT Network’s key gender diversity and inclusion platform. Each year, they showcase thought leaders from both inside and outside the industry to highlight the business case for gender diversity in the media and around the world. We are proud to be part of this. https://lnkd.in/eWPFh_BH

Afiniti has been recognized as a Bronze winner in the 18th annual Stevie® Awards for Sales & Customer Service thanks to the great partnership we have with LivePerson.   The 2024 competition received more than 2,300 nominations in 51 nations. It’s an honour to join the list of prestigious #StevieAward winners! Customers are at the core of what we do and we look forward to continuing our innovation journey and making moments of human connection more valuable. #CXAI