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A great tool for client assistance
What do you like best about the product?
Zendesk is an excellent tool for client support, offering a user-friendly platform that is easy to master with regular use. Its appealing design not only attracts users but also enhances their experience. With a wide array of features, Zendesk stands out as a top choice for delivering exceptional customer support.
What do you dislike about the product?
The only thing I dislike about Zendesk Support Suite is the various useless tabs that are rarely used.
What problems is the product solving and how is that benefiting you?
For the past 2 years, I've been using Zendesk Support Suite for managing chats and emails, and it has significantly streamlined my workflow. The platform is user-friendly and enables me to address concerns efficiently, making my work much faster and more manageable.
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Great Ticket Managing System
What do you like best about the product?
Ease of use, implamentation and integration with a great variety of possibilities
What do you dislike about the product?
The explore module takes a long time to migrate data from support
What problems is the product solving and how is that benefiting you?
It integrates our internal and external services softwares in order to better show the whole context of our clients
Simplifying the support working process.
What do you like best about the product?
I would literally like to say that I have been working over Zendesk more than 3 years and never though of switching the siute as this has helped me so well with navigations and has great features. I work in customer support and this has helped me in navigating the details, has great integrated sites for quick work.
What do you dislike about the product?
There is no such thing as I never worked on a better site than Zendesk
What problems is the product solving and how is that benefiting you?
I use this for live interaction with my sellers and buyers , the zendesk page has quick access to the entire details of the memebr reaching to me for support. Zendesk helps me quick rewsolve the concern byt providing all the details on my fingertip.
Zendesk is very helpful to assist our sellers with their concern in real time
What do you like best about the product?
Zendesk connect us with our clients to help them with their shop and to resolve the matter immediately
What do you dislike about the product?
nothing to dislike as zendesk already introduce their new feature which is more helpful
What problems is the product solving and how is that benefiting you?
Zendesk helps sellers to connect with us on real time to solve their problem and don't make them wait for long time for their issue
Bad Product, Worse Support
What do you like best about the product?
Nothing. After a year of trying to make the solution works, the only solution they had was upselling us services
What do you dislike about the product?
Almost everything. Primarily the lack of support. Even in cancelling our contract. We informed our Account Executive in March we would not be renewing in June, and our card was still charged. No way to cancel your contract in the tool despite guides in their "help center" that indicate you can. If you are a growing tech startup, avoid Zendesk AT ALL COSTS.
What problems is the product solving and how is that benefiting you?
It doesn't help us solve for anything.
Naveen's review for Zendesk
What do you like best about the product?
I really like how Zendesk Support Suite has everything you need to handle customer service smoothly. It lets you manage customer questions from email. This makes sure every customer gets a response and keeps the service consistent. Also, its easy-to-use interface and detailed analytics make it simple to keep track of how well the support team is doing and find ways to get better.
What do you dislike about the product?
Honestly, there's not much to dislike about Zendesk Support Suite since it's great for customer support. If I had to mention something, it would be that it can feel a bit overwhelming at first because of all its features. But once you get the hang of it, those features really help in managing customer interactions well.
What problems is the product solving and how is that benefiting you?
It is particularly helpful in resolving merchant queries over email. It centralizes all email communications in one place, allowing you to track and manage these interactions efficiently. This ensures that you can respond to merchants quickly and keep a consistent record of all communications, which is crucial for maintaining strong business relationships and handling any issues that arise effectively.
Zendesk honest review
What do you like best about the product?
Zendesk is a user friendly software and we used for the ticketing of the customer's to reply to there queries and the best part was if the customer is regularly asking the same query we could easily find it out.
What do you dislike about the product?
The reporting system was not so much with its features as like other products with each and every details.
What problems is the product solving and how is that benefiting you?
I was working in an e commerce platform there we used get customer queries through Zendesk and we were resolving them within the given SLA.
Excellent CX system
What do you like best about the product?
Zendesk Support is very customizable in every aspect, allowing for unique workflows for different teams across any organisation. Easy to train agents how to use and provide a dynamic customer service environment
What do you dislike about the product?
Very few downsides from my experience, the developer documentation is lacking inrelation to other areas.
What problems is the product solving and how is that benefiting you?
Emalgumating many different marketplaces and email addresses into simple and easy to use views with omnichannel routing making any customer support agents job a lot more streamlined
I Love Zendesk
What do you like best about the product?
The plethora of features and add-ons make it a great product
What do you dislike about the product?
I do not dislike anything at all about Zendesk!!!
What problems is the product solving and how is that benefiting you?
Managing MIS ticketing systems used to be a PIA
User-friendly software for customer support
What do you like best about the product?
The interface is clean and very easy to navigate, the userguide is easy to follow and the training process is less than 2 days.
What do you dislike about the product?
The omnichannel feature could be better.
What problems is the product solving and how is that benefiting you?
We get our customers billing questions and inquiries throught tickets in Zendesk
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