Paul Ferrill

Nextiva

Flexible business VoIP with a slick UI and impressive analytics

1 year, 2 months By Paul Ferrill

Vonage Business Communications

Category-leading VoIP with a long menu of features, albeit at a premium price

1 year, 8 months By Paul Ferrill

Freshdesk Contact Center

An affordable softphone for call centers and customer service operations

1 year, 10 months By Paul Ferrill

Microsoft Teams Phone

Tightly integrated VoIP for Microsoft Teams, direct from the source

2 years, 3 months By Paul Ferrill

Dialpad

AI-driven features and a slick softphone are this platform's highlights

2 years, 5 months By Wayne Rash, Paul Ferrill

Freshdesk

The gold standard for easy, customer-facing service desks

2 years, 7 months By Paul Ferrill, Daniel Brame

Zendesk for Service

Expensive, but it sports lots of slick features

2 years, 7 months By Paul Ferrill

Jira Service Management

Atlassian's Jira Service Management is a leading helpdesk contender for big IT departments.

2 years, 7 months By Paul Ferrill, Juan Martinez

ManageEngine ServiceDesk Plus

If you're an IT pro, this one is worth a look

2 years, 7 months By Paul Ferrill, Oliver Haslam

Vivantio

An ITIL heavyweight, great for enterprise-sized IT service desks

3 years By Paul Ferrill, Oliver Haslam

Gorgias

Help desk with a single mission: e-commerce

3 years By Paul Ferrill

HaloITSM

Excellent service desk for ITIL organizations

3 years By Paul Ferrill

Zoho Desk

The most full-featured help desk you can buy for the money

3 years By Paul Ferrill

Mitel MiCloud Connect

Cloud PBX with solid features and mobile-first client design

3 years, 3 months By Paul Ferrill, Rob Marvin

Azure Arc May Be the On-Prem Azure Answer for SMBs

At Microsoft Ignite 2019, Redmond announces Azure Arc, which lets SMBs not only run Azure on-premises in near-piecemeal fashion, but also lets them turn Azure's beefy management tools onto on-premises servers and Kubernetes workloads running anywhere.

4 years, 8 months By Paul Ferrill

Microsoft Windows Server 2019

Microsoft Windows Server 2019 brings a number of new capabilities plus updates and performance improvements to its server operating system. The question for most IT administrators will be whether to upgrade existing systems now or wait.

5 years By Paul Ferrill

Microsoft Azure Site Recovery

Great choice for protecting a variety of critical workloads on both Hyper-V and VMware. Pricing is competitive for basic storage plus the failover capability. Tight integration with System Center makes Azure Site Recovery a no-brainer for Windows and System Center-centric operations.

5 years, 9 months By Paul Ferrill

Practice Fusion

Practice Fusion is a patient-focused electronic medical record (EMR) application that provides solid functionality at the lowest price point in our review roundup.

5 years, 10 months By Paul Ferrill

WRS Health

WRS Health is an innovative and clinician-centered solution that improves charting accuracy, individualizes patient-care plans, and enhances reimbursements. This application is definitely a top contender in the electronic medical record (EMR) field.

5 years, 10 months By Paul Ferrill

DrChrono

DrChrono provides a well-designed user interface specifically tailored to Apple products. While this electronic health record (EHR) app does function well in a browser-only mode, it works best when you take advantage of the synergy between the different Apple devices.

5 years, 10 months By Paul Ferrill