Nicola Clement

https://www.cxnetwork.com/cx-experience/articles/cx-networks-top-influencers-to-follow-in-2023

2023: In her nearly four years at Myer, Nicola transformed the department store into an online juggernaut, which outperformed many of the country’s leading pureplay retailers in FY22. A self-described "intrapreneur’, Nicola drives change through innovation and smart use of technology. In December, she announced she was leaving Myer to attend the University of Oxford’s Executive MBA program.

“A true ‘intrapreneur,’ Nicola has led the transformation of Myer from department store to… Show more

2023: In her nearly four years at Myer, Nicola transformed the department store into an online juggernaut, which outperformed many of the country’s leading pureplay retailers in FY22. A self-described "intrapreneur’, Nicola drives change through innovation and smart use of technology. In December, she announced she was leaving Myer to attend the University of Oxford’s Executive MBA program.

“A true ‘intrapreneur,’ Nicola has led the transformation of Myer from department store to e-commerce powerhouse, showing the importance of delivering the basics brilliantly while changing our perception of a much-loved brand by delivering real growth and a better customer experience.” – Richard Thame
https://insideretail.com.au/wp-content/uploads/2023/03/Top-50-People-E-commerce-2023-report.pdf

2022: Overseeing improvements to Myer’s online checkout, loyalty program, fulfilment and returns process and general site performance, Nicola played a key role in the retailer’s remarkable online sales growth. A digital veteran with over 20 years’ experience, she is passionate about people and building a culture of innovation to drive change wherever she goes.

“Nicola did an amazing job driving some stunning commercial results while innovating in a way that really benefited the customer experience. Her contributions to the community were impressive, and she has no doubt made a real difference in people’s lives.” – Mark Baartse

https://insideretail.com.au/e-commerce/top-50-people-in-e-commerce-2022-revealed-202203 Show less

Every year Power Retail create the Top 100 Online Retailer list for Australia. When I first started with Myer in 2019, they had recently been listed as #14, so Myer has lifted 7 places during my tenure as GM Omni Experience. We were #10 in 2022.

Based on our delivery of our points plus pay initiative, where customers with Virgin Velocity, Commonwealth Bank and American Express loyalty points could redeem them on Myer.com for products

https://insideretail.com.au/business/finalists-revealed-for-inside-retails-retailer-awards-2023-202301

http://www.powerretail.com.au/news/all-star-bash-2017/

Jetstar in Singapore received first place in the Best Airline Brand in the Brand Digital Excellence Awards Singapore 2016, beating Cathay Pacific, ANA, AirAsia and Scoot.

The awards measure brand strength online, across all digital landscapes including website, SEO, user-friendliness, contactability, mobile apps, sentiment and content virality.

https://www.heardable.com/blog/corporate/brand-digital-excellence-awards-full-list-of-winners

"Having such a rounded background allows Clement to step into a business and drive positive change and growth. Though young, she is very experienced and well respected in the eCommerce world."
http://octomedia.uberflip.com/i/479047-top-50-e-commerce-master/17

Seamless Melbourne 2017
Brand consistency in an omnichannel world: How to keep your culture, look and feel, marketing and communications on brand across technologies, platforms and channels (panel)

iMedia NZ 2016
Jetstar turns 22 sites into one - Building Business Confidence Through Transformation