𝗧𝗵𝗲 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗪𝗵𝗶𝗰𝗵 𝗞𝗲𝗲𝗽 𝗨𝘀 𝗛𝗲𝗿𝗲 𝗮𝘁 𝗛𝗮𝗻𝘀𝗲𝗻 For over 20 years, longtime Service Delivery Manager, Micah Frick, has applied Hansen’s core value of ‘Focused And Committed’ with a compelling propensity. Despite reaching an age where many of his peers are beginning to consider retirement, Micah has no plans to slow down. "Everybody says I've still got the mind of a 20-year-old. My wife wants to retire in the next three or four years, but she's a different person from me. I've got to have something to do. I've got to have my hobbies and I've got to stay active." So, what makes working at Hansen Technologies worth delaying retirement for? For Micah, it comes down to two key relationships: customers and coworkers. Through Hansen, Micah says he has found a balanced environment where he can prioritise the two relationships equally. "I enjoy giving A+ customer service, and that is why our customers have been with us 20 years, on average. Customers, to me, are more than just customers. They're almost an extension of my family. It's these close-knit relationships which I would struggle to give up with retirement." "A house is only as strong as the piers underneath it. That's one of the reasons I've been around in this business division for so long. Cultivating this family dynamic is important to me because if I don't enjoy the people I work with, I'm not going to enjoy the job." When the day does come to retire, Micah looks forward to joining a worldwide motorcycle tour group that engages in tours all over the world. "I enjoy the self-reflection that I can do when I ride a motorcycle because I'm all by myself.”
Hansen Technologies
Software Development
Melbourne, Victoria 47,685 followers
Global leader in billing, customer care, data management solutions for energy, telecommunications and Pay-TV industries.
About us
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet.
- Website
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https://www.hansencx.com
External link for Hansen Technologies
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Melbourne, Victoria
- Type
- Public Company
- Founded
- 1971
- Specialties
- facilities management and IT hosting, telecommunications, CIS, Pay TV, EDI, Municipality Billing, meter data management, energy trading, energy data management, and customer care billing software (energy and utilities)
Locations
Employees at Hansen Technologies
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Larry Witty
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Marcelo Rufino Santos
Digital Transformation | M&A Integration | Management Consulting | IT Strategy & Turnaround | Business Process Improvement | Entrepreneurship | Sloan…
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Jorge Andrade
Infrastructure, Cloud and DevOps
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Alan Wray
Vice President, Software Delivery at Hansen Technologies
Updates
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The Hansen Argentina team recently celebrated Argentina's Independence Day at our office. The event was filled with traditional food and stunning office decorations, creating a festive atmosphere. It was a moment to mark the occasion with patriotic spirit and share memorable moments. Moreover, the celebration also served as a rallying point to demonstrate our support for the Argentine Football Team in the Copa America final, igniting excitement for our beloved national sport. A heartfelt thank you to everyone who participated, on-site and remotely, contributing to the event's resounding success. Albana Rende Federico Scaglione Hernan Pablo Hocsman Mariana Volevici (she/her) Federico Petris Tomás Desantadina Rocío Micol Filgueira
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At Hansen, one of our core values is ‘One United Team.’ We take immense pride in fostering strong, tight-knit team environments. Much of this success can be attributed to the leaders, managers and mentors who power these communities - people of whom our team members speak highly. Raghunath Chary Priyanka Nair Kate Skov-Christensen Angus Leiper Benjamin McDonald
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The Hansen Toronto team recently got to indulge their culinary inclinations and flex some of their cooking chops by coming together for a group cooking class, for their annual summer social. Supervised by seasoned chefs and working in groups across multiple cooking stations, the team prepared a delicious and elaborate three-course meal. Bon appétit!
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That’s another DTW for the books! If you missed us this year, not to worry, you can still reach out or book a time to meet with the team. Talk to us about the benefits of transforming your B/OSS to cloud-native architecture, AI-driven Offer Lifecycle management, monetising 5G and the digital services marketplace, and more! #DTW24 #Ignite #AI #5G https://lnkd.in/ehbKsqcn
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It’s the last day to meet with the Hansen team in Copenhagen for #DTW24. The team have been busy demoing the latest offerings for CSPs around #5G, #AI and #cloudnative technologies. Stop by booth no. 214 to ask questions and to learn more. https://lnkd.in/eX-W4MZ3
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Don't forget to check out our Catalyst if you happen to be at the 2024 edition of Digital Transformation World! More details here: https://lnkd.in/gHpmSQA6 TM Forum DTW - Ignite
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Hear Patricia Ventura, Head of Channels and Customer Engagement, Telefonica, share her feelings on this year’s Catalyst ‘AI-Driven Offer Lifecycle Management’ at #DTW24. Stop by the Innovation Zone to ask questions in person today! #Ignite https://lnkd.in/g3kGy5cm
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Today! Catch Hansen Vice President of Technology Strategy Brian Cappellani, as he participates in two industry panel discussions at #DTW24 in Copenhagen. Navigating the Challenges of Cloud Migration and App Modernisation June 19th, 2024 | 3:30 – 5:00 pm CEST | Stage B Masterclass: Component Conformance – What Does it Mean? June 19th, 2024 | 4:30 – 5:30 pm CEST | Spotlight Stage https://lnkd.in/eX4Azs7U
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AI-Driven Offer Lifecycle Management Catalyst is being presented live this week at #DTW24. sudhakar lanka Principal Engineer, Verizon, shares their excitement to continue working with the Catalyst project team on rationalising the Catalog, customer management strategies, and personalising offer content in the coming phases. Watch to hear more. #Ignite https://lnkd.in/gyvmVjrA