Compliance and Risk Consulting Group

⏰ Tick Tock - How Is Your Business Tracking Towards Compliance with CPS 230? ⏰ The clock is ticking for APRA-regulated entities to align with the new Prudential Standard CPS 230. Our latest article provides a detailed overview of key requirements, and actionable insights to ensure your business stays on track. Feel free to contact us if you require any guidance with respect to implementing CPS 230 within your business. Read more: https://lnkd.in/gM77HnW7 #CPS230 #Compliance #RiskManagement #FinancialServices #Governance

🌟 Strengthening Financial Governance in Remediation 🌟 In today's financial landscape, strong governance is crucial for stability and trust. At CRCG, we believe robust governance frameworks are the backbone of resilient financial institutions. Our latest article explores: - Core components of effective governance - Strategies to embed governance in your culture - Tips for navigating regulatory complexities Read more: https://lnkd.in/gaQx3vQ7 #Governance #FinancialServices #RiskManagement #Compliance #Remediation

🔍 Optimising Remediation Excellence: A Deep Dive 🔍 In today's fast-paced financial landscape, enhancing internal capabilities is key to effective customer remediation. Our latest article explores practical steps AFSL’s can take to develop skilled, focused remediation practitioners. Discover how strategic training and prioritisation can pave the way for improved customer satisfaction and operational excellence. 🚀 Read on to learn more! 🚀 https://lnkd.in/ghTG5GWf #Remediation #FinancialServices #OperationalExcellence #Compliance

At CRC Group, we are redefining efficiency in customer remediation. Our tailored strategies empower businesses to achieve faster resolutions, seamless compliance, and superior customer satisfaction. Whether it's financial or non-financial remediation, large or small projects, our skilled team has you covered. Check out the this article to learn more about how to transform your remediation process and enhance efficiency in customer remediation. #CustomerRemediation #Efficiency #FinancialRemediation https://lnkd.in/ehECDGfw

How can an organisation enhance data governance for better customer remediation? In this article we take a more detailed look at how Australian Financial Services Licensees can enhance data governance in the context of customer remediation. https://lnkd.in/gcvdtpxN #datagovernance #remediation #finance

Why is timely customer remediation so challenging for Australian Financial Services Licensees? In this article CRCG takes a top down view of the more common challenges and more importantly, the opportunities for improving efficiency in customer remediation. This article will be the start of a series that explores each of the opportunities in more detail. https://lnkd.in/gncJjJbf

Unexpected issues and crises are part and parcel of business. When issues arise, customer remediation comes into play and the first steps your business takes need to be tailored and effective. The latest insight from CRC Group explores the critical first steps of customer remediation. #customerremediation #customeradvocacy #compliance #asic https://lnkd.in/gHs74igm

Discover how ASIC's "Making it Right" Field Guide revolutionises customer service in the financial sector by embedding customer advocacy deeply into remediation processes, setting a new standard for business integrity and client relations. Have a read through this article written by the team at CRC Group to learn more. #remediation  #asic  #financialservices  #businessinsights https://lnkd.in/gm-HPTR7

Since the recent announcement of the $12m penalty faced by Mercer, CRC has been reflecting on the importance of taking proactive measures to remediate customers. It is clear that being proactive and remediating customers appropriately is crucial, as highlighted by ASIC's acknowledgement that the remediation program by Mercer was relevant to the assessment of the penalty and without such remediation efforts, a significantly higher penalty would have been sought. This article answers the question, when do you need to remediate customers? It delves into key areas that are vital for regulatory compliance. These encompass governance, risk management, and compliance; effective complaint handling and systemic issue management; deep trend analysis; and fostering a customer-centric culture. By embracing these principles, businesses can avoid costly mistakes, align with ASIC's guidelines, and stay ahead. For a deeper dive into these critical aspects, check out the article through the provided link. #CustomerRemediation #ASIC #FinancialServices #BusinessInsights #Mercer https://lnkd.in/eggsAtdQ

The recent Optus outage underscores the importance of effective customer remediation strategies. When over 10 million customers were left without phone and internet connection for 13 hours due to a routine software upgrade, Optus responded with a 200GB data offer, which fell short of customer expectations. At CRC, we advocate for tailored solutions that truly address customer concerns, aligning with ASIC's guidance. Our approach involves personalized remedies, transparent communication, and a comprehensive understanding of customer impact. Let CRC help you strengthen customer loyalty and trust in challenging times. Don't let a crisis diminish your customer relationships. Contact us today. Follow the link to our website to read the full article: https://lnkd.in/etuU_smU