Up Your Customer Experience Game - with Voice Assistants! Voice assistants can be a game-changer in customer experience. They offer quick, accurate answers, cutting down wait times and manual searches. Prospects and customers enjoy a personalized, chat-like experience, feeling heard and valued. Take Alinea Partners' Secret Shopper Programme, for example. Based on a scientific methodology, it assesses sales journeys, revealing how buyers experience sales offers through calls, emails, and website visits. This program has analyzed +750 sales journeys globally, providing MSPs, CSPs, SIs, telecommunications companies and distributors with insights to enhance customer experience. Want the latest Secret Shopper #CX report? Just ask in the comments and we’ll send it to you. Consider a recent sales conversation finding. The report noted the need for quicker initial responses and more detailed offer explanations to improve customer engagement. By integrating voice assistants, the company streamlined service, direct customers efficiently, and self-help options using . This leads to faster resolutions, higher satisfaction and more sales. Microsoft 365 Copilot can help integrate voice assistance into your customer journey, keeping your buying experience in top form. Have you explored the potential of voice assistance yet?
Alinea Partners
IT-Dienstleistungen und IT-Beratung
Vienna, EMEA 1.198 Follower:innen
Consistently Assessing & Transforming Sales Experiences for the biggest IT companies - & their channels.
Info
Alinea Partners (HQ: Vienna, Austria) consistently assesses and transforms customer experiences, sales journeys, and portfolios for the biggest IT/telco companies - and their channel partners - globally. We give our clients an in-depth view of the strengths and weaknesses across their entire Customer and Sales Journey and support them as they make major transitions throughout their channel from product to software, software to services, or build funnels for entirely new business models, more profit and customer stickiness. With our European team of multi-lingual go-to-market experts, we work with our clients on strategies and programs for sales enablement, channel development, and marketing. Some clients include ALSO Group, Arrow, Avnet Embedded, BASE (a KPN subsidiary), Bechtle, Convergys Corporation, Deutsche Telecom, Dell, Fujitsu Technology Solutions, IBM, Ingram Micro, Intel, Insight, KPN Internet Services, Magenta, Microsoft, Mind Meister, Motorola Solutions, NEC, Prediki, PilotLite Ventures, SaaSPlaza, Sun Microsystems, T-Systems, Tech Data, Telekom Slovenije, UPC, and Xerox.
- Website
-
http://www.alinea-partners.com
Externer Link zu Alinea Partners
- Branche
- IT-Dienstleistungen und IT-Beratung
- Größe
- 11–50 Beschäftigte
- Hauptsitz
- Vienna, EMEA
- Art
- Privatunternehmen
- Gegründet
- 2005
- Spezialgebiete
- New Business Development, Cloud Computing, Channel Development, Business Planning, Social Media, Content & Community Management, Business Consulting, Lead Generation, customer experience, Assessments, Secret Shopping, Microsoft, Azure, Channels, Partners, Sales Process, Sales Journey, Sales Readiness, Sales Enablement, Personas, Funnel Building, CX, Business development und Sales Experience Assessment
Orte
-
Primär
Wegbeschreibung
Goldeggasse
5/4
Vienna, EMEA 1040, AT
Beschäftigte von Alinea Partners
-
Olivier Poncin
My experience at the service of yours. Executive coach. Mentor for leaders. Career transition coach. Tutor.
-
Simon Clarke
Co-Founder & Director at The Lead Generation Factory
-
Franck Lesage
Head of Software Engineering & IT at DOPPL SA.
-
Balint Ladanyi
Über 30 Jahre Management-Erfahrung in den Bereichen Geschäftseffizienz und Unternehmensresilienz.
Updates
-
Have you already listened to the latest episode of 'CX in the Wild' with Dennis Wakabayashi, where our CEO and Founder Leahanne Hobson shares her insights on transforming customer experience in high tech? Link to the full podcast: https://lnkd.in/dSDv-MmG
Global Voice of CX | Customer Experience Journalist | MC and Keynote Speaker | Enterprise CX Consultant | Digital Marketing Instructor | Content Creator | B2B Influencer
Excited to bring you an insightful conversation with Leahanne Hobson on 'CX in the Wild'! Leahanne, founder of Alinea Partners, reshapes the tech landscape with innovative B2B secret shopping, impacting hundreds of companies worldwide. Dive into her strategies and journey in high tech and telecommunications, as she leads the charge in customer experience innovation. Listen to the Podcast 👉 https://lnkd.in/gMPwkA5u #TechLeadership #Innovation #CustomerExperience
-
-
Have you ever been Secret Shopped? Read our Open Line case study: https://lnkd.in/df2AVhgS
-
-
100 Days and Counting! Channel Partners! What are your customers’ risk tolerance levels? 17 October 2024 is the deadline for relevant companies to be NIS2 Compliant. Have you had the discussions and locked down your customers’ plans? Non-compliance with the EU NIS2 Directive could result in corporate and CEO financial penalties, and potential suspension from selling until compliancy is reached. Have you created a Compliancy Service for your customers that covers all areas of NIS2 (DORA for financial institutions) regulations? Cyber criminals do not care and will not wait. Need help?
-
-
Have you already registered for Microsoft Customer and Partner Solutions (MCAPS)? https://lnkd.in/e2bp-6gB
Partner Programs: Sales Readiness, Maturity, Business Outcomes, Portfolio Development & Customer Experience globally for the biggest IT companies & their channels. Founder|CEO
Time to register for Microsoft Customer and Partner Solutions (MCAPS) -- this summer’s replacement for Inspire. A full day of news and collaboration on 10 July with Microsoft and partners. Looking forward to seeing you there: https://lnkd.in/dm9ZWgwr #alineapartners #mspartner #iamcp
-
Join our Founder and CEO Leahanne Hobson at this exclusive webinar about Copilot - Best Practices and Lessons featuring a panel of industry experts Christina Chen Dugald McIntosh Daphne van Vliet 📅 24th June ➡️ Register here: https://lnkd.in/djhmuWNS
-
Are you NIS2 compliant? Contact us if you want to know more! #AlineaPartners #NIS2 #Consultancy #TrainofThought
-
Standout as a Partner Profi! Start with getting the basics right. They make an impression. ✅ Develop good communication & listening skills Eg: A software company partners with a CSP to integrate their products. The partnership’s success relies on clear communication about technical requirements, timelines, & expectations. Regular check-ins ensure alignment. ✅ Identify shared objectives Eg: An e-commerce platform partners with a logistics company to improve delivery efficiency. Both aim to enhance customer sat & reduce shipping costs. By aligning their goals they both have the same focus. ✅ Create a Joint Go-To-Market Strategy: Collaborate on a joint sales and marketing strategy that combines both partners' insights and networks. This could involve co-hosting webinars, joint trade show appearances, joint sales calls or co-authored white papers. Eg. a hardware manufacturer might team up with a software developer to showcase how their products work seamlessly together, providing a complete solution for customers. This approach requires listening to each other's market insights and aligning on messaging to ensure a unified front. Are you a Partner Profi? #AlineaPartners #Consultancy #TrainofThought
-
-
Contact us if you want to know how! So, what are you waiting for? #AlineaPartners #Innovation #Growth #TrainofThought
-
-
Our CEO and Founder Leahanne Hobson was named the first of NOAH Conference 100 most connected female leaders! Join NOAH24 in London on June 3-4: https://lnkd.in/dyJ7FMcU
Partner Programs: Sales Readiness, Maturity, Business Outcomes, Portfolio Development & Customer Experience globally for the biggest IT companies & their channels. Founder|CEO
🌟 Honored to be named the first of NOAH's 100 most connected female leaders! 🌟 NOAH Conference is a champion in fostering female leadership in the digital ecosystem. Congratulations to all the inspiring women driving change! Join NOAH24 in London on June 3-4 to celebrate these milestones and continue uplifting women in business: https://lnkd.in/dyJ7FMcU
LinkedIn
lnkd.in