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1 vote
1 answer
2k views

How to delete all information about the old device from the Google account?

A few days ago I transferred everything to a new smartphone and factory reset the old one. Even before the reset, I signed the device out of the Google account, but it still remembers it and cannot ...
yoda666's user avatar
  • 181
1 vote
0 answers
336 views

Optimizing app 1 of 1 on Android starting after GooglePlay update

I have a Lenovo Tab3 8 Tablet that had been working fine until about five-six months ago. Then I got this Optimizing app 1 of 1 message one day, when I had to restart the tablet, which basically made ...
mirquintilianus's user avatar
1 vote
0 answers
112 views

My Samsung S7 keeps getting popups saying that "Google Play Services has stopped" and restarting itself

My Samsung S7 keeps getting popups saying that Google Play Services or Knox Enrollment keeps stopping while I'm setting up my phone. It was constantly restarting beforehand, so I factory reset it, but ...
Anna Gunn's user avatar
2 votes
0 answers
255 views

Some apps (SD card ones?) not restored after factory reset of S5. What have I lost? Help!

After a factory reset of my Galaxy S5(same accounts and sim etc), some apps did not restore. I suspect it was the large ones I had moved to the SD card a while back for space reasons (I took my SD ...
thegurumonkey's user avatar
0 votes
2 answers
213 views

How to retrieve an app that's already removed from the play store before factory reset? [duplicate]

I had my phone undergo factory reset because there was some kind of malware and worms but it didn't work so I had it professionally fixed. And when I was going to re-install an app but it's already ...
ion's user avatar
  • 1
0 votes
1 answer
770 views

Can I do a factory reset without losing my pictures and apps?

Google Play won't let me download anything, search anything, or log in. It keeps giving me an error saying I have to log in. Everything but Google Play is working just fine. I want to reset my phone ...
CaceyDoesThings's user avatar
0 votes
1 answer
1k views

Can't setup phone because Google play store has stopped working

After doing a factory reset of my phone, I'm trying to set it up and going through the initial steps. After logging into my google account, the next page shows options for restoring the phone using a ...
FinDi's user avatar
  • 1
3 votes
1 answer
202 views

Mystery application called "Add Contacts"

After a factory reset there is no application present on the phone that is called Add Contacts. On such a clean unit I used Google Play Store to install Skype. I think Google Play Store requires some ...
H2ONaCl's user avatar
  • 109
0 votes
1 answer
955 views

After factory reset Market keeps crashing on Galaxy S2 on ICS

My phone was stuck in a bootloop, so I had to factory reset it. Now a new problem has arisen, which is that the Play Store is gone, and I am back at Market but it won't open and keeps crashing. Please ...
Yash Katte's user avatar
0 votes
2 answers
753 views

Paid app after phone reset missing

I have bought an app 3 months back. Recently I reset my phone to factory settings. I could not be able to find my app on google store. ( the one I bought 3 months back) Please help. Thanks
khurram's user avatar
4 votes
1 answer
2k views

How to reinstall Playstore?

Do you have any Idea to reinstall Playstore? Do I need to Flash it? Do I need to reset factory? Do I need to download apk? Can you help me? Please? Device:Cloudfone 700d tv I don't know how to ...
Arethusa's user avatar
0 votes
1 answer
2k views

Can't find some apps in Play Store while others don't work

After I factory reset my Samsung Galaxy S4, some apps were reinstalled easily, while others didn't work as they used, and some can't be found in Play Store (YouTube Downloader). All Music Downloader ...
Siddy Pratt's user avatar
0 votes
0 answers
1k views

App not compatible anymore

I recently had to factory reset my phone, a Samsung GT-S5302 with Android 2.3.6. Now I'm trying to reinstall apps from Google Play store, but one of them says "your device is not compatible with this ...
Martino's user avatar
  • 111
2 votes
6 answers
66k views

Can't login with Gmail App/Play Store on tablet; Username/Password OK on desktop web browser

I've spent the last 15 or 30 minutes trying to login to the Gmail app and the Play Store on an ASUS TF-101 tablet. During the same time, I've visited a desktop computer, logged out, re-entered the ...
jww's user avatar
  • 385
13 votes
3 answers
84k views

Prevent Google Play from reinstalling apps after factory reset

I've got multiple Android devices and have a plethora of apps. I've just done a factory reset on one in order to use it for development purposes only, however there are a couple of apps that I need ...
Chase Florell's user avatar

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