NIKO Seaside Resort Crete - MGallery

Customer review rating (ALL Rating) 4.7/5 1,167 reviews

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NIKO Seaside Resort Crete - MGallery - Image 1
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NIKO Seaside Resort Crete - MGallery - Image 3
NIKO Seaside Resort Crete - MGallery - Image 4
Akti Koundourou 20, 72100 AGIOS NIKOLAOS CRETE, Greece

Description

Hotel extras

  • Rooms and Suites of exceptional design and comfort with balcony or terrace and plunge pools

  • Located at the upper floors of the resort, the infinity pools offer prodigious views to the sea. At the heart of this setting, the Mirabello Bay, to be admired from a deckchair or a daybed.

  • Adults only property soaking in the most of a vacation experience

  • Hotel located within a few meters from the city center of Agios Nikolaos

  • Water element is all around with infinity sea views, plunge pools and two swimming pools

Our accommodation(s)

Hotel location

NIKO Seaside Resort Crete - MGallery

Akti Koundourou 20
72100 AGIOS NIKOLAOS CRETE
Greece

GPS:35.19483073, 25.71637866

Telephone
Fax +30 2841 304040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,167 reviews

TripAdvisor Rating  4.5/5  211 reviews

Certificate of excellence 2024

Well located, lovely view out to sea, but some improvements required.

Customer review rating 2.0/5

Kelly D. Families - Confirmed reviews ALL

There are lots of lovely qualities and features at this hotel but sadly I don't think I would stay again or necessarily recommend without some warnings.... The good: Lovely reception area, friendly staff, amazing view out to sea, great location for walking into Agios Nikolaos, cocktails + food good and the rooms are modern and lovely (if you get the right location). The Not so good: Some of the rooms have views of a wall, my parents and Brother were unfortunately given one of these rooms each initially, not really a great start, however give the hotel their due - they were able to move them the next day. I heard others complaining about these rooms and can't help but think the majority of customers who end up in those rooms complain. I had a plunge pool room, but the location was right above the pool bar - the balconies are made of glass, which means that there is zero privacy, I didn't feel comfortable entering the plunge pool directly in eye level view. Lovely idea but not really practical. There was also a bit of a smelly drain smell in the bathroom area which wasn't the most pleasant. I had a couple of issues in my room (lights turning on in the middle of the night, phone beeping repetitively despite no missed calls/messages) These were sorted after being reported. I didn't receive water in my room daily, no problem to go to the supermarket and by 2 litres for a Euro but you should really have water in the room in a 5* hotel! Breakfast was enjoyable but you could do with some more shade for the outside tables. The Terrible: This hotel has a real issue with lack of sunbeds, and the current policy they have in place creates a hostile and chaotic start to peoples day. The pool is closed until 8.30am each morning, they have a team member policing this. Hotel guests begin to gather, and wait to race to claim a bed, its honestly the most ridiculous method I have experienced in any hotel, let alone a 5* hotel! There were people arguing, people being pushed, it was creating a horrific start to what is meant to be a relaxing day! If people were able to turn up at any time they wanted from 8am say...it wouldn't cause this. Police the towels being on the bed for longer than 30 mins with no one on there but don't herd people up and watch chaos unfold! This ruined the experience totally and would certainly put me off ever returning!

Lots of good qualities, but much to be improved!

TripAdvisor rating 3.0/5

Kelly D TripAdvisor review

There are lots of lovely qualities and features at this hotel but sadly I don't think I would stay again or necessarily recommend without some warnings.... The good: Lovely reception area, friendly staff, amazing view out to sea, great location for walking into Agios Nikolaos, cocktails + food good and the rooms are modern and lovely (if you get the right location). The Not so good: Some of the rooms have views of a wall, my parents and Brother were unfortunately given one of these rooms each initially, not really a great start, however give the hotel their due - they were able to move them the next day. I heard others complaining about these rooms and can't help but think the majority of customers who end up in those rooms complain. I had a plunge pool room, but the location was right above the pool bar - the balconies are made of glass, which means that there is zero privacy, I didn't feel comfortable entering the plunge pool directly in eye level view. Lovely idea but not really practical. There was also a bit of a smelly drain smell in the bathroom area which wasn't the most pleasant. I had a couple of issues in my room (lights turning on in the middle of the night, phone beeping repetitively despite no missed calls/messages) These were sorted after being reported. I didn't receive water in my room daily, no problem to go to the supermarket and by 2 litres for a Euro but you should really have water in the room in a 5* hotel! Breakfast was enjoyable but you could do with some more shade for the outside tables. The Terrible: This hotel has a real issue with lack of sunbeds, and the current policy they have in place creates a hostile and chaotic start to peoples day. The pool is closed until 8.30am each morning, they have a team member policing this. Hotel guests begin to gather, and wait to race to claim a bed, its honestly the most ridiculous method I have experienced in any hotel, let alone a 5* hotel! There were people arguing, people being pushed, it was creating a horrific start to what is meant to be a relaxing day! If people were able to turn up at any time they wanted from 8am say...it wouldn't cause this. Police the towels being on the bed for longer than 30 mins with no one on there but don't herd people up and watch chaos unfold! This ruined the experience totally and would certainly put me off ever returning!

Great hotel great location great staff . Thank you Stelios

Customer review rating 4.5/5

Lynsey’ G. Couples - Confirmed reviews ALL

Really enjoyed

Dear Lynsey g., We very much appreciate your comments regarding your stay at the NIKO Seaside Resort Crete - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NIKO Seaside Team

Perfect in every way!

Customer review rating 5.0/5

Lauren G. Couples - Confirmed reviews ALL

Wow! Where to start. Me and my partner booked this as our annual relaxation holiday back in January, for July. Crete was our ideal destination and Mgallery NIKO seaside resort stood out amongst a lot of the other hotels on offer. When looking for a hotel, the 3 main things we look for are luxury, aesthetics and facilities. NIKO boasts all of these qualities and then some! On arrival we were greated with a welcome drink and a cold flannel (so refreshing and tasty!). After a smooth check in process we were escorted to our room by a lovely member of staff. After being shown around the room, guided on how to use the air con and given all of the necessary information - it was time to explore our abode for the next 8 nights. Crickets… we were speechless. Easily the best hotel room I have ever experienced/stayed in. Our room of choice was a Deluxe sea view room with plunge pool and WOW. It exceeded our expectations massively. The view was unreal, the plunge pool was extremely relaxing ( I never want to stay in a hotel without one now, this has set the standard!), the Clarins toiletries oozed luxury, the self closing blinds were chefs kiss, the maid service was on point, water being delivered every afternoon was so thoughtful, beach towels provided in the room saved faffing and the shower is very simple to work. We settled in very quickly and decided to explore the hotel on our second day (late arrival). Breakfast has something for everyone. It was organised and staff are very attentive. Stock levels were always high and a great drinks selection. Including champagne! Chicken sausages were on offer. As an individual that doesn’t eat pork, this was lovely to see, 10/10. NIKO has 2 pools, one on the 5th floor and one on the 9th floor. Both pools are infinity style pools with breathtaking views and sun loungers/2 person sun beds surrounding them. Bar staff were on hand for both pools, with a swift click of a button, drinks and snacks can be ordered to your sun lounger/2 person sun bed. Ideal! My one small criticism is the lack of sun beds around the pool. 0/7 days we were able to chill around the pool due to it being so full or people reserving the beds with a towel and then going about their day. The solution to the above would be the private beach the hotel has the offer. Just as good in my eyes! Again, bar staff on hand at a click of a button, a lifeguard on duty, THE clearest water you have ever set foot in. We bought some goggles and due to the water being so clear, you can view all of the fish swimming around your feet. It was so fun! Day 4, we rented a car. Within 10 minutes of enquiring at the hotel desk, the car was on its way to the hotel. Extremely smooth and BYRON car rentals were very informative and helpful. They came to collect the car the next morning. We paid €100 for an automatic Fiat 500 for the day. Insurance etc included. Good deal! Day 3, we had a massage. The spa receptionist did amazing at fitting us both in on the same day! We both had a 60 minute de-stress massage, I think it was called that. Absolutely perfect and very relaxing. All in all, I cannot fault this stay one bit. I was given the ultimate relaxation holiday that we all dream of. Every detail was perfect and I feel very lucky to have experienced a stay in this hotel. I will be back in the future, I’m certain. I cannot believe we got a Thankyou gift, so thoughtful and something I have never had before from a hotel. Thankyou so much for an amazing holiday.

Dear Lauren G., We very much appreciate your comments regarding your stay at the NIKO Seaside Resort Crete - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NIKO Seaside Team

Great Hotel

Customer review rating 5.0/5

David C. Friends - Confirmed reviews ALL

Hotal very good and staff brilliant.

Dear Julie C., We very much appreciate your comments regarding your stay at the NIKO Seaside Resort Crete - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NIKO Seaside Team

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Other web-users rate our hotel

  • 415 reviews 9.2/10 Location
  • 704 reviews 8.4/10 Room
  • 844 reviews 9.2/10 Service
  • 9 reviews 0/10 WiFi
  • 331 reviews 9.4/10 Breakfast
  • 284 reviews 9.4/10 Vibe
  • 275 reviews 6/10 Amenities
  • 178 reviews 8.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.