Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 4,336 reviews

Mantra on View Surfers Paradise - Image 1
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22 View Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Outdoor spa deck.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Telephone
Fax +61 7 5592 2908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,336 reviews

TripAdvisor Rating  4.0/5  4,891 reviews

What we expected for price and conditions well below

Customer review rating 0.5/5

Umesh R. Families - Confirmed reviews ALL

We booked 3 rooms for me and my family rang 2 weeks before arrival requested queen or king bedding as we were 3 couples but it was ignored without any response Arrived but was told nothing recorded and they couldn't offer us anything better bad customer service Rooms were very old style and smells horrible No one cared at all. Stayed before 3 times got better room type but this no good room or service Paid nearly $2600 for 3 rooms rubbish

Dear Umesh, Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please get in touch with property to discuss the issues, so that we can have proper resolution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

it was a good enjoyable stay

Customer review rating 4.0/5

David Families - Confirmed reviews ALL

the only problem was that we were overlooking construction

Dear David, Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.5/5

D. I. Friends - Confirmed reviews ALL

The front desk was grotty, need spray and wipe, several times a day maybe. Also need 2 chairs in room, not one.

Dear Dianne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Not ageing well

Customer review rating 2.5/5

Cgc Families - Confirmed reviews ALL

The check-in was the best part of our stay. The room felt dirty and the hotel overall needs significant maintenance. There is a lack of cafes and restaurants down the Gold Coast Highway, a lot of empty shops which is a shame.

Dear Penny, Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Staff service over phone is extremely dissatisfying.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

My experience over phone with hotel staff was unwelcoming. Very poor customer service etiquette with no sign of empathy towards potential customers.

Dear Mr Lal, Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As discussed with our Front Office manager, we will be processing back refund for you. It might take 15 to 30 business days of bank to reflect in your bank account. We will try our back to get the refund as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 2,833 reviews 8.9/10 Location
  • 4,228 reviews 5.2/10 Room
  • 2,533 reviews 7.4/10 Service
  • 177 reviews 4.4/10 WiFi
  • 1,688 reviews 3.8/10 Cleanliness
  • 1,633 reviews 3.7/10 Comfort
  • 1,136 reviews 4/10 Amenities
  • 768 reviews 6.3/10 Value

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.