Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 684 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  684 reviews

TripAdvisor Rating  4.5/5  1,581 reviews

Certificate of excellence 2024

Wonderful staff and delicious food.

TripAdvisor rating 5.0/5

jmeyer2145 TripAdvisor review

Beautiful experience. The staff was fantastic, friendly, warm, welcoming, and very helpful. The room was comfortable, the food fantastic. We ate a few times in the Cin Cin Bar which had a complete menue. The presentation of the food was beautiful...they say you taste first with your eyes and that is true here. We also ate at the Lord Delamere Terrace and the food and service was equally as good.

Dear J.M, What a pleasure to read your review and know that you had an excellent experience with us and especially that you enjoyed your meals and drinks at the beautiful Cincin bar. We are thrilled to know that you loved the beautiful ambience and the great service from our team. The team will be very excited to receive your compliments and we look forward to your return. Kind regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Great service!

TripAdvisor rating 5.0/5

Caroline W TripAdvisor review

Went for dinner at Lord Delamere restaurant with friends. The food was delicious and the ambience perfect. Isaac who was our waiter was very attentive, polite and did a good job with our meal and wine recommendation. All in all a good night made better by good service.

Dear Caroline, Thank you for your kind words about our service at Lord Delamere restaurant. We are thrilled to hear that you enjoyed the delicious food, perfect ambiance, and attentive service from the team. Your feedback is truly appreciated. We look forward to welcoming you for more memorable experiences. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Disappointing Experience at Fairmont The Norfolk

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

Recently stayed at Fairmont The Norfolk and unfortunately, the experience was far from satisfactory. Here are the issues I encountered that I feel compelled to highlight: Aging Facilities: The hotel's infrastructure is noticeably outdated. The overall ambiance and condition of the facilities are in dire need of an upgrade. Mysterious Phone Noises: The in-room telephone would emit strange noises without any apparent reason, which was both perplexing and disruptive. Non-Functional Toilet: The toilet was a major disappointment as it failed to flush properly, causing significant inconvenience during my stay. Broken Trash Bin Lid: The lid of the trash bin in the room was broken, which not only looked unappealing but also posed a potential hygiene issue. Inaccessible Hand Soap: The dispenser for the hand soap in the bathroom was not working, making it impossible to use the soap when needed. Erratic Hot Water Supply: The shower had an inconsistent supply of hot water, which was frustrating, especially after a long day. Persistent Odor: Throughout my stay, there was a persistent, unpleasant smell in the room that was difficult to ignore and significantly impacted the overall comfort of my stay. I hope these issues can be addressed promptly to improve the experience for future guests. It's a shame that such a promising location is let down by these basic shortcomings.

Dear Xin J., Thank you for sharing your feedback regarding your recent stay at Fairmont The Norfolk. We sincerely apologize for the disappointing experience you encountered during your stay with us. Please rest assured that we are addressing all the highlighted issues to enhance the overall guest experience. We appreciate your valuable input, and we are committed to ensuring that such shortcomings are rectified. Your feedback is truly concerning and highly appreciated. We promise to work on these incidents further to prevent such occurrences in the future. Please accept our apologies for the inconvenience you experienced. We look forward to welcoming you back for a more memorable experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Wonderful stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Terrific way to begin an African adventure. Hotel seemed to be an example of early British influence in Kenya. Staff was very friendly and accommodating. Enjoyed the open design and the gardens.

Dear Samuel, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found our hotel to be a terrific start to your African adventure. Your kind words about our friendly team and beautiful gardens are truly appreciated. For your next visit, we would like to invite you to join our ALL - Accor Live Limitless Program. It offers fantastic benefits such as exclusive discounts on stays, complimentary upgrades subject to availability, and personalized service tailored to your preferences. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

All of the staff was so helpful and so friendly.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

We were very satisfied with our stay. The rooms were clean and comfortable. The breakfast was amazing! The staff was very friendly and helpful.

Dear Robert, Thank you for your positive feedback! We are thrilled to hear that you enjoyed your stay with us at Fairmont the Norfolk especially in regard to the clean and comfortable rooms and an amazing breakfast. Our team is grateful for your kind words. We noticed that you are not yet a member of our loyalty program. As a member, you'll enjoy benefits such as earning points for each stay, a 10% discount off the published rate, and perks like early check-in and late check-out subject to availability. During your next visit, please feel free to ask any team member for assistance with your enrollment. We appreciate your kind words and look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team.

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Other web-users rate our hotel

  • 119 reviews 8.9/10 Location
  • 245 reviews 7.3/10 Room
  • 466 reviews 9.2/10 Service
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  • 166 reviews 8.7/10 Amenities
  • 93 reviews 9.3/10 Breakfast
  • 80 reviews 6.8/10 Cleanliness
  • 44 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.