Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,047 reviews

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Mercure Darwin Airport Resort - Image 1
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1 Sir Norman Brearley Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,047 reviews

TripAdvisor Rating  3.5/5  951 reviews

Enjoyable

Customer review rating 4.0/5

Michael A. Business - Confirmed reviews ALL

As always stay was good.

Dear Michael A., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. We are happy to hear that you enjoyed your stay with us. We grateful for your compliments on our welcoming and friendly team and constructive suggestion comment on lights and power points. Moreover, we are sorry for the inconvenience about the points, and we will contact you in a separate email about your point accreditation. Please rest assured that your feedback has been shared with the whole team to better our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Avoid staying here if you can

TripAdvisor rating 1.0/5

DTLC78 Families - TripAdvisor review

A poor experience for several reasons. No clear signage to show Mecure vs Novotel. Had to walk our family 400m with 4 x suitcases and bags through multiple gates to get to our room in the dark. Poorly lit path. Room keys didn’t work. No way to call reception. Had to walk back and rudely told there is nothing wrong with our keys, the door lock must have the issue someone will come later. Finally got into the room 20 mins after check in. Room was very outdated, fluorescent lighting, noisy, not worth $420 per night with no breakfast included. Went to check out and told I have $30 owing for breakfast when I had paid at the point of sale. Was challenged by the staff member- can you show me the receipt then? Staff at cafe rude, no fruit juice available at 11am. At no point during our stay were we greeted, welcomed, asked there was anything we needed, or thanked for staying. Staff do not seem to have basic training and no sign of managers/ supervisors present. I will not stay at an Accor property again personally or for business.

Well located although check in being further away from the units was interesting

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Arriving at 1.00am in the morning we felt that there was that the lack of lighting and signage which made locating our unit difficult

Dear William B., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. We are happy that you loved our location. Besides, we are grateful for your feedback on lighting and signage to made it easier for our guests to find directions. Please rest assured that you feedback has been shared with the Hotel management to address the issue. Thank you again for sharing your experience, and It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Convenient

Customer review rating 3.5/5

Grego Couples - Confirmed reviews ALL

Stayed 1 night prior to expected early flight home.

Dear Greg O., Thank you for providing us with your feedback about your recent stay. We appreciate your loyalty as Accor Plus members and apologize for any inconvenience caused regarding the drink vouchers. Your comments regarding the bathroom vanity and living area furnishings are duly noted, and we will address these areas for improvement. Regarding the breakfast options, we apologize if the range of cereals and other items did not meet your expectations. We are constantly looking to improve our food offerings based on guest feedback. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future to provide a better experience. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

Well located

Customer review rating 4.5/5

Craig R. Families - Confirmed reviews ALL

The hotel was very well located - within walking distance of the airport terminal and long term parking.

Dear Mr. Craig R., Thank you for your feedback on your recent stay. We are pleased to hear that you found our hotel well-located near the airport and convenient for accessing long-term parking. We appreciate your suggestion for clearer instructions on locating rooms and will review our communication to ensure it is more straightforward for future guests. It is great to know that you had a positive check-in experience and enjoyed the open spaces at our airport location. Your comments help us improve, and we look forward to welcoming you back for another enjoyable stay. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 429 reviews 9/10 Location
  • 886 reviews 5.9/10 Room
  • 678 reviews 7.1/10 Service
  • 15 reviews 4.5/10 WiFi
  • 354 reviews 9/10 Pool
  • 350 reviews 4.3/10 Comfort
  • 297 reviews 5.5/10 Cleanliness
  • 212 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.