Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,203 reviews

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Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,203 reviews

TripAdvisor Rating  4.0/5  3,896 reviews

Certificate of excellence 2024

Nice Facilties

Customer review rating 3.5/5

Raj Families - Confirmed reviews ALL

Your Hotel and Rooms area Really Nice. Hotel Location is good, and generally hotel is well maintained. Your Room Service and Housekeeping Staff are really good. Two areas that I can suggest for improvement are as follows:- - Restaurant Breakfast has to improve - currently it is very poor - Your Reception Staff has to improve in customer service

Dear Mr. Rajesh S., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. It is very glad to receive your feedback and we are very pleased to know that you had a good holiday with us. On this opportunity I also would like to apologize for any inconvenience that you experience during your stay with us. We strive to continuously improve the quality of our services, Wi-fi, and quality of our Food & Beverages to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you very much for sharing your experience, in the meantime we wish we could have a second chance to welcoming you back in our hotel. Kind Regards, Guest Experience Team

Okay

Customer review rating 3.0/5

James Families - Confirmed reviews ALL

Good friendly staff. Room was okay but a bit tired. Good beach club. Kids enjoyed the pool.

Dear Mr. James D., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Guest Experience Team

Novotel Nusa Dua - Absolutely Amazing

TripAdvisor rating 5.0/5

Keyan N TripAdvisor review

1 month ago on June 11th 24 we embarked to Bali to stay for the first time in Nusa Dua with our two kids I took the time to do some reviews on the best family friendly resorts and there we all great 5 star hotels which had kids clubs and activities and the private beach. The hotel we chose was the Novotel Nusa Dua which to us was a super 10/10 resort. Hands down we have committed to at least east come back every 1 - 2 years to stay at the Novotel Nusa Dua. The experience was seamless and location perfect and there a shuttle to our private beach which was so good. The beach alone is so relaxing and the food delish. The water and sand crystal clear. The Novotel organised our airport pickup which was so easy to sort out. When we arrived we were greeted with so much welcome & lucky enough became guest of the day woohoo! This opportunity inteoduced to to 2 of all the many amazing staff we have met who our children really connected with straight away. The amazing staff are Grace and Syaloom ❤️🙏🏼 we thank you both for always stopping what you are doing with your day to day work and give your 110% attention to our daughter who is 4 and son 2 whom really adored them both. The grounds of the hotel was perfect and easy to walk around. Pool was so inviting and the main restaurant where we had daily buffet breakfast was delicious. The kids club was also amazing. The kids met other guest and the activities from kite flying, face paint and movie time gave our kids so much fun memories. Our room was like the best, as we had an apartment style fit out with dining table, living room, sofa bed and comfy queen bed. The amenities would need a touch upgrade but it’s all about comfort and space which ticked all the boxes. Overall I will always recommend Novotel Nusa Dua for our family and friends. We had the privalllge to see the Grand Hyatt and Sofitel Hotels which were even bigger In size and stunning but we felt it lacked that connection of intimacy with the staff and really have that 1 on 1 experience of relaxation and tranquility. Thank Novotel Nusa Dua & Team we will be back again soon.

Dear Keyann2013, Thank you for sharing your delightful review. We are thrilled to hear that you enjoyed your stay at the Novotel. It's wonderful to know that you appreciated our clean facilities, delicious food, and exceptional service. We will certainly pass along your kind words to Grace and Syaloom, for her outstanding attention to making your stay wonderful. We look forward to welcoming you back for another great holiday soon! Warm Regards, Guest Experience Team

Great holiday resort

TripAdvisor rating 5.0/5

Daniel P TripAdvisor review

We stayed at the Novotel for 10 nights and these were our highlights: clean facilities, delicious food and exceptional service. A shout out to Lorensea for her particular attention to making our stay wonderful. We will definitely be back!

Dear T7741NCdanielp, Thank you for sharing your delightful review. We are thrilled to hear that you enjoyed your 10-night stay at the Novotel. It's wonderful to know that you appreciated our clean facilities, delicious food, and exceptional service. We will certainly pass along your kind words to Lorensia for her outstanding attention to making your stay wonderful. We look forward to welcoming you back for another great holiday soon! Warm Regards, Guest Experience Team

Spacoous vintage hotel

Customer review rating 4.5/5

Febbzenn Families - Confirmed reviews ALL

Hotel is vintage but offer spacious landscape with complete facilities suitable for family escape

Dear Mr. Febrianto Zenny S., We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Guest Experience Team

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Other web-users rate our hotel

  • 486 reviews 9.2/10 Location
  • 1,138 reviews 6.9/10 Room
  • 1,271 reviews 8.9/10 Service
  • 31 reviews 5.5/10 WiFi
  • 390 reviews 6.9/10 Cleanliness
  • 339 reviews 7.9/10 Breakfast
  • 81 reviews 9.9/10 Wellness Area

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