Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 2,168 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 1
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Sofitel Mauritius L'Impérial Resort & Spa - Image 3
Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,168 reviews

TripAdvisor Rating  4.5/5  4,274 reviews

Certificate of excellence 2024

Simply stunning

TripAdvisor rating 5.0/5

BackPacker815042 TripAdvisor review

Second time at the Sofitel, breakfast and dinner buffets were excellent covering a wide range of tastes. Great cocktails by Ludovic. Range of sunbeds and water sports available. Wonderful place to go for hassle free rest and recovery right on the beautiful beach.

Wonderful Staff

Customer review rating 5.0/5

Ethen R. Couples - Confirmed reviews ALL

I had a wonderful experience with Sofitel. The staff is top tier, the kitchen manager Mike was very helpful in explaining the local wines and cuisines of the day. The front desk staff was very helpful as well. They made sure this trip was very memorable in assisting change my room due to my discomfort to some of the older amenities. I wish I could remember his name in giving him the honorable mention but I do appreciate it Sir!

Dear Mr R., Thank you for your kind words following your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to learn that you had a wonderful experience with us and that our staff, especially Mike and the front desk team, contributed to making your stay memorable. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic experience. Warm regards, Paulette Tang Personal Assistant to General Manager Sofitel Mauritius L'Impérial Resort & Spa

Okay stay, not 5 star

Customer review rating 2.5/5

Ashley M. Couples - Confirmed reviews ALL

It was fine. The rooms and the property are dated and many of the restaurants were closed during our stay.

Dear Mrs H., Thank you for your feedback. We would like to apologize for any inconvenience caused by the temporary closure of some restaurants. We appreciate your comments on the room and property, and we will take them into consideration for future improvements. Best regards, Paulette Tang PA to General Manager Sofitel Mauritius L'Impérial Resort & Spa

Beautiful beach

Customer review rating 2.5/5

D S. Families - Confirmed reviews ALL

My daughter and I researched where to stay in Mauritius and having a heated adult pool certainly was a selling point for Sofitel. Unfortunately on check in we were advised that they had decided to allow children in the adult pool because the other pool was too cold for them. This was not supervised or have any restrictions on the use. Children ran around, screaming, splashing etc with limited supervision. It was very difficult to even get a bed to lay on as the families grabbed several beds per family. The staff were really lovely and helpful and the accomodation was comfortable. We ordered room service one night and was told it would be 20 min. One hour later we rang them back and they said it would be another 30 min. When it arrived one dish, the calamari, was completely cold. It clearly had been cooked a long time prior to delivery and was not edible. The other two things we had ordered were ok but not great. Even though they had several food options you were not able to buy a cake or some sweet treats for afternoon tea.

Dear Mrs S., Thank you for taking the time to share your feedback following your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We sincerely apologize for the inconvenience you experienced during your visit. We understand your concerns regarding the pool situation, and we will review our policies with our teams to ensure a more pleasant experience for all our guests. Rest assured, your comments have been shared with the relevant teams for further improvement. We are delighted to hear that you found our staff lovely and helpful, and that the accommodation was comfortable. Your kind words will be shared with the team. Regarding the room service delay and food quality issues, we deeply regret the oversight and will address this internally to prevent recurrence. Your valuable feedback will help us enhance our services for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Best regards, Paulette Tang PA to General Manager Sofitel Mauritius L'Impérial Resort & Spa

Well Located, great atmospehere and extremely helpful staff

Customer review rating 5.0/5

Nikki H. Friends - Confirmed reviews ALL

I had a brilliant holiday and was made to feel very welcome! Celebrated my birthday at your hotel and was sent a cake to my room to celebrate, The room we stayed in was nice although the view of the sea was limited - trees in way hiding the beautiful view. We did pay extra for a sea view room , so was a little disappointed. Also the room was very musty on arrival (got used to it after a few days). Apart from those 2 details - our stay with you was great

Dear Mrs H., Thank you for sharing your experience with us. We are delighted to learn that you enjoyed the location, atmosphere, and the service of our staff during your stay. We apologize for the limited sea view from your room and any disappointment it may have caused and the musty smell which we shall address to ensure a more pleasant stay for our guests in the future. Your feedback is invaluable to us, and we hope to welcome you back for another great experience. Warm regards, Paulette Tang PA to General Manager Sofitel Mauritius L'Impérial Resort & Spa

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Other web-users rate our hotel

  • 526 reviews 9/10 Location
  • 981 reviews 7.5/10 Room
  • 1,518 reviews 8.8/10 Service
  • 15 reviews 6.5/10 WiFi
  • 347 reviews 6/10 Cleanliness
  • 272 reviews 5.1/10 Value
  • 240 reviews 9.1/10 Breakfast
  • 92 reviews 5.9/10 Bar

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SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.4/5 (977 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.