Hotel Mercure Marseille Canebière

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The hotel is situated in a bustling area a short walk from the old port. The location is ideal for most of the main attractions, including the port and Le Panier as well as the main shopping streets and plentiful restaurants and café’s. The Capucins Market is situated just behind the hotel and a lot of the local businesses are Moroccan or Turkish which lends a lovely ethnic vide and liveliness to the area day and night (very different to the usual French style, this part of Marseille really feels like a very different country). The hotel building has recently been tastefully restored. Given the bustling and lively surroundings the hotel entrance is kept locked and you will need your key to access. Given the great location and exciting area why am I only giving the hotel a 1 star rating? The reason is simple. In all the years I have been travelling I have never stayed to a hotel room without a shower (even if this was only a shower over a bath). To be honest I still can’t quite believe it, especially as this was the more expensive ‘privilege room’. In what can only be described as style over function the designer decided that a freestanding bath would look nice and presumably be more Instagramable? My morning routine was reduced to the undignified and frankly unpleasant experience of crouching in the bath and trying to wash myself using the hand held hair wash attachment (there is no hook to hang this on as the bath is fully freestanding and the water would, and does, go everywhere). Most unedifying and not something you look forward to. The last thing you want in a very hot country (and Marseille is the hottest city in France) is having to take a bath every morning. There was no mention of the lack of shower on the website (which actually shows a shower so perhaps it is luck of the draw and I was just very unlucky). Aside from the substandard washing arrangements the room was well appointed although not particularly spacious (except for a very long corridor which was quite useful for storing shoes and bags). The air conditioning was reasonably efficient but never seemed to cool the room particularly quickly. The privilege rooms have a coffee machine, very small kettle and a mini bar (standard rooms get a fridge which is probably just as useful). A minor point but I ended up having to obtain a new toilet roll from reception as the roll in our bathroom dwindled to just a few remaining sheets but was never replaced. Breakfast was adequate but not exceptional, the bread always seemed a little stale (this is France so you expect amazing bread not simply okay bread). There’s a decent selection of cold meats and local cheeses along with fresh pineapple and orange. Plenty of jams, cereals, nuts and of course croissants, pain au chocolates and cakes. The hot choices of bacon, sausages, scrambled eggs, beens, mushrooms, tomatoes and even the option to boil your own egg but they never looked that appealing ( I didn’t try them so I can’t really comment).

We had a great 3 night stay at the Mercure Marseille Canebière - the location is easily accessible from the train station and metro, and has a tram stop right outside. It is also walking distance to Vieux Port and Marseille's attractions. The hotel is very modern and comfortable - rooms are on the smaller side and ours had an awkward layout due to the shape of the building (toilet was in a separate room on the opposite side to the bathroom) but otherwise the rooms are perfect for a short stay. Well insulated so you don't hear much from the street below at night. Buffet breakfast was great, however the restaurant is quite small so best to go early to beat the crowds. Many reviews mention that the hotel is in a 'sketchy' area however we didn't feel unsafe at all or experience any trouble, and besides some rough sleepers and general rubbish/dirt that you'd experience in any big city, I'm not sure what people are complaining about.

It's about 40min by taxi from the airport for the fortune of 80 euros and still one need to roll suitcases for 2 extra minutes - either that, or the taxi driver didn't want to drop us in front of the hotel... Location is really prime, right at Canebière and with a tram stop just opposite, less than 5min to the old port and with a number of shops and restaurants at walking distance. Amazingly one can't hear a pin drop despite the whole mess outdoors! The area around the hotel is just busy and lively, I never felt any sort of risk any time, and some of the reputation unfortunately has to do with ethnical prejudice. Nevertheless and like everywhere in the world nowadays, watch your belongings and behaviour. The whole staff is most attentive and friendly, they really do their best to accommodate your needs and even acknowledge the problems the hotel does have. They are the only reason why I didn't give the hotel three points only! Strangely no identification or credit card confirmation was needed upon check-in; I may appear to be the most trustworthy person in the world but that's not the case for everyone, and not only for my own safety in the house: IDs of whoever is checking in must be checked, as simple as that. They have different kinds of suites and the corner ones are compact yet functional, with one sitting room adjacent to a bedroom and separated by running door. That's better and more honest than many hotels, which don't even have that and dare to call what they have as a suite! Free space is minimal but it's all manageable in the rooms; however, the bathroom counts as a major design mistake! Despite its instagramability, it deserves zero in practicality and even offers a high risk of injuries for not having a proper shower and forcing the bathing in a slippery narrow bathtub. There are no hangers for towels nor shelves for putting toiletteries or whatever else away. The designer who dared conceive this must have his diploma cancelled! Breakfast is served in the mezzanine and offers delicious breads and jams, local honeys, hot dishes, cheeses and juices. It's all the same every single day and the presentation is not appealing, like the mushrooms looking completely burned. French cuisine is known for its delicacies and it wouldn't cost them much to introduce guests with some of them, changing the menu on a fairly regular basis. Internet works fine and even reaches the corner of the street. And housekeepers should learn to leave the key in the socket: if placed there, there must be a reason! The hotel doesn't offer any parking and unwisely doesn't have partnership with the closest one (Charles de Gaule), to grant us a better deal. It's a five-minute suitcase-rolling down the street. All that said, the feeling is that it costs way more than it should, not being at all a bad choice for your first or revisited time in Marseille.

I have stayed in many 4 star hotels and this certainly was not one. It is more like a hostel than a hotel. Staff with no customer service. Room was not as described, booked a twin but was given a tiny double. One small wardrobe with four coathangers for 2 persons staying 3 days, not even a shelf to put your clothes on. No chest of drawers. Coffee facilities had powdered milk sachets which were so ancient they didn't dissolve. Buffet breakfast was cold every morning and very poor quality. when Bain marie was empty and a request for it to be refilled we were told that that there was no more. Asked for a poached egg but was told no. We looked forward to a relaxing glass of wine before bed but the bar is closed on Saturdays and Sundays. Very noisy area but there was no double glazing. It seemed as though the hotel is run more for the benefit of the staff than customers. The area is littered with homeless, drunks and beggars and feels very unsafe to walk through in the evening. I would never return to this hotel

Im a privilege member of the accor hotels chain and I go on business trips frequently and i usually only reserve at accor. During my last stay, my luggage was opened when I was out of the room, even though i locked it before I leave with a security code. On my return my luggage was open. I mentioned this to the reception and they told me they investigated it but they can’t know who entered the room when im out and they did not take any measures and did not took this event seriously. It will be my last time to visit this hotel.