Pullman Brisbane King George Square 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.8/5 3.555 görüş

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Pullman Brisbane King George Square - Image 1
Pullman Brisbane King George Square - Image 2
Pullman Brisbane King George Square - Image 3
Pullman Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australia

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Otel ekstraları

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

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Otelin konumu

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telefon
Faks +61 7 3229 9618

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.8/5  3.555 görüş

TripAdvisor Derecesi  4.0/5  2.488 görüş

Dirty old dusty Room with no Accor benefits

Tripadvisor puanı 1.0/5

TRB L TripAdvisor onaylı yorum

I recently stayed at the Pullman King George Square in Brisbane and was highly disappointed with my experience, especially given the lack of Accor benefits and the overall condition of the hotel. My poor experience started at check-in, where I waited for 35 minutes to be acknowledged by a reception staff member. Despite seeing a busy queue, they did not add more staff to speed up the process. The hotel itself is in desperate need of maintenance. The carpets are stained, and although my room was clean, it was clear that it needed a fresh coat of paint and some general freshening up. The shower in my room was not functioning properly—there was no cold water, and the hot water was scalding and impossible to stand under. When I reported the issue, the concierge was not only disinterested but also quite rude, offering no apology for the inconvenience. I was supposed to stay for two nights, but given that the problem with the shower was not fixed, I decided to check out early. For the amount of money charged, this hotel is unacceptable, and I would not stay here again.

Dear trbl2016, Thank you for sharing your feedback with us. I am deeply sorry to hear about your disappointing experience when staying with us. Your comments are very concerning, and I apologize for the inconvenience and frustration you encountered during your stay. The long wait at check-in, the lack of Accor benefits, and the poor condition of the hotel are unacceptable. We are also very sorry to hear about the issues with the shower and the response from our concierge staff. This is not the level of service we aim to provide, and I will be addressing these issues with our team to ensure improvements are made immediately. Your feedback is invaluable to us, and we hope to have the opportunity to restore your faith in our hotel. Sincerely, Roshit Manmohan Front Office Manager

Stay somewhere else!

Tripadvisor puanı 1.0/5

Brock F TripAdvisor onaylı yorum

Stay somewhere else! Nothing in this hotel seems to function. My room was not made up from previous guest and had old food and tissue (I hope it wasn’t toilet paper) in the middle of the floor upon check-in. TV didn’t work in that room and the toilet would not stop running. Phone to reception would not ring through and also didn’t work. Was moved to a second room - TV didn’t work, moved to a third room eventually. The night manager Mr Modi was reluctant to engage and spent the time sorting out rooms in his office with staff running between the front desk and his office. No drinks vouchers supplied, pool not available and usual benefits of Accor loyalty program not honoured.

Dear brockf2013, Thank you for sharing your feedback with us, although we are deeply sorry to hear about your disappointing experience during your recent stay. Your comments are concerning to us, and we apologize for the multiple issues you encountered. It is unacceptable that your room was not properly prepared upon check-in and that you experienced cleanliness issues. We sincerely apologize for the inconvenience caused by the non-functional TV, running toilet, and phone connectivity problems in multiple rooms. These issues do not reflect the high standards of service we aim to provide. We regret any miscommunication or lack of benefits related to the Accor loyalty program during your stay. Your feedback regarding the night manager and the handling of room changes will be reviewed with our team to ensure we improve our responsiveness and guest service. Please accept our sincerest apologies for the inconveniences you experienced. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. Best regards, Roshit Manmohan - Front Office Manager

give it a miss

Tripadvisor puanı 3.0/5

skiforever11 TripAdvisor onaylı yorum

Very underwhelming Hotel, would certainly not recommend. Check in very slow, couldn't get anyone to answer the phone, tried housekeeping, concierge and operator, just rings and rings. Eventually got through and made a simple request for more cost hangers, (only 3 in the room) called 3 more times and finally 6 hours latery was delivered 6 tacky metal hangers used by dry cleaners! No robes, no slippers, certainly not 5 star. Visited the coffee shop on arrival and gave it a swerve as the attendant was so disinterested in serving us. Not looking forward to our 2nd night, such a disappointment.

Dear Julie, Thank you for sharing your candid feedback. I'm genuinely sorry to hear about the disappointing experience you had during your stay with us. It's clear that we fell short in several areas, and I apologize for the inconvenience and frustration this caused. We strive to provide prompt and attentive service, and it's disheartening to hear that we did not meet these standards during your stay. Please know that your feedback has been shared with the relevant departments to address these shortcomings and improve our services. We are committed to ensuring that future guests do not encounter the same issues. Should you choose to give us another chance in the future, we will do our utmost to provide you with a much-improved experience. Thank you for bringing these matters to our attention. Warm regards, Roshit Manmohan Front Office Manager

Was Double Charged and Left In a Lurch

Tripadvisor puanı 1.0/5

wesleytanwt İş - TripAdvisor onaylı yorum

Dear Pullman Brisbane King George Square, You left me with no choice but to leave a bad review over here and to inform potential guest of how badly service was been rendered. I certainly don't think this is how you treat a loyal paying customer who has been using Accor brands of hotel and you have definitely gave Accor a bad name. The other brands of Accor hotels were all fantastic but definitely not Pullman Brisbane King George Square. A word of advice for potential customer, once you checked out of the hotel you will be left to fend for yourself if you have issue with your billing. At the time of writing, I am still waiting for the team to reach out to me after more than 1 week despite 2 emails and 2 phone calls which the operator promised that the duty manage will send me an update through email. None. So here is my story. I had booked a stay through the ALL app with Pullman Brisbane King George Square for a stay on 25th May to 26th May and utilising my Suite Upgrade Option. In the App, I was instructed to pay on arrival as I had booked the flexible option an amount go AUD305.10 (approx SGD272.92). Red flag 1, the front desk staff was a blur and I was charged the full amount as the front desk staff did not clarify that I had utilised my Suite upgrade option. I did not realised this until the next morning and I quickly reached out to the front desk staff again and I was told that they will apply Suite Upgrade and reverse the amount of approximately AUD172 to me. Red flag2. Come 28th May, I received an SMS that I was charged the full rate reflected on the ALL app of $431.90 and during checkout on the 29th May I clarified with the front desk staff that I was charged twice and assured me that I will not be charged after she went to the back end to clarify with the duty manager as it was just a holding amount and it will be revered. Sensing something was not right, upon reaching Melbourne on the 29th evening, I called again to log a case and was assured by the operator that they will have the case check. Finally on 30th May, I checked my credit card statement again and my worst nightmare came true. The charge was no longer pending and it had went through. I quickly called the hotel and was told that the duty manager will send an email the next day and reach out to me. No call and no email. Since then I had sent another email but receive no reply at all. I hope potential customer will take note of what they will get themselves into.

Dear wesleytanwt, I want to express my sincere apologies for the frustrating experience you encountered during your recent stay. It is deeply disappointing to learn that you experienced difficulties with your billing and that our team failed to provide the level of service you rightfully expected and deserved. Your loyalty as a guest means a great deal to us, and I understand your frustration with the lack of timely resolution and communication regarding the double billing issue. Please know that this falls far short of the high standards we aim to uphold at our hotel. Once again, I apologize for the inconvenience and frustration you experienced. Your feedback is invaluable to us as we continuously strive to improve our services and guest experiences. Warm regards, Roshit Manmohan Front Office Manager Pullman Brisbane King George Square

Brisbane's Worst Hotel?

Tripadvisor puanı 1.0/5

ChildersS İş - TripAdvisor onaylı yorum

This is the worst Hotel I have stayed in in Brisbane in 40 years. I checked in and asked about my free drink as an All Accor Gold member. The receptionist directed me to the Mecure hotel 16th floor. I went there. It eas "closed due to weather". I went back to reception- the weather was fine. Sorry it is not open on Mondays and Sundays. There is no food or beverage in either hotel. The upgraded balcony room was a noisy dirty space. The bathroom is 1970s. The drapes were damaged. This is a "no go " area. Avoid at all costs.

Dear ChildersS, Thank you for sharing your feedback with us, and we sincerely apologize for the disappointing experience you had during your recent stay. It is disheartening to hear that we failed to meet your expectations and provide you with a satisfactory experience. We regret any miscommunication regarding your complimentary drink as an Accor Gold member and apologize for the inconvenience caused by the closure of the designated area at the Mercure hotel. We understand your frustration, and we will address this issue with our team to ensure that accurate information is provided to our guests in the future. Furthermore, we apologize for the condition of your upgraded balcony room and the cleanliness issues you encountered. Providing a comfortable and clean environment for our guests is a top priority, and we regret that we fell short in this aspect. Your feedback is invaluable to us, and we take your comments seriously. We will review your concerns with our team to identify areas for improvement and take necessary actions to enhance our services and facilities. We sincerely hope that you will reconsider and give us another opportunity to provide you with a more enjoyable and satisfying experience during your next visit to Brisbane. Sincerely, Roshit Manmohan Front Office Manager

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