ibis Phuket Patong 3 stars

Customer review rating (ALL Rating) 4.5/5 190 reviews

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ibis Phuket Patong - Image 1
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10 Chalermphrakiat Road, Kathu District, Patong, 83150 PHUKET, Thailand

Description

Hotel extras

  • "Patong nightlife is nearby, but not too close to be noisy

  • "Refurbished Superior Rooms & relaxing lobby atmosphere

  • "Easily reached by local transport

  • "The perfect base to explore the island's highlights

  • "Walk to Patong beach & Jung Ceylon lifestyle mall

Our accommodation(s)

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Hotel location

ibis Phuket Patong

10 Chalermphrakiat Road, Kathu District, Patong
83150 PHUKET
Thailand

GPS:7.902177, 98.299751

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

All-you-can-eat breakfast buffet There's nothing like a hearty balanced breakfast to start the day. Enjoy the ibis all you can eat buffet breakfast: hot dishes (eggs, ham, pancakes ...) or healthy food as well as pastries, coffee,tea and local specialties

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  190 reviews

TripAdvisor Rating  4.0/5  1,939 reviews

Certificate of excellence 2024

Shocking staff behavior

TripAdvisor rating 1.0/5

Chris M TripAdvisor review

I returned to the Ibis Patong Beach Hotel for a 5-night stay from June 24th to June 29th, 2024, having had a positive experience two years ago. Unfortunately, my recent visit was highly disappointing, primarily due to the unacceptable behavior of a housekeeper named Kan. Upon seeing my son with a bottle of water provided by the hotel, Kan yelled in a raised voice and was extremely rude and obnoxious in confronting him. This aggressive and unprofessional behavior was not only uncalled for but also shocking. My partner, a Thai national, had to intervene to address Kan's inappropriate conduct. I immediately reported the incident to Ou, the front reception manager, who apologized and promised to address the issue with the housekeeping manager. However, it is evident from other guests' reviews that poor service from housekeepers has been a recurring problem, suggesting a lack of effective management intervention. Despite the severity of the incident, no compensatory gesture was offered beyond a verbal apology. I would have expected management to step up with something more substantial, like a complimentary meal or bar tab, as a form of apology for their staff member's behavior. It is unfortunate that this incident, which revolved around a simple bottle of water, has marred the reputation of the Ibis Patong Beach Hotel. Such a situation should never have occurred and reflects poorly on the hotel's customer service standards. Kan not only let herself down but also the entire Ibis staff. As a result, I have contacted my travel agent and advised against booking future stays at this hotel. Having traveled extensively across Thailand and stayed in various accommodations, I have never encountered such atrocious behavior from hotel staff. The Ibis Patong Beach Hotel, regrettably, no longer meets the standards expected from Accor's All customer care policy.

Dear 298ChrisM298, We sincerely apologize for the disappointing experience you encountered during your recent stay at our hotel. Your feedback regarding the behavior of our staff member, is deeply concerning to us. Please accept our sincerest apologies for any distress or inconvenience caused by this incident. At Ibis Phuket Patong, we strive to provide exceptional service and ensure that all our guests feel welcome and valued at all times. We regret that the maid behavior did not reflect the high standards of professionalism and courtesy that we uphold. Rest assured, we have taken immediate action to address this matter with our team to prevent any recurrence in the future. Based on our investigation with the relevant team, it has come to our attention that the concern was to prevent potential injury to your children from broken glass bottle and to avoid any additional charges for lost items. Nevertheless, we have addressed this issue with our team, particularly focusing on communication protocols. We appreciate your loyalty and regret that your recent experience has led you to advise against future stays at our hotel. Should you reconsider for future bookings, please do not hesitate to contact me directly at h6538-GM@accor.com. I would be more than pleased to arrange a personal meeting with you. Once again, we apologize for the disappointment caused, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the true hospitality and professionalism that we aspire to provide. Warm regards, Farouk Zourdani General Manager

Best Hotel

TripAdvisor rating 5.0/5

Arm_Thananchai Couples - TripAdvisor review

I think this place is the best location and valueable. if you are ALL accor+ member, you will get more benefits!!!.

Dear Arm_Thananchai, Thank you for your glowing review. We are thrilled to learn that you consider our hotel to be ideally located and of great value. We are also pleased to hear that you are taking full advantage of the additional benefits offered to our valued ALL Accor+ members. We look forward to the pleasure of welcoming you back in the near future. Sincerely, Farouk Zourdani

Great stay

Customer review rating 4.5/5

John R. Couples - Confirmed reviews ALL

Good location, great facilities, helpful friendly staff, and reasonably good food, plus certainly great value for money.

Good stay

Customer review rating 5.0/5

Mr W. P. Business - Confirmed reviews ALL

Friendly and most professional I had problems and your staff were there to help me

Staff behaviour is not Good

TripAdvisor rating 2.0/5

akhils503 Solo travel - TripAdvisor review

I have stayed in this hotel.from,1st june to 3rd June,Once I reach hotel,The Front office lady,Whose name was AMP is forcing me to take the Accor membership,She told me that ,Our check-in time is 2Pm,If you register yourself with us,I will give you early check-in,Also her behaviour was very rude,Next day i told 3 time to clean my room,In the evening around 7Pm ,One Housekeeping lady knock the twice and without my permission,She opened the door and entered the room,And tell me that,It too late,I will not able to clean the room properly,She just change the Dustbin bags and she Mop the floor roughly, Seriously I don't expect this kind of service and staff behaviour from Accor group.

Dear akhils503, Thank you for sharing your feedback regarding your recent stay at our hotel. We deeply regret that your experience did not meet your expectations and that you encountered issues with our staff's behavior and service quality. Please accept our sincere apologies for the inconvenience you faced during check-in. It is not our intention to make any guest feel pressured into accepting membership offers. Our standard check-in time is 14:00 hrs, and early check-in is available as a benefit for members. We are also very sorry to hear about the housekeeping issues you experienced. We will be conducting a thorough review with our housekeeping team to address these concerns and improve our service standards. Your feedback is invaluable to us as it helps us identify areas that need improvement. We are committed to providing a high standard of service and ensuring that all our guests have a pleasant and comfortable stay. We hope you will give us another opportunity to serve you better in the future. Once again, we apologize for the inconveniences you encountered and appreciate you bringing these issues to our attention. Sincerely, Farouk Zourdani General Manager

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Other web-users rate our hotel

  • 1,047 reviews 9.7/10 Location
  • 1,275 reviews 5.7/10 Room
  • 2,401 reviews 9.1/10 Service
  • 44 reviews 6.2/10 WiFi
  • 876 reviews 8.4/10 Breakfast
  • 625 reviews 2.8/10 Comfort
  • 520 reviews 7.3/10 Cleanliness
  • 445 reviews 8.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.