Mercure Resort Sanur bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 344 ulasan

Jaminan Harga
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Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Deskripsi

Keistimewaan hotel

  • Dua kolam renang dalam-ruang dan lapangan tenis

  • Grand Ballroom dengan luas sekitar 270 m² dan kapasitas maksimum 285 orang

Akomodasi kami

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Lokasi hotel

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telepon
Fax +62 361 287303

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

PANDAWA RESTAURANT

Restoran Pandawa dengan pemandangan ke laut dibuka untuk sarapan, makan siang dan malam. Layanan kamar 24 jam untuk hidangan Eropa dan Asia.

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Peringkat ALL  4.4/5  344 ulasan

Peringkat TripAdvisor  4.0/5  3.139 ulasan

Sertifikat keunggulan 2024

Outdated and disappointing

Catatan Tripadvisor 1.0/5

MamaLana72 Keluarga - Ulasan TripAdvisor tersertifikasi

Outdated with little care in upkeep. A disappointing Accor property which was three star at most. Rooms tired and no hot water, gardens overgrown and facilities in various states of repair. No hot water for 2 days of our stay. Breakfast ok but nothing special, staff friendly but not very helpful..

Dear Morgan family, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We deeply regret that your stay did not meet your expectations and apologize for the various issues you encountered. We are sorry to hear that the condition of our rooms, gardens, and facilities was disappointing. We understand the importance of upkeep and please rest assured I have addressed these concerns with our maintenance and housekeeping teams to ensure improvements are made promptly. The lack of hot water during your stay is unacceptable, and we apologize for the inconvenience this caused. We are investigating the issue to prevent it from happening in the future. While we are pleased to hear that you found our staff friendly, we regret that they were not as helpful as expected. We will reinforce our training to ensure our team can assist guests more effectively. We are truly regretful that our resort did not live up to your expectations. This is certainly not the standard we aspire to and for this we apologize. If there’s a possibility of you returning to Sanur, it would be our greatest ambition to regain your confidence and I encourage you to contact me directly so I may personally assist you. With Kindest Regards, Dayu Purba Guest Experience Manager

Rooms require a serious upgrade

Catatan Tripadvisor 2.0/5

Sonia_R_June_2024 Keluarga - Ulasan TripAdvisor tersertifikasi

Rooms are in really poor condition, not cleaned properly before check in and could not get any hot water for a shower on either of the 2-days we stayed.

Dear Sonia_R_June_2024 Warmest Greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly with the condition of the rooms, cleanliness, and the lack of hot water. We understand the importance of providing a clean and comfortable environment for our guests. Your comments have been shared with our housekeeping and maintenance teams to address these issues immediately. We are also in the process of planning upgrades to our rooms to ensure they meet our guests' expectations. Your feedback is invaluable as it helps us to improve our services. We hope you will consider giving us another opportunity to provide you with a much better experience in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Always very Thankful for my Stays at Mercure Sanur

Catatan Tripadvisor 5.0/5

Traceyah48 Friends getaway - Ulasan TripAdvisor tersertifikasi

I have been staying at Mercure Sanur for the past 10 years and love every part of it. All of the staff are amazing. I cannot thank the staff enough for the way that they make my stay special Thankyou

Dear Tracey 48, Thank you so much for your wonderful feedback and for being a loyal guest at Mercure Sanur for the past 10 years. We are truly delighted to hear that you love every part of your stays with us. Your kind words about our staff mean a lot to us. We strive to make each guest's experience special, and it’s heartwarming to know that our efforts have made a positive impact on your stays. We look forward to welcoming you back for many more memorable experiences. With Kindest Regards, Dayu Purba Guest Experience Manager

Nice environment and peacefully

Catatan Tripadvisor 4.0/5

Dream58552573502 Keluarga - Ulasan TripAdvisor tersertifikasi

Actually Mercure Sanur deserve 5 stars for price value. Unfortunately I only give 4 stars overall due of lack staff and difficult for us to ordering food in swimming pool after 6.00 PM. Please don't cut any trees, we really loves the greenery surrounding our rooms. If the hotels can add palm trees close to the beach will be appreciate.

Dear Dream 58552573502, Warmest greetings from Mercure Bali Sanur Resort. Thank you for your feedback and for choosing to stay with us. We’re thrilled to hear that you enjoyed the nice environment and peaceful atmosphere during your stay. Your comments about the price value are greatly appreciated. We regret that the lack of staff and the difficulty in ordering food at the swimming pool after 6:00 PM affected your overall experience. We will review our staffing and service timings to ensure a more seamless experience for our guests in the future. Regarding your appreciation for the greenery around our rooms, we understand how important it is to maintain this natural beauty. We’ll take your suggestion into consideration about adding palm trees close to the beach. Thank you again for your valuable feedback. We look forward to welcoming you back and providing an improved experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Lovely hotel and staff. Great location.

Catatan Tripadvisor 4.0/5

Belinda W Ulasan TripAdvisor tersertifikasi

We had a deal with 3 dinners and daily cocktails, plus accommodation. Room was dated (like reviews have said) but spotlessly clean and enough space. No mould, no smells. Comfy bed with nice linen. Water temp of shower takes a while to warm up. Air con worked a treat, nice table and chairs inside and another set out on the terrace. Enjoyed the garden view from the terrace. Yes, I imaging there are prettier rooms out there, but for me all I need is that they are clean and air con works. All the staff were super lovely, helpful and worked hard to sort any issues. Breakfast was great! Again, may not look the prettiest but all tasty (especially the crepes/waffles/hot food/noodles and fried rice). Eggs cooked to order and my poached eggs were super tasty. Fruit fresh. Very little plastic waste as all condiments were in glass or ceramic bowls. Coffee was not great, but Genius café is literally 10 steps away for great coffee (best in Sanur I think!) Dinner was tasty, but not much choice and 2 dishes sold out. We only did a la carte, not the buffets. Cocktails were limited to a specific few, not spectacular, but great little beach bar. Pools were a good temperature and clean. Not too crowded either. Could always get a sun lounge. Love the gardens around the the Sahadewa pool, just gorgeous! Both sun and shade options (towels a bit tatty). The location was amazing. I think the beach is the nicest in Sanur. Wide, lots of space, good sand for kids to dig in. Water clean and clear. Dogs friendly. Plus loads of great little restaurants near by on the pathway. Easy to get a taxi to the north of Sanur, but the walk on the road is mostly footpath and shaded so a good alternative to the beach walk.

Dear Belinda W, Warmest greetings from Mercure Bali Sanur Resort. Thank you for your detailed and thoughtful review. We are delighted to hear that you enjoyed your stay and found our hotel and staff to your satisfaction. We’re glad you appreciated the cleanliness of your room, the comfort of the bed, and the effective air conditioning. It’s also wonderful to know that you enjoyed the garden view from your terrace and found the breakfast offerings to be tasty and varied. We apologize for the minor inconveniences you experienced with the shower temperature and the limited cocktail choices. Your feedback is valuable, and we will look into these areas for improvement. We are pleased that you enjoyed the dinners, though we regret the limited choices and sold-out dishes. Your comments will help us enhance our dining services. It's lovely to hear that you enjoyed our pools, the Sahadewa garden, and the beautiful beach. We are fortunate to have such a wonderful location and are glad it added to your overall experience. Thank you for your kind words about our staff. We strive to provide excellent service and are happy to hear that our team was able to assist you effectively. We look forward to welcoming you back for another enjoyable stay. With Kindest Regards, Dayu Purba Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 676 ulasan 9.4/10 Lokasi
  • 1.155 ulasan 7.1/10 Kamar
  • 1.376 ulasan 9.2/10 Pelayanan
  • 14 ulasan 9/10 Internet
  • 689 ulasan 7.9/10 Makanan
  • 629 ulasan 7.7/10 Kebersihan
  • 579 ulasan 9.2/10 Pantai
  • 432 ulasan 7.9/10 Sarapan

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