Sofitel Brussels Europe 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 1.797 görüş

En iyi fiyat
garantisi
Sofitel Brussels Europe - Image 1
Sofitel Brussels Europe - Image 2
Sofitel Brussels Europe - Image 3
Sofitel Brussels Europe - Image 4
Place Jourdan 1, 1040 BRUSSELS, Belçika

Açıklama

Otel ekstraları

  • Muhteşem Teras

  • Önemli anıtlara yürüme mesafesinde

  • Geniş Oda

  • Rooftop une vue imprenable sur la place Jourdan.

  • Ücretsiz WiFi

Konaklama olanaklarımız

Otelin konumu

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belçika

GPS:50.837704, 4.381243

Telefon
Faks +32 2 235 51 01

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

THE 1040

Yerel ve mevsimsel ürünlerle, 1040'taki şefler Belçika spesiyallerini yeniden yorumlar. Şık ve rahat barda benzersiz kokteyller sunulur. Konuklar pek çok Belçika birası ve Avrupa şarabını da deneyebilirler.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  1.797 görüş

TripAdvisor Derecesi  4.5/5  235 görüş

2024 mükemmeliyet sertifikası

unfortunately the same problems keep recurring with this hotel.....

Tripadvisor puanı 2.0/5

rhU2683LP TripAdvisor onaylı yorum

once again it was a challenge to use my ALL Platinum welcome drink voucher to get a drink in the bar, the barman is more interested in entertaining people sitting at the bar with stories, jokes or songs than actually serving customers, I went to the bar Sunday afternoon, the barman said he was busy and would be with me in a minute, I sat down, 20 minutes later he still hadn't come to me so I went back to the bar and he finally took my order. Once again the hotel managed to mangle the crediting of ALL reward and status points to my account after my stay, making it almost impossible for guests to know whether they have received the correct number of points or not: first they credited 1128 status and reward points (?), then 857 reward points, then 165 status and reward points, then 125 reward points, then 798 status and reward points, then 606 reward points, then removed 1128 status and reward points, removed 165 status and reward points, removed 857 reward points, removed 125 reward points........very frustrating that they are so incompetent, despite this issue being repeatedly raised to them in the past. A novelty this time was that at check in they gave me a room key for room 305 which was already occupied by other guests, was full of their clothes, suitcases and other belongings when I used the key to enter the room (which the hotel card said was the room allocated to me), I immediately came back to reception and they said I should have been allocated room 306 but didn't see the need to give me new room keys, which I insisted to receive, it leaves me with the doubt as to whether other hotel guests are given room keys which would potentially allow entry to the room I or other guests were allocated and hoped-thought we would have exclusive access to.....rather concerning from a security and personal safety perspective

Dear Guest, Thank you for taking the time to rate your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations in all aspects; please allow me to express my sincerest apologies. We are sorry to hear that you were not satisfied with the crediting of your Accor points again on this occasion and also in regards to the key issue you had. We will communicate your comment to our Front Desk Manager to ensure that this does not happen again in the future. Maintaining a high degree of security is very important to us. Also, regarding your welcome drink, we understand your dissatisfaction with having to wait too long for your drink. We sincerely apologize for the inconvenience. I will inform our Bar Manager. I would appreciate if you could share with us your name by e-mail at H5282-GR@sofitel.com, as unfortunately this information is not share here on Tripadvisor. It will help us to better prepare your next stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation & Duty Manager

Unforgettable stay at the Sofitel - amazing staff and special hotel

Tripadvisor puanı 5.0/5

Blake R TripAdvisor onaylı yorum

The Sofitel in Brussels was a dream. It was my families favorite part of our Belgium trip. It is a beautiful hotel, set throughout the hotel. Our suite was spacious and perfect for a family. The restaurant was delicious. VERY kind staff. They went above and beyond having fun with our son, helping me with business needs, and happily serving in anything we asked for. It was nice being in a business district and not a tourist area. More calm here, safe, good food around us. Easy to hop on metro and go to Grand Place.

Dear Mr Blake, We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our property location, your suites and our restaurant The 1040. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Racism at Sofitel, Brussels.

Tripadvisor puanı 1.0/5

339healthf Aileler - TripAdvisor onaylı yorum

We stayed in Room 408 and Room 410 for 3 days in 3rd week of June 2024. I can provide my booking confirmation number for verification. We asked for additional drinking water by calling at front desk one evening. The lady at front desk was pretty rude, and displayed racist behavior.. She told us we will not get more drinking water as only the one already in room is complimentary. More water is not complimentary. I will take it up with senior management of Accor group. Wait and watch.

Great stay

Tripadvisor puanı 5.0/5

Paradise09939030141 TripAdvisor onaylı yorum

Love the bed and sleeping concept. In addition, the bathroom was spacious. However, the rainfall shower would be even better with higher water pressure. Complementary water (still and sparkling) was highly appreciated, as was the free Neuhaus chocolate. Extremely polite and professional staff.

Dear Sir or Madam, We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our service, the bedding and chocolates. I will inform the Maintenance Manager regarding the pressure in the shower. We are sorry for the inconvenience. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

French excellence

Tripadvisor puanı 5.0/5

pyfima Couples - TripAdvisor onaylı yorum

This is probably my 9th stay at the Sofitel and still can’t find any fault. Check in was swift and very friendly. As a loyal customer, we were upgraded to a better room. Room was clean, spacious and well furnished. Jimmy at breakfast is exceptional. Breakfast has a wide variety of options including gluten free ones. Special mentions to Sophie and Adil who swiftly took care of an unpleasant situation in the night. Location is fantastic - within the EU quartier with several options to dine out.

Dear Mr/Mrs Pyfima, On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Thank you again for sharing your feedback, Sophie Contardi Guest Relations & Duty Manager

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 385 görüş 8.9/10 Konum
  • 750 görüş 8.4/10 Oda
  • 938 görüş 9.1/10 Hizmet
  • 23 görüş 3.6/10 Wifi
  • 316 görüş 8.5/10 Kahvaltı
  • 207 görüş 8.2/10 Hijyen
  • 82 görüş 8.7/10 İçkiler
  • 7 görüş 0.9/10 Havuz

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Brussels şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.