ibis Koeln Am Dom 2 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 677 görüş

En iyi fiyat
garantisi
ibis Koeln Am Dom - Image 1
ibis Koeln Am Dom - Image 2
ibis Koeln Am Dom - Image 3
ibis Koeln Am Dom - Image 4
Bahnhofsvorplatz, 50667 KOELN, Almanya

Açıklama

Otel ekstraları

  • Köln Katedrali yakınında merkezli konum

  • Köln'ün ana tren istasyonuna yürüyerek birkaç dakikada ulaşabilirsiniz

  • Rhine ve tarihi şehir iki adım uzaktadır

  • Köln/Bonn Uluslararası Havalimanı'na doğrudan ulaşım

  • ALL-SAFE sertifikalı otel

Konaklama olanaklarımız

Otelin konumu

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOELN
Almanya

GPS:50.942563, 6.957725

Telefon
Faks +49 221 912858199

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
Otele yakın
  • Araba parkı

ibis Bar

Otel barında 24 saat boyunca içki servisi yapılır. Zengin içki seçeneklerimizin keyfini çıkarın. ibis Köln am Dom lobi barında çok daha fazlasını bulabilirsiniz

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  677 görüş

TripAdvisor Derecesi  4.0/5  1.169 görüş

A HORRIBLE CHECK-IN EXPERIENCE

Tripadvisor puanı 1.0/5

Huy T TripAdvisor onaylı yorum

A HORRIBLE CHECK-IN EXPERIENCE - Good points: The room was clean, the hotel's convenient location near the Cologne train station saved time and effort in transportation, and despite being centrally located, it provided a quiet atmosphere - Situation: I had made a reservation and paid in advance for a three-night stay at this hotel. I also completed an online check-in for my expected arrival date. Unfortunately, due to unforeseen circumstances, I couldn't make it on the first night. I arrived at around 8:30 PM on the second day. - Bad check-in experience: When I informed the receptionist, named Wasim, that my booking was supposed to start the previous day, his response was shockingly RUDE. Rather than empathetically resolving the issue, he immediately responded in a high tone and questioned why I hadn't emailed the hotel beforehand, without bothering to check the system. I had experienced a train delay and an exhausting day, and I just wanted a quick check-in. However, Wasim simply focused on my failure to email the hotel and adhere to the hotel's rules. It was completely unacceptable. While I wasn't expecting luxurious service, I surely didn't anticipate being made to feel like I needed to report my absence to the boss. - Poor training and affiliation with a third-party company: When I asked for Wasim's name, he outright refused to give it to me and told me "YOU CAN ASK MY MANAGER TOMORROW". Adding to my frustration, his reason is that he is not directly employed by Accor but was associated with a third-party company. His unwillingness to give his name initially was extremely disappointing. It was only after some requests that he reluctantly disclosed his name. It's truly disheartening to receive such service from a hotel that belongs to an international hospitality company like Accor.

Dear Mr. Ho, Thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I must expressly apologise to you for the behaviour of my colleague on night duty. Please be assured that we will not accept such behaviour and will take measures to ensure that it does not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Odalarda bir çekmece yok

Avis müşterileri puanı 1.5/5

Ümit A. Aileler - ALL için doğrulanmış yorumlar

Oda küçüklüğü her şeyi bozuyor.

Sayın Umit, ibis Koeln Am Dom ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Amazing location, great hotel

Tripadvisor puanı 5.0/5

Louise R TripAdvisor onaylı yorum

Found the hotel and location to be great. Actually had entrance from station and very close to Cathedral with views of it from window, other sites pretty close by. Bedroom and bathroom were decent and considering location with good sound proofing. Breakfast was really good. Would suggest that if you are looking for car parking and peace and quiet then this wouldn't the place for you, however if you want excellent public transport links and being in the thick of things then this a great hotel

Dear Ladies and Gentleman, We very much appreciate your comments regarding your stay at the ibis Hotel Köln am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Nice hotel attached to Koln train station and Koln Dome View

Tripadvisor puanı 4.0/5

Karthic Solo travel - TripAdvisor onaylı yorum

Good hotel attached to Koln Main Hbf . Rooms are compact and bathroom was too compact with a mini Tub . My room had an Koln Dom view . Breakfast was excellent . Good variety for a small no frill hotel like ibis … anyway for the money I paid , my stay was really good …

Dear Karthic, We very much appreciate your comments regarding your stay at the ibis Köln am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Overnight stay

Tripadvisor puanı 3.0/5

MarilynMacDonald Couples - TripAdvisor onaylı yorum

A nice budget hotel in the station. The check in was speedy. The room spacious and airy. The bedding and bed comfortable but only one pillow per person. Has tv and wifi. Storage adequate for a short stay. The bathroom clean and functionable. The breakfast was buffet style and enough to tide you over

Dear Ladies and Gentleman, We very much appreciate your comments regarding your stay at the ibis Köln am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 790 görüş 9.6/10 Konum
  • 660 görüş 6.1/10 Oda
  • 438 görüş 9/10 Hizmet
  • 14 görüş 9.2/10 Wifi
  • 321 görüş 8.4/10 Kahvaltı
  • 249 görüş 7.3/10 Hijyen

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Koeln şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.