Pullman Brussels Centre Midi 4 stars

Customer review rating (ALL Rating) 4.5/5 2,092 reviews

Best price
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Pullman Brussels Centre Midi - Image 1
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Place Victor Horta 1, 1060 BRUSSELS, Belgium

Description

Hotel extras

  • Premium location in the heart of the international station with direct access to the Eurostar

  • Modular floor dedicated of 1,000 m² sqm for meetings and events. Advanced technology.

  • Treat yourself with our delicious half-board offer to choose in the « Package rates »

  • 24/7 security on premises

  • In the city center, direct access to the historic heart as well as its airports

Our accommodation(s)

Hotel location

Pullman Brussels Centre Midi

Place Victor Horta 1
1060 BRUSSELS
Belgium

GPS:50.837159, 4.335871

Telephone
Fax +32 2 528 98 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Victor Restaurant

International Gatronomic Cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,092 reviews

TripAdvisor Rating  4.5/5  2,402 reviews

Certificate of excellence 2024

Convenient location, best noise isolation in the centre of Brussels

Customer review rating 5.0/5

Marcin Business - Confirmed reviews ALL

I regularly visit Brussels and Pullman Centre Midi is my usual hotel. Rooms are comfy and noise isolation is second to none among Brussels hotels in which I have stayed. Convenient location on train / metro line.

Dear Guest, Thank you for taking the time to review your stay. We are delighted to hear that you found that nothing was too much trouble for our professional team, who take pleasure in looking after our guests to ensure that you enjoy your stay. Thank you for your kind mention of our convenient location and we appreciate your comments which have been noted. We are looking forward to welcoming you again. Kind Regards Robert, Guest Relations and Assistant Welcome Manager

Location could have been better, only stayed there due to NSC conference.

Customer review rating 4.0/5

Sandy Business - Confirmed reviews ALL

Surrounding areas were a little unsavorily? Traffic In/out to hotel was very difficult.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

No issue with the accomodation.

Dear Guest, Thank you for taking the time to review your stay. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services. We are looking forward to welcoming you again. Kind Regards, Robert, Guest Relations and Assistant Welcome Manager

Communication must be improved and invest more in the maintenance of your equipment

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Hi, I was sending an email for checking-in where I was asking for a room on the side of place Horta. When I arrived at the hotel and checked-in I got a room to the side of the station. This confirmed me that nobody was reading my email! In addition when leaving the hotel 1 got stuck in the lift of the hotel for more than 1 hour and as a consequence I missed my train. This caused in total that I arrived at 8 pm instead of 3 pm at home, 5 hours more where I had to cancel some important business appointments. Not nice at all !

Dear Guest, Thank you for taking the time to review your stay. We are sorry that your experience did not fully meet your expectations. We sincerely regret the inconvenience caused by the lift incident and understand how distressing this must have been for you, especially as it resulted in you missing your train and important business appointments. However, we took immediate action by calling the lift company technicians and provided continuous assistance until they arrived. As a gesture of goodwill, we refunded your last night's stay and paid for your new train ticket. Additionally, we did not give you a room on the side of the station as mentioned. We did our utmost to allocate a room on the side of Horta Place, with an interior view, in accordance with the type of room you booked. We were also very accommodating in making an exception with your originally prepaid and non-refundable reservation, allowing it to be used for a future stay within the next six months. Nonetheless, we would like to highlight our hotel's prime location within the station, just steps from the Eurostar Terminal, offering unparalleled convenience for European train travel and public transportation. This, along with our attentive service and well-appointed accommodations, is something many of our guests find to be of great value. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Robert, Guest Relations and Assistant Welcome Manager

Poor attitude to Mobility Impaired

Customer review rating 2.0/5

Colinc Solo - Confirmed reviews ALL

At check-in I asked for a room near to the lift (elevator) as I am mobililty impaired. My room (424) was furthest from the lift. Later that evening I went onto the station to buy my ticket for the next day. I tried to enter the hotel from the direct station access, only for a member of staff to tell me to "go around the outside". It was raining, as well as my mobility issue. Eventually, the member of staff let me in through the direct door.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found our hotel's sustainability efforts and cleanliness to your satisfaction, reflecting our commitment to providing a comfortable and responsible stay for our guests. However, we are sorry that your stay did not fully meet all your expectations. We understand the importance of fulfilling special requests such as proximity to the lift for mobility-impaired guests, and we regret any inconvenience you experienced due to the room allocation. We take your feedback very seriously and will review these aspects to ensure they align with our standards of comfort and quality. Regarding the value for the price, we are sorry to hear that your experience did not reflect the high standards we aim to uphold. We also regret any misunderstanding at the station access, a group was checking in during that period and our procedure for this is to close temporary for security reasons the door entrance from the station. Nonetheless, we are pleased that our hotel's commitment to sustainability initiatives resonated well with you. We understand the impact our operations have on the environment and continually work towards minimizing this. Finally, your recognition of our efforts in maintaining high standards of cleanliness is much appreciated, as we strive to offer a spotless and welcoming environment for all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Robert, Guest Relations and Assistant Welcome Manager

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Other web-users rate our hotel

  • 1,142 reviews 8.6/10 Location
  • 1,503 reviews 7.5/10 Room
  • 1,380 reviews 8.2/10 Service
  • 23 reviews 7/10 WiFi
  • 632 reviews 8/10 Breakfast
  • 488 reviews 7.1/10 Cleanliness
  • 8 reviews 3/10 Pool

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