Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 1,531 reviews

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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,531 reviews

TripAdvisor Rating  4.0/5  4,963 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Sonnie E. Couples - Confirmed reviews ALL

My only complaint was I didn’t have cold water but they gave me a little discount for the issue

Hello Ms. E., Thank you for taking the time to share your experience with us. We are glad to hear that your overall stay was enjoyable and truly appreciate your feedback regarding the water. We hope to be able to welcome you back again soon! Winnie Tseng-Leon Director of Rooms

Not good!

Customer review rating 5.0/5

Juan &. A. C. Business - Confirmed reviews ALL

The bed was extremely uncomfortable. That bed did its time years ago and should not be in use anymore

Dear Mr. C., We very much appreciate your comments regarding your recent stay and apologize that we fell short in meeting your expectations with the overall room standards. We will be sure to further look into the concerns and will reach out to your group contact. It is our hope that you allow us another opportunity to welcome you back for a more enjoyable visit. Sincerely, Winnie Tseng-Leon Director of Rooms

Last stay at the Pullman, ever.

Customer review rating 0.5/5

Cws Couples - Confirmed reviews ALL

I've been a loyal guest at the Pullman for nearly a decade, but this stay was my last. There were no towels in the room and I could see that the room had not been cleaned. The bar/restaurant added an 18% gratuity to the check without informing me, so I ended up leaving a 39% tip. My fault for not seeing the charge but the server certainly I could have said something rather than just taking an extra 21% tip. I was charged for parking, and there was no mention of paid parking on the website while booking the room. This level of service was disappointing and not what I expected from the Pullman. We’ll be staying at the Marriott from now on.

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your recent stay with us. We are truly sorry for the lack of towels and the cleanliness issues in your room. This is not the standard we strive to maintain, especially for a loyal guest like yourself. We will address this with our housekeeping team to ensure such oversights do not happen again. We also apologize for the lack of communication regarding the 18% gratuity added to your bar/restaurant check. Our staff should have informed you of this charge to prevent any confusion. We will review our practices to ensure this information is clearly communicated to all guests in the future. Regarding the parking charges, we regret that this was not mentioned on our website during your booking process. We will ensure that our website clearly states all relevant charges to avoid any misunderstandings. We deeply regret that your experience with us fell short of your expectations and that we have lost a valued guest. Your feedback is invaluable to us as we work to improve our services. Thank you once again for bringing these issues to our attention. We hope you might reconsider and give us another chance in the future to provide the high-quality service you deserve.

Good Stay

Customer review rating 5.0/5

Tamimc9099@ G. Business - Confirmed reviews ALL

This is a great place to stay I would definitely recommend it, very friendly staff attending to all your needs. Excellence at its best is all I can say.

We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dirty room

Customer review rating 0.5/5

Ismail A. Families - Confirmed reviews ALL

Poor shuttle service Unfriendly staff

Thank you for taking the time to tell us about your experience at the Pullman Miami Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Other web-users rate our hotel

  • 896 reviews 8.6/10 Location
  • 1,452 reviews 5.1/10 Room
  • 1,303 reviews 7.5/10 Service
  • 26 reviews 6.4/10 WiFi
  • 617 reviews 5/10 Comfort
  • 608 reviews 4.6/10 Cleanliness
  • 452 reviews 5.2/10 Vibe
  • 413 reviews 6.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.