Shafique R Ibrahim

Led team in building a digital product which would facilitate micro-loans in Nepal and other developing countries through a joint partnership with Al Fardan Exchange, NST and Laksmi Bank supported by United Nations.
Established blockchain technology to manage the full remittance and micro finance cycle from registration, loan approval update and remittance against the loan.

Managed teams in UAE and Egypt, providing advice and consultancy to lead the project from the ground up, enabling money transfers through 4000 Egypt Post offices for the first time ever.
Built complete money transfer solution partnering with Reach, Egypt and National Bank of Egypt.

Developed Open API for Fintech collaboration and extended remittance services through the digital channels.
Partnered with Fintech company ‘NowMoney’ to enable remittance for their digital payroll customers where customers can remit money globally using their NowMoney App.

Managing a critical core remittance system migration project to meet the growing business requirement and global expansion strategy.
Enhance user experience, reduce operational cost by automation of payment processing, enable audit and controls, integration of all correspondence banks and third parties to avoid double entry, human error and transaction processing time.
Enable customer experience through mobile app and online web interface.
Automation of currency rates through… عرض المزيد

Managing a critical core remittance system migration project to meet the growing business requirement and global expansion strategy.
Enhance user experience, reduce operational cost by automation of payment processing, enable audit and controls, integration of all correspondence banks and third parties to avoid double entry, human error and transaction processing time.
Enable customer experience through mobile app and online web interface.
Automation of currency rates through Reuters DSS.
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Introduced and defined requirements for Service Desk ticketing program that improved overall reporting, service request and visibility of departments KPI.
Centrally deployed with web portal and mobile app access to raise support ticket and request for services. Defined workflow based on the skillset and set escalation matrix.

Created virtualization roadmap and reduce physical server count by 80%. Reduced server management workload by 50% and operations cost by 30% using HyperV, Veeam Replication on HP and IBM servers.

In partnership with Visa, ADIB and REV Worldwide, introduced unique Multicurrency VISA Prepaid card with 13 currencies support by innovative technology and smart mobile App.
Conducted extensive market study along with VISA and external consultants iPrepaid to understand target segment and customer need.
Organized workshops with VISA, in Dubai to develop the program and educate stakeholders.
Had team of Card operations, finance, compliance, treasury and marketing aligned to build a… عرض المزيد

In partnership with Visa, ADIB and REV Worldwide, introduced unique Multicurrency VISA Prepaid card with 13 currencies support by innovative technology and smart mobile App.
Conducted extensive market study along with VISA and external consultants iPrepaid to understand target segment and customer need.
Organized workshops with VISA, in Dubai to develop the program and educate stakeholders.
Had team of Card operations, finance, compliance, treasury and marketing aligned to build a successful program. عرض أقل

Lead a project to enable realtime KYC and reload on Etihad Multicurrency Visa Prepaid Guest Card ‘Walletplus’ through Al Fardan Exchange branches across UAE by integrating with REV Worldwide who is prepaid card processor based in USA.

Along with global money transfer partner Western Union and Kiosk providers MBME, KEYBS and FMW, launched first time in region money transfer service over 2000+ self service kiosk.
Designed customer registration module along with compliance team, drafted marketing plan with Western Union, trained members for customer enrolment in branch and remotely.
Integrated Money Remittance System with Kiosk partners (MBME, FMW, KeyBS) to securely authenticate and retrieve customer information based… عرض المزيد

Along with global money transfer partner Western Union and Kiosk providers MBME, KEYBS and FMW, launched first time in region money transfer service over 2000+ self service kiosk.
Designed customer registration module along with compliance team, drafted marketing plan with Western Union, trained members for customer enrolment in branch and remotely.
Integrated Money Remittance System with Kiosk partners (MBME, FMW, KeyBS) to securely authenticate and retrieve customer information based on Emirates ID. عرض أقل

Designed, developed and implemented closed loop prepaid payroll card that aligned with the Ministry of Labor and Central Bank UAE mandate of salary disbursement through financial institutes.
Studied market trend, challenges in salary disbursement using traditional cash disbursement, convenience and easy access to salary for customer, quick and secure salary transfer.
Integrated with Al Fardan Exchange remittance engine to enable remittance on payroll card through POS and ATM… عرض المزيد

Designed, developed and implemented closed loop prepaid payroll card that aligned with the Ministry of Labor and Central Bank UAE mandate of salary disbursement through financial institutes.
Studied market trend, challenges in salary disbursement using traditional cash disbursement, convenience and easy access to salary for customer, quick and secure salary transfer.
Integrated with Al Fardan Exchange remittance engine to enable remittance on payroll card through POS and ATM.
Eliminated CAPEX and reduced OPEX by integrating inhouse IRIS switch with NI for Emoney card acceptance on 800 ENBD ATMs. Deployed Verifone POS in branch and Mobile to enable remote sites/labor camps salary disbursement and remittance where ATM is not available.
Worked along with Operations, Audit, Marketing, Sales and Compliance to launch a successful payroll program that is aligned with business strategy and meets customer need. عرض أقل

Designed and implemented state of art call center solution with IVR call flow and CRM integrated with Remittance and prepaid card system that enables to build and enhance business from marketing, sales, customer service and business analysis.
Voxtron IVR solution with SAGE CRM along with voice log provides customer identification, transaction history, agent and product performance reporting.
Integrated Travelez Prepaid card on IVR enabling secure card activation/deactivation, PIN reset… عرض المزيد

Designed and implemented state of art call center solution with IVR call flow and CRM integrated with Remittance and prepaid card system that enables to build and enhance business from marketing, sales, customer service and business analysis.
Voxtron IVR solution with SAGE CRM along with voice log provides customer identification, transaction history, agent and product performance reporting.
Integrated Travelez Prepaid card on IVR enabling secure card activation/deactivation, PIN reset and balance inquiry by API integration prepaid card processor.
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