CXG

Whether you’re starting a new Voice of the Customer (VoC) program or reevaluating your existing one, analyzing your VoC program is a key step to help you ensure your program aligns with your brand’s and business performance objectives. Swipe through to discover the benefits, and start your consulting project today. Link in comments! #CXG #CX #customerexperience #customerexperiencegroup #cxconsultants #consulting #voiceofcustomer #voc #cxexperts #luxury

What is a Signature Experience, and why must luxury brands develop one? In today’s hyper-competitive and crowded environment, luxury brands need more than ever to highlight their individuality and deliver consistent experiences across the omnichannel ecosystem while interacting with their clients. A Signature Experience, developed based on the brand’s DNA, brings forward “key moments” the brand wishes to transmit to its customers. Having a formalized signature experience helps brands easily educate their client-facing teams, retailers, business partners, etc., on the brand’s individuality and the differentiated experiences they need to provide to the end customers while speaking in one voice. Contact our CX Experts today to learn more about how to design or revamp a Signature Experience for your brand! Visit www.cxg.com/contact #CXG #CX #CustomerExperienceGroup #customerexperience #signaturexperience #experiencedesign #transformingexperiences #luxurybrands #luxury

In our latest edition of #CXGPerspectives, we're taking a closer look at brands' foray into luxury living with branded real estate, while also exploring future opportunities for an often overlooked demographic. #CXG #CX #Customerexperiencegroup #customerexperience #luxuryliving #luxury #realestate #luxurybrands #thoughtleadership #newsletter

From exclusive luxury vehicles to strategic executive appointments and innovative hospitality services! This week, a renowned luxury car brand collaborates with a legendary winemaker to launch a unique, wine-inspired vehicle. Meanwhile, a major luxury group announces key leadership changes. In the hospitality sector, a renowned hotel group offers exclusive helicopter transfers to enhance guest experiences, emphasizing luxury travel convenience. Lastly, a beauty giant partners with a biotech firm to pioneer sustainable product ingredients, marking a significant step in eco-friendly innovation. Read the latest luxury updates! Link in comments. 👇 #CXG #CX #Customerexperiencegroup #luxury #luxurynews #customerexperience #loreal #maserati #richemont #cartier #vancleefandarpels #marriott #luxurygroup

At the heart of our mission is our clients' success. With our "glocal" approach, we immerse ourselves in your brand, learn the unique culture, and provide actionable insights. Ready to take your customer experience to the next level? Get in touch with our CX Experts at www.cxg.com/contact today. #CXG #CX #Customerexperiencegroup #customerexperience #luxury #louisvuitton #clienttestimonials #luxurybrands

From pre-launch due diligence and market research to post-launch authenticity, transparency, and community growth, building a celebrity brand from scratch is no easy feat. In part 1 of our most recent report, "Born in the USA, Embraced Globally: The Rise of Celebrity Brands", we've detailed some key foundational elements to an optimal approach for a go-to-market strategy. Interested in finding out what they are? Download the report today. Link in comments. #CXG #cx #customerexperiencegroup #customerexperience #industryreport #celebritybrands #luxury #luxurybrands #usa #luxurymarket #thoughtleadership

From strategic acquisitions to sustainable expansions in the luxury sector! This week, a major luxury group acquired a storied Swiss clock manufacturer and enhanced its watch division while a luxury cruise line unveils plans for two ultra-luxury ships. In automotive news, a renowned luxury sports car brand launches an eco-friendly facility in Italy. Stay updated with the latest shifts in the luxury landscape! Link in comments. 👇 #cxg #customerexperiencegroup #lanvin #ferrari #lvmh #driesvannoten #regentsevenseas #lcatterton #bernardarnault #luxury #luxuryindustry #luxurynews

Meet Senior Consultant, Axelle Dujardin! 🌟 At CXG, Axelle is recognized for her relentless drive and natural leadership, always pushing boundaries for personal and professional growth. Her passion for sports and love for diverse cultural environments enrich her approach, bringing unique perspectives to our team. Ready to dive deeper into Axelle’s world? Let’s go!   As a French national, what motivated you to choose Dubai as your place of work? Several key factors motivated me to choose Dubai as my place of work. Dubai is a hub of diverse cultures, innovation and progress, with a rapidly evolving business landscape. This fast-paced environment perfectly aligns with my ambition and drive to learn new things and constantly challenge myself. Another factor is the remarkable growth of the luxury market in the Middle East, especially in Dubai. It’s highly motivating! You hold degrees from both King’s College London and ESSEC Business School. How have your academic experiences contributed to your professional development? My academic experiences at King's College London and ESSEC Business School have been pivotal in shaping my professional journey, equipping me with essential qualities for success in the luxury consulting industry.  At King's College London, I adapted quickly to a vibrant learning environment, becoming fluent in English and thriving in diverse, fast-paced settings. At ESSEC Business School, I participated in the prestigious LVMH Chair, working closely with professionals on consulting projects for luxury Maisons. This experience deepened my understanding of the luxury industry and honed my analytical and strategic skills.   We hear you’re quite the athlete. You ran a 23K race on Mont Blanc! Tell us more! I love running, a sport I started enjoying with my family. During holidays, you can be sure to find all six of us running every other morning! To nurture my passion, I frequently set myself challenges. One of the most memorable ones was completing the 23km race on Mont Blanc, and it was even more special to do it with my family! I've also been actively participating in running events in Dubai. Last year, I completed a half marathon, and this year, I took part in a triathlon relay with my fiancé.   Having been with CXG for nearly 2 years now, can you share your experience working at CXG?   It has been an incredible experience. I have had the opportunity to work on complex and high-level projects spanning the globe. My manager has been instrumental in my growth, challenging me while also providing unwavering support. We make a great team! In my role, I handle an extensive scope of work. From developing proposals for both new and existing clients, to delivering projects for worldwide clients. One of the most rewarding aspects of my job is the global nature of our work. I collaborate with clients worldwide, broadening my professional experience and enriching my cultural perspective. #CXG #CXGLife #BeyondtheDesk

In this edition of our #CXGPerspectives newsletter, we're imagining a scenario where luxury brands focus on baby boomers and Gen X. While luxury and beauty industries seem preoccupied with the youth of Gen Z and Gen Alpha when older Gen X and boomers have the financial capacity to spend extravagantly. Read on to find out more! #CXG #CX #customerexperience #customerexperiencegroup #boomers #genx #genz #luxury #luxurybrands #newsletter #thoughtleadership

Throughout our work with 200+ premium and luxury brands, we have accrued a wealth of data that has enabled us to benchmark and help our clients identify pain points and missed opportunities. The Art of Elevating Luxury Moments is a training program that brings in customer-centric soft skills and reinforces existing selling techniques that directly impact key drivers. The program empowers your client-facing teams to strengthen their client-centric approach, boost engagement in the client journey, and leverage CX results efficiently. Swipe through to discover our five modules offered in The Art of Elevating Luxury Moments and start your training program today by visiting https://lnkd.in/gTavYNUe #CXG #CX #Customerexperiencegroup #customerexperience #trainingprogram #customerjourney #cxexcellence #clientcentric